I'll tell you on the case - the service does its job, the rate is acceptable, the support is always one click away from me, it calms me down
Decided to try a new platform. Satisfied with the variety of coins, so easy to use, so fast to swap! Gonna use it again!
Hi Jassy,
Thank you, we have 300+ coins available for swap. Hope to see you soon on SimpleSwap!
I find everything I need here, coins I need to swap, nice rates, friendly support. Thanks guys, will definitely use for further swaps.
Hi Leslie,
Thanks for your positive feedback, we are very pleased. We always try to do our best for our users.
Hope to see you again on SimpleSwap
I entered the wrong address to send my MATIC to and Simpleswap helped me fix it within a couple of hours. Really appreciate the customer support!
Thank you for your feedback! It seems like you have enjoyed our service, but let only one star comment. We would be grateful if you could improve your rating.
I sent xrp without the tag mistakenly and twice to their address. Happily, they returned xro back to me without issues. Appreciate it
Hi Wattson,
We are happy that we were able to solve your issue and are always ready to help you.
Our support team is available at any time and is always ready to answer any of your questions.
We will be glad to see you again on SimpleSwap.
They suck. Nickel and dime you, then complain about it and then they slam you with vanishing cryptos
Hi Tom,
Could you please describe your issue in detail, so we can look into it?
My exchange was completed within 15 minutes! Yesterday they had the best rate for XRP-THETA.
Will use this platform again!
Hi Robert,
Thank you for your review! We do our best to make swaps as soon as possible! We will be glad to see you again on SimpleSwap!
Update: As you can see below in their reply, this is exactly their scamming technique! You may refer to many similar negative experiences with them on the Internet where they followed the same scamming technique. I will not rest until I receive my full right. I reported the case and I will take all the legal procedures to shut down their website in the EU.
I am reporting here my awful experience with SimpleSwap showing with clear evidence that it is a scam and I have all proofs & documentsatiom. What happened? Yesterday, I made an exchange on their website using a flat rate exchange. After I sent the amount and its status is confirmed on the blockchain, they refuse to compete my swap after receiving my funds Even with the hash, wallet addresses, etc. Similar to what I found on other internet reviews (hopefully I had found those reviews before I used their service), they used the same language with everyone they steal from: "we need to confirm the status on the block chain", "technical issue", "we need more time to proceed this exchange", etc. Meanwhile they typically reply to further inquiries with robotic scripted answers such as " We appreciate your patience.", "Thank you for understanding", etc. I realised their trick, they won't send my coins if exchange rates change unfavorably for them! They hold onto my coins waiting for them to improve in their favour unless I want to accept fewer coins. Their customer service kept makeing up lies. The amount they stole from me: 0.******* BTC Exchange ID is: ThcLzbhQWxE Final message to SimpleSwap: I will also take all the legal procedures according to the EU laws to report your website to be shutdown. Trust me, I will not rest until I receive my right. I will also report this scam on all different social media channels (I have a significant amount of followers on Twitter!) I assure you that everyone will know that you are a scam and all the legal procedures will be followed to shut down your website. Final advice to for consumers: stay away from this scam site!
Hi Alhassan,
Thank you for letting us know about the issue.
As we can see, your swap has been delayed because it’s required to receive 60 confirmations for BTG deposit. Unfortunately, we cannot ignore the transaction confirmation process. It's necessary to be sure that we get full control over the funds to complete the swap.
Unfortunately, the confirmation process took more than 10 hours in this case, so we have offered you to complete the swap at the current rate or issue a refund. You’ve preferred to complete the swap, the floating current rate was ~0.377353 BTC and you’ve accepted it.
The swap was completed within 22 minutes after your confirmation and the final amount was 0.372144 BTC. Such situations are possible due to the high cryptocurrency market volatility and rate fluctuations.
We are very sorry that the received amount is less than you expected.
Overview
SimpleSwap has a rating of 4.1 stars from 157 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SimpleSwap most frequently mention and support team. SimpleSwap ranks 1st among Virtual Currency Exchange sites.
SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.
There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
Moreover, SimpleSwap offers its customers and partners an Affiliate Program, Loyalty Program and Invite system.
The support is available 24/7 and provides quick and professional help.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi!
We highly appreciate your positive review. Feel free to contact us for any question. Our support team is always ready to help you.