SilkFred Reviews Summary
SilkFred has a rating of 2.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. SilkFred ranks 171st among Women's Clothing sites.
The customer service team at SilkFred are extremely efficient in answering any queries. Deliveries have been good too during these weird times
Always great customer service at SilkFred. Even in these trying times they are quick to answer questions and provide help.
Hey Sharmaine, Thank you for sharing your experience and writing a review, it is so nice to hear Emma SF:) - Team
Great quality and helpful staff. Also I had to return an item which was too small and it was no problem at all.
Hey Terry, Thank you for leaving us such a great review Emma :) - SF Team x
Helped with my query's promptly, by email, very efficient, and also easy to return, the items I don't want
Hi Denise, Thank you for leaving us such a great review, Its so lovely to hear we are listening and resolving our customers queries :) - Thanks again Emma x
I have ordered quite a few pieces and delighted with all, all true to size and lovely quality, will definitely recommend
Hey Maria, We are so happy you are delighted with your purchases, thank you for leaving a review Emma - :) - SF Team x
Clothing very good quality. I have received very good service. Has a recent return as item didn't suit me. Good service with returns.
Nicola
I've bought a few times for gifts for my wife and have never had any problems. Occasionally I have needed to enquire about a return and the customer support is first class.
Hey John, Thank you for your great comments, its great to hear that we are providing an first class experience for our customers, the team will be super happy to read this :) Emma SF Team x
Absolutely wonderful service from Helen, resolved my query super efficiently, and the dress thy arrived was amazing quality and the cut was fab! I feel a million dollars in it!
Hey Betty, Helen to the rescue... I am so happy we resolved this for you and you are happy with your purchase Emma :) - SF Team x
First time I've purchased from Silkfred and I was concerned when the product took a little longer than I expected to arrive. But reassured by the team at Silkfred I awaited my product confidently and have to say when it arrived I was absolutely delighted with the quality of the product. It was exactly as I hoped it would be and I'm thrilled with it. Everything about the manufacture is robust and professional. And the quality of the fabric is great. The belt has elastic in the back which means a great waist hugging fit. I'm absolutely delighted and will definitely purchase again.
Hey Sharon, I am so happy to read this review from a first time customer, thank you for sharing your experience. I am glad you are thrilled with you order. Thank you Emma :) - SF Team x
After getting my wife's Christmas Presents from SILK FRED she was very happy with the quality and I was happy with the service and price.
Hey Andrew, Thank you for taking the time to write a review, I am so happy that you were pleased with your order and the service we have provided :) - Emma SF Team x
The customer service has always been great when I've needed it and handled quickly and professionally. The range of items available is great.
Hey Rebecca, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
Does anyone no the address so I can return these goods, as I can not download returns label, I've been sending emails for days with no reply thank you
Hey Gillian, Thank you for writing a review, I am really sorry to read that we have been unable to resolve your issue so far, I would like to look into this for you further, please can you contact me via the Hello@silkfred.com FAO Emma and I can help you resolve this.
Many Thanks Emma SF Team x
Fast delivery. Beautiful dress unfortunately my husband didn't like it. I did. Trouble free returns. I will keep looking as I think the clothes are neautiful
Hey Lynn, Thank you for taking the time to write a review, I am sorry that the item was not suitable this time, We have lots of lovely new product for the festive season to choose from. Happy Shopping Emma SF Team x
Needed help with a returns label, within minutes got an answer & help how to get it, really helpful,
Hey Geri, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
I'm always sceptical about an insta ad. My experience with Silk Fred made me less so. Beaiutiful product, true to the image - excellent customer care and clear communication
Hey, Thanks for taking the time to write a review and such positive words for the team, I will be so happy to pass on your comments Emma :) - SF Team x
The item I ordered for my Granddaughter had to be changed. Dealt with swiftly and efficiently by Helen, a lovely lady. 10 out of 10!
Hey, What a lovely comment to write, I shall be sure to pass this on to Helen she will be thrilled to hear this, Best Wishes Emma :) - SF Team
Helen of customer service went out of her way to assist me, with an unparalleled efficiency, courteousness and attention. As a MASSIVE online shopper, I am truly impressed.
Hi Silvia, Thank you for leaving us such a great review, Its so lovely to hear we are listening and resolving our customers queries:) - Thanks again Emma x
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Hi, I love the different clothes you can buy from SilkFred and the customer service is the very best! If you have a query it's dealt with so quickly and they go out of their way to help you. I love the personal touches too - dealing with the same person if you have a question and not passed around, together with the cute cards they put in with your order. Thank you all at SilkFred
Hey Sandra, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x
I used SilkFred for the first time to buy a pair of boots. I received these boots very quickly. Unfortunately, I needed a replacement, but my issue was dealt with quickly and in no
Time at all I had my new pair!
I will certainly be using them again.
Hey Laura, Thank you for shopping with us and glad our team have resolved this for you. Happy Shopping Emma SF Team x
My items had not been credited following a return. Emailed silkfred to inform. Got a prompt reply and money credited within 1 day. Very helpful, friendly and efficient. Will be ordering again.
Hey Alison, Thank you for sending such a positive review, I am so happy the team were able to sort this out for you. Emma - :) SF Team x
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Hey Tracey, Thank you for your great comments, its great to hear that we are providing an first class experience for our customers, and your order arrived in a timely manner :) Emma SF Team x