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SignpostReviews 270

3.1

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Signpost Reviews Summary

The company has garnered mixed feedback, showcasing strengths in its effective platform for enhancing online presence and generating positive customer reviews. Many users praise the support from account managers, noting their helpfulness and commitment to client success. However, significant concerns arise regarding customer service, particularly issues with contract terms and billing practices, leading to feelings of frustration and distrust among some clients. While many small business owners report tangible benefits from using the service, the negative sentiments about support and transparency indicate a need for improvements in customer communication and service reliability.

This summary is generated by AI, based on text from customer reviews

shipping
1
returns
2
quality
15

We monitor reviews for authenticity

Pennsylvania
1 review
12 helpful votes
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Rude and dishonest
August 24, 2016

Not only did they try to pass off another company to me, they directly lied about my current business when I told them what my new one was.

They use local numbers to deceive us and then won't tell us who they are until after the pitch.

When I pointed out they lied to me, they just hung up.

Date of experience: August 24, 2016
Ohio
2 reviews
12 helpful votes
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Terrible ROI!
August 14, 2016

Signed up six months ago. I wanted help to get found on google search. No better than 6 months ago! All I got for $250/month was about 10 new reviews I could have gotten myself for free. Did not get a single new lead through them. Total waste of $1500!

Date of experience: August 14, 2016
North Carolina
1 review
1 helpful vote
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Palm Beach Pool Doctor (Adam Armstrong) has done a great job caring for our pool. Adam is conscientious and very thorough. He truly cares about doing a good job and promptly communicates any concerns he sees. For example, he recently suspected a leak. Sure enough, we had one. The pool balance was a mess and he knew just what to do to make it clear enough to repair. We would recommend Palm Beach Pool Doctor to anyone needing pool care.

Date of experience: August 14, 2016
Georgia
1 review
19 helpful votes
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I received a cold call from a sales rep in regard to my new photography business. I told them up front that my budget has been set for the next project, so I would be more than happy to listen to their offers, but that if I were interested, it would have to occur after those took place. The rep proceeded to call me every day and get his manager to call me numerous times where each time the wording implied that I was being a fool to not take such a grand offer (borderline inappropriate articulation).

I finally had to becomes extremely stern and tell them to stop calling me altogether because I didn't have time to attend to the research it demanded and since they only give 24hrs to get that "magical" deal on the monthly bill, I can tell them right away that I won't be proceeding with the price that comes after. After one month of finally not receiving calls, I got a new number dial from them. The same rep asked if I had changed my mind at that point to which I declined. He said, "ok" and immediately hung up on me.

I will be honest, I was curious about the CRM initially and would probably have moved forward if the pressure marketing hadn't been a factor. Getting hung up on after being constantly harassed sealed the deal on me never doing business with Signpost.

Date of experience: August 12, 2016
Florida
1 review
8 helpful votes
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Unsatisfied
August 12, 2016

I used Signpost to improve my business as they promised me but it was all talks, they never did anything to me as they suppose to do and I'm really disappointed, the only thing they did is deduct their payments on time.
I will never recommended to anyone.

Date of experience: August 12, 2016
Texas
1 review
2 helpful votes
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Palmer Memorial Chapel
August 9, 2016

We have already seen an uptick in calls inquiring about our pre-need services. Thank you so much for giving us a much higher online profile locally.

Date of experience: August 8, 2016
Dave W. — Signpost Rep
over a year old

Thanks for your review, Lorin!

Massachusetts
1 review
3 helpful votes
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Initial Signpost Review
August 4, 2016

We have been with Signpost for about one Month. I have to say they have done what they said they could do in the first month. We have a number of Rave Reviews on Yelp and Google. Plus they really keep you in front of your regular customers by eliciting positive feedback. They have been enhancing our online reputation very
Steadily and I like it. We are in our slowest period now and it is hard to say how much Signpost has helped us with sales from our regular customers. What we really want are new customers and once we enter our more busy season am hoping that our enhanced online reputation will bring them.

Date of experience: August 4, 2016
Dave W. — Signpost Rep
over a year old

Thanks for your review, Thomas!

New York
1 review
2 helpful votes
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Best account manager
July 26, 2016

Morgan always try to get back to me with any questions or problems with my account. A well deserved five star.

Date of experience: July 25, 2016
Dave W. — Signpost Rep
over a year old

Thanks for your review, Felix!

West Virginia
1 review
9 helpful votes
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Run Away
July 22, 2016

High-pressure sales tactics, poor performing product. They will tell you the product will do everything imaginable to get you to sign. Odd that a company trying help you get reviews has blocked their customers from reviewing them.

Date of experience: July 22, 2016
California
1 review
17 helpful votes
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AVOID THIS COMPANY
July 11, 2016

I've signed a year contract with Signpost in 2014 and paid all the fees upfront. My experience with them for that year was none; they didn't provide services that they promised. Recently it was brought to my attention that they kept charging my credit card for $149 for 5-month post original subscription. When I called them for an explanation, their supervisor Omari told me that they had notified me about new "month to month contract" via e-mail. When I asked him what e-mail, I haven't received any e-mail from them, he said to me: "That is the question you should ask yourself", and that was his attitude during the whole conversation. Imagine dealing with that supervisor - unprofessional, rude, no sense of professional ethics. He even dared to threaten me of not canceling that "contract" if I refuse to pay them for the current month, that would be unauthorised payment #6. My advice: AVOID THIS COMPANY!

Date of experience: July 11, 2016
Indiana
1 review
1 helpful vote
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We're new, but it's working
June 9, 2016

I can't quite fully give Signpost.com 5 stars... yet. It's not because of their team. They are doing a wonderful job! We have just been a little slow to implement all of the systems fully. I'm sure they will be as successful as promised though!

Date of experience: June 9, 2016
Dave W. — Signpost Rep
over a year old

Thanks for your review, Terry! Hopefully we will start generating outcomes for you soon!

Colorado
1 review
1 helpful vote
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So far so good...
May 31, 2016

I've only had signpost for about a month, and they've done exactly what they said they would, in a timely manner. I'll update as needed.

Date of experience: May 31, 2016
Dave W. — Signpost Rep
over a year old

Thank you for your review, Imana!

California
1 review
12 helpful votes
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The company has called me 3 times trying to sell me their services. I've turned them down all 3 times and the sales people have gotten argumentative and rude. I've asked them not to call me again but they obviously don't listen!

Date of experience: May 25, 2016
Georgia
1 review
0 helpful votes
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So helpful!
May 11, 2016

So patient with this new business owner and my scant marketing skills. Signpost is helping me connect with old and new clients and automate something I honestly don't have time for. Ryan is great!

Date of experience: May 11, 2016
Dave W. — Signpost Rep
over a year old

Thank you for your great review, Theresa!

Pennsylvania
1 review
13 helpful votes
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SCAM
May 5, 2016

Place is a total scam. Continue to take your money without providing no clients

Date of experience: May 5, 2016
Texas
1 review
1 helpful vote
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Amazingly Fast Results
April 19, 2016

I have been trying to get positive reviews on Yelp and Google for a couple of years with no results. We had positive reviews on Facebook only. Within a few weeks of our onboarding call with Signpost we had five 5-star reviews on both Yelp and Google and I suspect they will continue to come in. They are easy to work with and deliver.

Date of experience: April 19, 2016
Dave W. — Signpost Rep
over a year old

Thank you, Bill! I am so happy to see we are driving results for your business!

California
1 review
1 helpful vote
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Signpost really helps
April 18, 2016

I signed up for Signpost a couple of months ago, and I started seeing results right away. They have helped double my reviews on Yelp, and have been helping me to create a google+ site so they can help me get even more reviews. They are great to work with!

Date of experience: April 18, 2016
Dave W. — Signpost Rep
over a year old

Thank you for your review, Jeff!

Texas
1 review
1 helpful vote
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Building my business
April 14, 2016

Signpost has helped generate review and referrals for my business. Customer service has gotten better and better and the program seems to be improving each year. Very happy with signpost and what it is meant to be for my business.

Date of experience: April 14, 2016
Dave W. — Signpost Rep
over a year old

Thanks for the review, Ryan!

New Jersey
1 review
0 helpful votes
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So Far, So Good!
April 11, 2016

We are still in our first month of working with Signpost, but so far, everything has been very smooth. Prompt responses from knowledgeable team members!

Date of experience: April 11, 2016
Dave W. — Signpost Rep
over a year old

Thanks for your review, Brianna!

Oman
1 review
0 helpful votes
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Been with Signpost since October of 2015. While it's not perfect Signpost is leagues above the rest. When I started the product seemed to be lacking a few options, but in the last few months looks like they've a feature similar to, but better than Constant Contact, brought text messaging for all the automated features, allowed creation of specific customer lists to separate groups. I've seen a lot of reviews and new customers created from Signpost.

Date of experience: April 6, 2016
Dave W. — Signpost Rep
over a year old

Thanks for your review, Curtis! I am happy to hear you are enjoying all of the new features!

From the business

Our smart CRM drives results for local business owners. Win business and grow revenue with better feedback, better reviews, new customers, more referrals, and more repeat business.