Shutterfly

I gave this a try, for my 1st and only son. When I got the product, most pictures were altered or strected, and the main pic, of my holding my son for the first time, cut him out of the picture. Very rude customer service. Nothing resolved.

About 1/3 of the pieces came stuck together and had to be pulled apart by hand. Some couldn't be pulled apart without tearing the pieces. The cardboard backing is very thin. Pieces put together wouldn't stay in place. The photo on the box was small, and it didn't include the edges of puzzle. The box lid photo and the puzzle pieces were not the same shades of color. There was NOTHING about this that was good. I haven't been able to get hold of Customer Service for days. Go Back!

Wish I saw this site first but who would have thought to look up such a well known company that's been around for so long. Ordered an album and magnet on Nov 30th. Got my magnet on December 7th, the day before Xmas now and the album is nowhere to be found. Since you cannot get a hold of anyone in customer service I went to my post office (twice) who said they use the slowest method of shipment possible and my package is just sitting at a warehouse in a pile because it's lowest priority. I asked shutterfly for a refund, they can't even give you a confirmation number they just say okay, we will refund. If i don't get it in a week I will be disputing the charge on my card and will never, EVER use them again. I really hope they go out of business, they can't operate like this.

I've been delighted with everything I've ordered from Shutterfly. The latest order was a set of 4 placemats -- each with a different image. I don't use them as placemats, though they'd be fine for that. Instead, I use them as work surfaces -- beautiful images, easy to wipe off and use again. They're very well made -- plastic covering and big enough for a 300 piece puzzle that I can cover with a 2nd mat or for a beading project. I love having beautiful work surfaces that I can clean and put away when I'm done.

It looks like a lot of people in the same boat. I paid for guaranteed deliver today 12.18, no holidays card. I called and they don't know anything. I received an email saying they will deliver on Friday (what you kidding me? Hanukkah started on 12.22). I called again and they hang on me. After you spend money with photographer and have those beautiful pictures of your babies Shutterfly can just screw with your cards. I'll never buy from them anymore, and also will not my husband who spend lots of money with his bussiness. I am so disappointed.

I created an album for a friend that is dying of cancer. I paid the maximum shipping for a guaranteed delivery date that would get there before a chemo treatment. He is unlikely to survive that next treatment. I wanted him to see it and not just have it for his family.

The day of "guaranteed delivery", they told me they had some complications and it would be a few more days. When I talked with them, they offered to credit the shipping to the next order. That isn't going to happen. There won't be a next order.

The Christmas photo cards I ordered came out very well. But beware about the envelopes--- they had my return address on them but almost all of them were smudged. Very few of the envelopes sealed, despite trying to seal them and then put a heavy weight on them. I ended up having to use scotch tape which looked horrible.
Plus they sell you a liner which they don't put in, you have to put it in and seal it-- and when I asked customer service what to do with them he said,"Put it on the side?" You can't reach customer service by email and customer service by telephone was very unhelpful.

Will never order anything from you again now that your spokeswomen is one of the Kardashians. You use someone who's worth hundreds of millions of dollars. The average Americans struggling to makes ends meet finds it hard to related. Its all about the almighty dollar. Really how much has she bought and payed for something from your company.

Shutterfly stated my order was shipped on Dec 1 en route to Canada. They said it would be here Dec 14 2017. This was a Christmas gift. Not yet received. I called Dec 15th and the order was replaced but would not make it by Christmas. The second order was due to arrive yesterday. Both orders are still not here. Today is Jan 4th 2018.
Shutterfly states that they have no way of tracking deliveries to Canada
Product was paid for including other costs, shipping etc. I am out $250 CND! I routinely order from many American companies (Sephora, Victoria Secret etc.) and not once have I experienced anything like this!
I wish i would have learned more about them before placing an order. I naively assumed because they are so generous on the Ellen DeGeneres show that they were a company of credibility. I think the reason they are able to donate may be because of so many orders not being fulfilled on their part, easy money for them. What a pathetic strategy!

My mom passed away in late October. I ordered a personalized calendar for my dad well in advance to be here before Christmas. It has been sitting waiting for pick up since 12/14. They have zero protocol in place to replace and resend if no movement. I did a chat online with their customer service team and was reassured it was fine and would be here by today. I called again today and they now said we will reship but won't be here until 12/30. I am beyond disappointed in their service. I now do not have a personalized gift/memory of my mother to give to my dad (no thanks to Shutterfly). I paid $36 for what?

I have been a loyal customer for years but not any more. I just received my holidays cards and they were terrible. I think it might have had something to do with the card stock they used. All of the photos were grainy/blurry. I didn't have time tonreorder so I'm stuck sending them out or I would have fought for a refund. ( I think they know that's the case at the holidays). Like most people I tried to call but gave up after 45 minutes of waiting! I decided to write a email instead. I just got my response and it was generic basically we're sorry you weren't happy I will pass along the info and we are always evaluating what we use. After spending so much money with them you'd think they want to keep business but I guess not... they lost mine...

So i ordered 120 4x6 prints from shutterfly to make a collage with for my room. I paid 12 dollars for shipping, and it got here in five days. That's where the good things stop. About 80% of the photos were the wrong direction, horribly cropped, or both. I spent 30 minutes on the app making sure they were cropped how I wanted, and they got it wrong somehow. And they sent me 108 prints. Not 121 like i ordered. Some of my favorite photos were left out for some reason, and i still dont know why. How it got through a quality check is beyond me. I attached some of the photos i ordered, vs what I got, so you can at least get a laugh out of it. DON'T ORDER PRINTS FROM SHUTTERFLY.

For the price of $39 I paid I expected much better picture quality. Ended up with a grainy canvas print on my father's day order. I have had much better experience with walmart canvas prints n they are much cheaper. I would never put Shutterfly prints on the wall.

I am in disbelief. I have been printing all my photos for many decades, Costco being the company I used for the longest until they gave their business to Shutterfly. I went ahead and ordered my first batch didn't think much of it because how bad could it be? But I am so pist off right now. The paper feels half the thickness and the photo itself is blurry with lines. I just can't believe it and totally bummed. Please go out of business and do not do this to people. Pictures are precious memories of you are to do a totally pathetic job just quit.

Ordered Christmas cards the first of December. Here we are, the 23rd, and they can't tell me where they are, when they'll get here, and they won't give me a refund until "after the holiday". They owe me a refund now, as even if the cards come in, there's no way to get them out ahead of Christmas. Called them 4 times, always a 200+ minute wait; obviously I'm not the only one with issues. At least they call me back to tell me that they won't help. Horrible company.

I used to loved Shutterfly and I've used it for my books for years, the updated version of advanced editing is terrible! It's super delayed (which is annoying when you are trying to resize photos) and takes away options like ribbons, resizing multiple things at once, and I can't copy and paste things. They had a wonderful system before! Wish they would go back.

Shutterfly's website is useless!. I have tried contacting someone in so called customer service for the last week. My order was supposedly shipped on December 5th today is the 20th. It has supposedly been sitting in some facility in Atlanta, GA, since Dec 11th. I mean seriously, this is the second time Shutterfly has ruined my Christmas and I really don't know why I even bother. Every time you try to contact someone in customer service it just sends you on a loop back on itself. I tried the phone. I was on for over 2 hours and nothing! It really is a ridiculous set up. So if you want to gamble with you holiday greetings and have no care if your order ever turns up, please go ahead and use this useless company!

Continued rising cost and thanks to the school they get their cut.
Shutterfly and all the names they use rips customers off, cheats them on discount codes and so much more.

Im sick of these idiot compa ies screwing us working families of our money.

I use to love shutterfly but now days its a joke.

The other day i get a code to get something and i set my cart up and it says its expired.

After spending hundreds within 1yr for 1 child they should be helping us.