Marsha R.

Shutterfly stated my order was shipped on Dec 1 en route to Canada. They said it would be here Dec 14 2017. This was a Christmas gift. Not yet received. I called Dec 15th and the order was replaced but would not make it by Christmas. The second order was due to arrive yesterday. Both orders are still not here. Today is Jan 4th 2018.
Shutterfly states that they have no way of tracking deliveries to Canada
Product was paid for including other costs, shipping etc. I am out $250 CND! I routinely order from many American companies (Sephora, Victoria Secret etc.) and not once have I experienced anything like this!
I wish i would have learned more about them before placing an order. I naively assumed because they are so generous on the Ellen DeGeneres show that they were a company of credibility. I think the reason they are able to donate may be because of so many orders not being fulfilled on their part, easy money for them. What a pathetic strategy!