ShutterflyReviews 984

I recently ordered Christmas (December 3rd) cards and paid for expedited shipping (said December 10th) I gave it a few days past the 10th and contacted shutterfly as the tracking hadn't changed in days. They said they would refund my shipping cost. Fast forward 4 days later still no cards and the tracking still says delayed. I contacted the post office and they said they arent sure when they will arrive and they have no further information. Shutterfly is refusing to refund my money. Because "i can still get them before Christmas... yes I could still get them but the people who I would send them to will not... useless) I wouldn't do business with them again.

I ordered a package in November all happy about it for a birthday in December then the delivery date comes and goes no nothing no text no alert not $#*! but they can take my money right okay so then I try and call the customer service department and nothing because there closed on a wensday yet there hours say opened real $#*!ing cute.
Shutterfly your company is $#*! I still haven't gotten my package can't get my money back cuz I can't get threw to anyone I will order off cvs I bet I would have gotten the photos by now yall are sad excuses for a company. You even have my phone number so you can text me its gonna be late nope not nothing.
Thank you for ruining someone's 31first birthday because she wanted a photo of her dead grandmother which I ordered yet it still hasn't came im beyond passed ill never order from you again I promise

After paying extra $65 for delivery of a $57 dollars other. Ordered yesterday at 11 pm. Saying that my order would arrive by 12/19. First thing this morning at 8:02 am I received a email saying my order should arrive at 12/24 or further down. So me and my wife called customer service to cancel the other but this is a well bad training company, witch keeps transferring the calls to new agents so you have to explain all the facts over and over. Do not used then. I find out the Walmart do have same service for a fraction of the price. Plus they with one hours. To Shutterfly when my Christmas cards arrive after Christmas I will still have some memories of your $#*!ty service

I placed my order with Shutterfly on the 11th of December, I called today to check on the order (when it would be shipped) and the customer service rep first told me they can't give me shipping information (I paid the maximum extra) so I said fine, but asked when will my order be completed at Shutterfly. I was again told they could not give me a date when they would actually print my order almost five days later. I understand that shipping is delayed but blaming their backlog on shipping is unacceptable and unprofessional. I used to love Tiny Prints but now that it is owned by Shutterfly it's just not worth the hassle. If they want to keep customers they should be honest and own it. Will never order from Shutterfly ever again.

My order showed it was shipped 12/8/2020. As of 12/15/2020 it showed it was still waiting for pickup. The company is located in Redwood City, CA and I'm in the Los Angeles area. Even if it was picked up and no tracking details were provided it shouldn't take over a week to arrive. I can receive packages from Pennsylvania in 2 days so why can't I at least have the package pickup and delivered within the same state in less that one week!

There doesn't appear any way to access customer service by chat or phone without waiting at least waiting 60+ minutes or more!

I ordered Christmas Cards from Shutterfly. They were supposed to have shipped on 12/2. It is 12/15 and they have no idea when the Christmas cards will be delivered to me. So I asked for a refund. They will not give me one until after the holidays. What sense does that make? Also, their phone lines are shut down so everything happens through chat. When asked to speak to a manager or any real person, the chat ends abruptly. I've started 5 separate chats to try to get a refund. They all end in the same way. To say I'm dissatisfied is an understatement. I will never use Shutterfly again and I'm hoping you take my advice and save yourself a headache and lost $.

Another Christmas card order that will never arrived. Tracking has not updated in over a week, it is past the expected arrival date, and the company doesn't give a rats butt. Then you wait 20 minutes to speak to a representative (online chat) who types like molasses and take another 30 minutes to say "sorry can't help you (insert some lame excuse about covid) try again in a few days." And repeat that response when you wait another 20 minutes a few days later. They are just trying to ignore customers' problems long enough for them to go away.

I looked at my order history and saw that I have spent close to $600 with this company over the past few years but this is the last they will get from me. They blame covid and shipping for these issues but every other package from every other retailer I have dealt with this Christmas has come through just fine. The truth is they are cheap and use the lowest priority, crappy shipping they can to save a buck while charging you $10 to ship a few pictures. Furthermore, their promotions are always glammed up until checkout when you see that most things don't combine or one sale cancels out another. So by the time you go through the trouble of choosing pictures, possibly formatting them, choosing sizes etc etc etc you get to checkout and just accept the higher cost than expected. Garbage company, garbage policies, garbage customer service.

0/10 do not recommend

I'd give them zero stars if that were possible. Far and away one of the worst customer service experiences I have ever had. 2-1/2 hours on the "chat" and the problem was not resolved. To make matters worse, by the time they offered to cancel my order because they couldn't fix it, they said "Oh, sorry, it's too late to cancel." I'm sure it wasn't too late to cancel when I started with customer "service". I will NEVER order from them again

My Christmas card order is lost. It has traveled from Illinois, to New York, to Ohio and back to New York. Tracking no longer shows where it is. I've tried to get Shutterfly to resend the order. Their standard response now is that shipping is slow this year. I can wait 2 more weeks (after Christmas) and call back and ask for a refund. I'll never make the mistake of ordering from them again. Meanwhile I've placed a new order with Vistaprint.