ShutterflyReviews 984

Hello my gift was late even after I paid for expedited shipping. When I was chatting with an agent about my problem they ended the chat. This company is a joke that charges too much and does not care about customer satisfaction

I will never order from them again. Customer services was terrible. Chatted with 3 reps and still no resolution. I ordered 4x6 photos and they all came back yellow, blurry, dark. I was told the pics resolution was too high, and that I needed to upload alternate pics. What a joke, like I have the same pics in another resolution. Besides, why not set a warning system if the pics resolution will be to high to print a chosen size? Too easy, just print and send customers worthless pics.

Beware! I worked on a family history book for over a year. I ordered 11 books at 2500. 00
There are no page numbers! They wanted to give me a 10.00 credit. Really?
They say they can't do page numbers... I have a table of contents with no page numbers!
The leather option is just crinkled black paper. Awful company

I was a loyal customer of Shutterfly for over 10 years with hundreds of gift projects – but NO MORE. They have always had the most difficult website to operate, but I struggled and fought through it for the products - but NO MORE. Now they LIE about their advertising. I placed an order with 10 magnets for $ 1 each but they charged me full price for each. I reached out to customer service many times and never had any response. I later created an order of about $ 80, and the processing message said to order over $ 100 and get free shipping, so I increased it to over $ 100, and when I checked out they still charged me full shipping. I reached out to customer service many times and finally someone responded and said I had to have the advertising offer code for the order but it was just a processing message when ordering. I asked for refund for over-charges on both orders – but no response. I give up. I have switched to Mpix – a much easier to operate website, more product choices, a customer service that has already responded to me and corrected a problem with a refund, and better prices. Sorry Shutterfly.

I created a cookbook for my family back in 2013. I have ordered the same book, using the same file, from Shutterfly three times. Yes, the price is high, but it has been convenient and the quality has generally been pretty good. Until now. Using the exact same file that has been stored on Shutterfly's website (not a copy of the file) should render the same results. Well, you would think this, but that's not what happened. The left side of every open-book set of pages SHOULD have had the photograph evenly spaced. Not this time! Some pages are higher, some are lower, and it just doesn't look professional this time. Even the cover is printed too high on the book. The previous copies (again, the same file that has been stored on the Shutterfly website) did not appear that way. Shutterfly appears to have fired its entire quality assurance and quality control staff. Sadly, I will have to re-create the file outside of Shutterfly and find another reliable HIGH QUALITY printer in the future. The price came out to about $50 per book this time (for a 38-page book) with their "discounts". (Why not just price the book fairly in the first place?) And I don't have time to reorder, as we are having a family reunion and there are a couple of people who have requested copies.

I ordered simple prints on August 10,2022 and today is Aug. 22 and I have not yet received my order. This was for a gift needed by Aug. 26 and after contacting customer service, I won't be getting this order until Aug. 30th.
It is OUTRAGEOUS that it takes more than 3 weeks for simple 5x7 pictures to be produced and delivered to a customer.
Shutterfly, get on with the times. No one has that kind of patience or time to wait for your slow process anymore. You've lost a customer of over 10 years.

Nice features and easy to use, but lots of bugs. The editing even froze and never recovered. I had to switch to another photo book company and restart all the photo uploading and editing. Customer service could go either way (defensive or apologetic) but the end result is the same: the reported bugs never got fixed.

I selected my photos and put them all in order how I wanted them to be placed, which took me over an hour. I selected for Shutterfly to create my book, which they would add my photos to the book and email me back for my review. Once I received the email that the book was ready for review, all the photos I submitted in order were placed in the book out of order, ugh. I called customer service and was informed she would give me another number to call to see if this could be fixed. Could not transfer me. I do not have the time to be calling all over to fix this, when I submitted the photos in order. Will be using someone else.

I used to be a fan of this company and have made several picture books that I was very pleased with. However, my latest experience with this company is my last. I ordered professional prints in multiple sizes. One of the prints in a 5x7 they printed but the prints they sent they had cut out part of the actual picture. The result was what looked like a floating head because they cut out the bottom of the print which was the chest. The worst was the two 8x10 prints they sent me. They put them in a paper envelope with only a very thin piece of cardboard for protection. The envelope is not even marked "pictures - don't bend." So, the envelope was stuck in the mailbox, bent. Reached out to them and they sent out a second order and those were packaged the same way and also arrived damaged. I contacted them again and asked if they could be packaged with more protection and overnighted as these were gifts that were now late. I was told they could not overnight but they would expedite this order. The third order arrived in a week, which was only one day sooner than the last two orders. Guess what? Packaged the same way and arrived once again- damaged! This is totally unacceptable. There are too many other available companies to use. I'm done with Shutterfly. Think twice before you consider them.

I've used Shutterfly to print hundreds of pictures and dozens of personalized gifts for holidays and birthdays. Uploading pictures to Shutterfly is easy and straightforward. It keeps track of which pictures on my phone are already on the site so I don't upload them twice. Using the app I can get free 4x6 prints. I just pay shipping, which is very reasonable. I think the prices on some of the personalized gifts, like the picture blankets and pillows are a little high, but the quality is better than cheaper sites, like Personalization mall. Not to mention I can always find coupon codes to make it a little cheaper. I always recommend Shutterfly when people ask me where to get pictures put on stuff.

In the past, I have completed several puzzles. I received this 520 Fathers Day Puzzle. After I completed the puzzle and sealed and framed it with puzzle glue. Conclusion: The print on the puzzle separates from the thin puzzle paper and the photo picture is full of colored lines where the color is separated from the paper. I called the Shutterfly people because I was not the original purchase but a Father Day Gift they would not honor my complaint. Two days work for a piece of junk. Save your money stay away CUSTOMER SERVICE AWFUL.

Long time (15 years) Shutterfly customer NOW website has gotten worse: slow, prints defaults to glossy but menu is elsewhere, easy to miss, does NOT work with Firefox. Can not edit address book. Instructions nowhere on page to pick up in store. Website still adds on shipping with no way to remove the shipping charge... terrible website only good thing is you will get a confirmation email and at the very bottom,,, scroll you can cancel your order in 30 minutes... Not paying for shipping when I am picking up. Shipping charges very steep. Not using this site again.

Very bad service. They gave me an invalid tracking number for USPS, when I complained it was not a USPS NUMBER they said it was a UPS number. It was also a invalid UPS number. They kept insisting the tracking number was valid even as both UPS AND USPS said it was not their number. No order arrived and no way to track it. I will never use them again.

I paid extra money for fast shipping so my order would be delivered within 3-5 days. It wasn't delivered until a week and a half later.
If you can't fulfill a fast delivery, do not make it an option. The extra money paid for fast shipping should be refunded to the customers if you cannot complete their request.

I ordered 6 metal tiles from Shutterfly they were bright pics I took of the wonderful fruit stands and desserts in Italy to put on my wall in my new dining area and they turned out absolutely beautiful. They are colorful and bright just like the originals. To be honest I first ordered the same pictures from snap fish because they were cheaper and I was greatly disappointed they were dull and cheaply made I never put them up so glad I went to Shutterfly Thank you

Shutterfly is amazing, though they could improve their mobile website to be more user friendly, their editing process needs work as it's pretty glitchy. Their prices are very reasonable for their product.
Their only issue is their shipping is INSANE, they are a large enough successful company to lower or do away with their shipping costs all together. At the very least lower the minimum price for free shipping.
The shipping prices is where they get you, they overcharge big time for shipping.

I've gotten pictures from Shutterfly before, but ordering graduation announcements, they came wrong, they tried to make it right and fix them by sending more, ended up sending me three orders total with all three having the same exact mistake after reaching out and being told they seen the issue and would be resolved. Just asked for my money back this last time. Started this in March and now I don't have announcements for graduation and I graduate in less than a month.

Take your money the same day as oredered, don't send the product and claiming it's lost after 2 weeks, then takes 10 days or more to refund money. If an organization bills 1000 consumers $50, then that is $50,000. If that were done every month, an organization could use that income for one month before refunding it. After reading 100's of reviews, it seems that consumers may be used for cash flow.
I would never use this company again. They change the estimated delivery date multiple times to prolong promised shipping date, and then blame it on delays, but when you call, they tell you there has been no activity on the delivery. Tell me how Amazon and other Reputable organizations seem to get orders to consumers in less than 3 days, but Shutterfly can't seem to get orders to consumers at all.
READ THE REVIEWS BEFORE ORDERING FROM SHUTTERFLY! I WILL BE FILING A FORMAL COMPLAINT, AND DISPUTING THE CHARGE IF MY MONEY IS NOT RETURNED.
There should be an option for 0 stars. I don't believe 1 Star is deserved.

I created 2 very complex large (109 page) photo books from a long vacation which included photos of pictures in museums - many of which were cropped just to show part of the picture - these were really hard to put together. The first photo book arrived fine and looks pretty good although the photo print quality is not great. The editing of both books was an absolute nightmare because they look different in advanced editing mode. The new version of Shutterfly severely distorts some pictures and I had to spend hours getting them all to be sized correctly. The second volume that I received was a DISASTER. There were pages and pages that did not match my previews - all kinds of things were wrong - cropping was wrong all over the place, heads cut off, etc. I talked with customer service and got a very nice rep who went through each page with me and noted the problems. They had some so called experts make the corrections and many of the photos were still wrong. I asked if I could fix the "fixed" version myself. I was told I could do that which I did. I am now awaiting the "fixed" albums (I had originally ordered 2 at a cost of over $500 for both). I am terrified to take them out of the box fearing they will be wrong again. The reason for this is I just made another album from a different trip that I took a few weeks ago. A simple album with only about 70 pages with pretty standard vacation photos. I am not sure how they did this, but many photos that went all the way to the edges (bleeding off the page) were not printed all the way to the edge and there are borders in places where they should not be giving some of my pages a sloppy appearance (some photos go all the way to the edge while others don't). While this is not a complete disaster, it is a less than professional looking product. I upgraded the cover, pages, print quality, etc. and expected to get a perfect product. I was hung up on by customer service after I reported the problem (this was not intentional). I called back and asked to speak to the same rep. Because I had been going through the book page by page to point out the problems and was almost finished. They told me the original rep. Would call me back. 24 hours later - no call. I will try again tomorrow. I have been using Shutterfly since 2015. Unfortunately these last few experiences have been just awful. I spent countless days and hours on these albums to get them perfect and it is just so disappointing when they arrive and look like crap -- the print quality is also not what it used to be - the pictures just don't look sharp despite being taken on an iPhone 11 which has a good camera. Shutterfly - this is completely unacceptable -- you can do better than this! I will be finding a company with higher quality product for my upcoming 2 week vacation this summer.