Tom R.

I tried this website based on a friend's recommendation about its paper quality. Not easy to use. I thought features were lacking (could not easily resize a px) but from talking to customer service, the features are available. They are just difficult to figure out and remember. It's too bad that their website isn't user-friendlly.

Lots of issues that turned what could be a 2-day tasks into a several days task. Note all of these issues have been reported to Customer Service and they confirmed there was no work-around.
1. Website freezes when one tries to upload many pictures (the site claims it can upload a whole directory of px)
2. There is no way to insert or move one page between 2 other existing pages. Unbelievable, isn't it?
3. There is no way to add 1 page (one must add 2 at a time). This is also unacceptable.
4. It is difficult to COPY a px as the Edit window would pop up over the COPY option window (extremely annoying and one has to keep on trying)
5. The Edit window is overly sensitive to any cursor movement and keeps on popping up when one moves 6. It is difficult to add a TEXT (one must keep on trying)
7. It is difficult to move a page to another from the spread window (the page scrolls uncontrollably
8. The list of issues could go on.

Nice features and easy to use, but lots of bugs. The editing even froze and never recovered. I had to switch to another photo book company and restart all the photo uploading and editing. Customer service could go either way (defensive or apologetic) but the end result is the same: the reported bugs never got fixed.