Shutterfly

Order some photobooks for my wedding. Overall I the online software to make the books is pretty good, although it doesn't allow me to do everything editing-wise I would have wanted (I am used to working on Microsoft Publisher). For instance, I couldn't remove a sticker that was put on one of the pages - really annoying. If you wait long enough for the right promotion, you can get a good deal (I got 40% off and free shipping). The printing quality was okay. Customer service - great! One of the books did not arrived and they shipped a new one for free.

We've used Shutterfly for years and have a bunch of photos on their server. I ordered Christmas cards last Monday and they were "guaranteed" to be at our house yesterday. Around 5 p.m., I knew they weren't coming. After spending almost an hour on the phone with the very apologetic customer service (they apologized profusely, following a script it seemed, but didn't seem to be able to get the cards to me until Monday, the day before Christmas). They seem to be good at making mistakes, but not taking responsibility for them by delivering on their promise. I will supposedly receive a refund in a couple of weeks, and I had to "reorder" the pictures. Today, I checked and the same thing happened--Shutterfly said "shipped," but FedEx said they have yet to receive the shipment. So, I'm doubting I'll receive it on Monday. Christmas cards are too important to our family. We are planning to find another place to order them next year.

I had great hopes about using Shutterfly. I found the website easy to navigate and the selection excellent. Then I ordered and I have yet to receive my cards. It's been weeks. Every order lost somewhere in limbo. The first order damaged, the second delivered to somewhere other than my address, which is correct on the order and the third, who knows where it is! The delivery date when customer service is contacted keeps being moved up a week. These 2014 New Years cards will arrive in March. The customer service, although nice, never deliver on what is promised. The supervisor told me: "once it leaves our site, we are not responsible." A company who does not monitor or care about Fedex delivering their product? Really? What a mess and I will refrain from using Shutterfly again, which I believed to be quite reputable by their reviews, but when it goes wrong, Goodluck and that is the true test of a "superlative" company, their customer service when there is a problem.

Can't reach customer service; don't allow special promotions as offered on website; don't allow free shipping as offered on website; make you contact customer service to get special offers so you wait 25-45 minutes to get what they already offered you on their website... products arrive defective; they want you to mail them back at your expense to get new product! Horrible customer service! Half the time, can't speak to anyone who can even understand your issue... Have spent a lot of money with them; have tried three different times; going to find someone else who wants my business.

Shutterfly does a nice job with photo printing. Expect to receive emails from them with discount promo codes and special offers, if you can stand this though, they're worth it. Photos are stored when you upload the ones you want to print or make photo gifts out of. Prints work out to be cheaper than using a WalMart or drugstore photo printer. Be aware that you cannot combine promo codes on one order (for example free prints and free shipping offers) this doesn't work. Items are shipped pretty quickly usually.

I was optimistic about shutterfly given it's reputation and the deals it had. I used Shutterfly to print small kpop photo cards and some of my prom pictures which were taken by a professional photographer. All of them were not HD. They were poor and undefined and I'm deeply disappointed with my 90 prints that I ordered from Shutterfly. What actually happened? I don't know. I do not recommend Shutterfly if you're looking for high quality prints. They are not it. Please look to other sources. Thank you.

Like the Desktop SF website the app us full of horrible bugs! The worst is scrolling through many years of photos, you select one to expand, and a photo from a different year pops up! Happens 90% of the time. I try to delete a photo, message pops up, won't let me delete or get rid of the message. SF is notorious for having awful websites full of bugs. They don't bother to fix them. Fed up!

Shipping gets delayed daily and I can't get a straight answer from support. The best they could do was a $10 refund on a $130 order. Nothing will get here in time for the holidays. I'm hoping they don't misuse my content/media but I couldn't get a straight answer on that either. Absolute garbage company.

Haven't sent Christmas cards in a few years and decided to do it this year. Ordered from Shutterfly and opted for the envelope inserts, which I thought would be a nice touch. Expected them to come already in the envelopes to make it easy. Unfortunately, they were completely separate with a fiddly, poorly constructed sticky strip, which was impossible to reveal due to the protector strip over it, which would not separate. Took me 3x the normal time to envelope the cards due to this and had to throw away many of the inserts. I will probably finish my cards not even using them. A great example of an innovation which is completely un-customer focused and poorly designed. It's been so frustrating that I doubt I'll order from Shutterfly again. I'll use a competitor.

I spent a ton of time organizing a calendar for a Christmas gift. When I tried to order it the website said the item was discontinued. After spending an hour on the help chat the problem was not resolved. I had to redo all my work on another site. DONT waste your time and money.

Shutterfly uses terrible "ups innovations" cheapo parcel shipping that takes 3x what normal shipping should. As others have stated, this results in no updates - because it is a bulk parcel service from center to center only. My package left TX on 12/9 and did not have a single update until it hit Fife WA on 12/19. Yes, 10 days to go from TX to WA. I could drive that in 2 days. Sure hope Shutterfly saved a buck doing it this way, 'cuz you lost a customer.

They'll charge you almost 20 dollars for shipping, just to send it in a cheap envelope that takes forever to arrive. With my first order the envelope ripped completely and I received an empty package. If you're going to charge so much for shippin, at least make its secure and arrives in a timely manner

I ordered simple prints on August 10,2022 and today is Aug. 22 and I have not yet received my order. This was for a gift needed by Aug. 26 and after contacting customer service, I won't be getting this order until Aug. 30th.
It is OUTRAGEOUS that it takes more than 3 weeks for simple 5x7 pictures to be produced and delivered to a customer.
Shutterfly, get on with the times. No one has that kind of patience or time to wait for your slow process anymore. You've lost a customer of over 10 years.

The photobooks have easy to use templates that definitely save you time in the long run; however, they have a photo limit that is not explained upfront. I had ~40 pages left in my book, but could not fill them up. When I contacted customer service, they gave me a free book, but then tried to take it away upon use. I had three different phone calls. It was such a waste of time. And they ended up giving me a starter book only. Just a lot of time/cost waste. I would not recommend them for photobook projects. Just stick to your word, Shutterfly.

I have been satisfied with the Shutterfly products, but then you decided to use a reality star who has gotten rich by being famous. The family have few redeeming qualities. They tell people who are struggling to just get off their butts. They use their game to get ever richer. Perhaps she will influence many to use your products, but I will go elsewhere.

I am highly disappointed that I would be given a guarantee delivery date and find out two days later my book is still in production with no new estimated time. Ive called customer service 2 days in a row with over a 50 min wait time. Selected to hold my spot and call me back and I get no call. This is my first order. This was an important order, as it is a graduation gift for my son leaving for college. This is not the service I was expecting. A little disappointed.