ShopTo

Don't bother. PS5 was delivered with a damaged controller, was sent back and they've had it for two days with no replacement dispatched.
Just use Amazon, at least you know it will turn up and will be simple to return/ replace

Recently bought MK11 on the PS5, after having been lucky enough to be able to purchase the PS5 from ShopTo themselves. PS5 arrived on time as ShopTo stated it would so can't fault them there.
I have been reading the reviews on here and while to some extent I agree ShopTo customer service should look towards being a bit more sympathetic to customers whom have not received or had issues with their order/s, however you also need to understand they have their processes in place and they need to follow these, and yes, I do feel these can be somewhat improved to better serve their customers, but at the same time can't fully fault them either, they need to protect themselves too. If the staff are coming across as rude, it might be due to customers having a right old go at them and they vent that frustration to other customers who are genuinely not wanting to cause trouble and just want their issue resolved asap... idk really, just speculating here. I have placed an order on amazon now for the same price and I will be wanting a refund once Royal Mail accept responsibility for failing to deliver my item even though their tracking system states item was delivered. ShopTo should get compensation from Royal Mail for a failed sale of goods due to this mishap, so I hope they do refund me once a resolution is made.

Avoid at all costs. Rude and unprofessional Agents and the whole thing seems like its being run by a teenager in his basement. Shop elsewhere.

I tried to pre-order a switch game. I got charged £85 and there is no order in my account history. Contacted their customer service and their only answer was to take the piss off me. See screenshot attached. Avoid at all costs.
Edit: Money was refunded, I was lucky as others seem to have lost their money for good.

It's also Aidan's birthday yay

Terrible customer service. Used these guys a few times and been really good but royal mail lost the last two orders so I went on live chat - got someone almost straight away but they had absolutely no interest in helping at all - just got rude and told me to read response earlier about submitting a ticket and tried to make out it was my fault - would have taken 2 minutes to refund me or arrange for replacements to be sent out but no. Got a total waster, probably stoned and working from home who had no interest in helping at all. Even tried sending auto replies making out they were closed but followed them up with rude comments so clearly they were online just being a C**T - would never order a game from them again. As a company owner myself I would immediately sack the waster who picked up that chat... unbelievably rude and unhelpful - also lost them a regular customer / profits etc..

Tracking provided shows no information from Royal Mail. No help or assistance offered - onus is on me to chase Royal Mail for delayed package. Painfully slow chat support with no name of person I am chatting with provided.

The prices are good, but I'd rather pay more and receive minimum decent human service, which is the onus should be on the company to chase for deliveries, not me the customer.

"Our team provided those 29 replies/responses, over the course of a one hour time period this afternoon"
Hi (don't know what your name is as no one likes to give their names away), thanks for this info, but I don't remember asking for this.

I have purchased a game and it still hasn't arrived yet. The tracking you provided me - DOESN'T WORK. I am in complete limbo and asking for some guidance, instead, I responded with terms and conditions.

"providing no less than 29 replies to the same enquiry" - what are you implying here? Please explain? Can you clarify if you're saying I asked you the same thing 29 times?

"ask the same enquiry again in a slightly different way" - please feel free to copy and paste where I did this? And what is the issue with asking questions?

There is no tracking ID provided; I have no idea where my order is; your tone, stance and responses are poor and you do not provide names when in both online chat comms and review responses.

If you like codes that dont work or damaged special editions this is the shop for you!
And the bonus of rude customer service. Lovely!

The customer services is dreadful and very rude. If you have any kind of problems with them you are unlikely to get it solved. Avoid at all costs

Never had any issues despite the negative reviews on this site but I could've just been lucky in that I most often buy digital items. The times that I have bought physical games have went alright though I've received the items later than expected due to the fact that items aren't shipped on weekends.

I ordered a game from ShopTo for Christmas. After a few weeks I realised I never got it and contact them through Facebook messenger. The agent on the other side was incredibly rude and basically told me I was lying and that they will not help in any way.

Read the messages I got below and compare them to any other company Please stick to proper retailers and not places like this. A few of the messages include

ShopTo: The item was shipped on the 17th of november

Me: The royal mail tracking says delivered but I definitely did not get it

ShopTo.Net: Ok, if the tracking says delivered, it has been

ShopTo.Net: Contact Royal Mail to review the delivery and GPS data if you disagree with their delivered status

Me: Yes but I did not get it. I don't know where it was delivered but it wasn't here
Me: So basically Shopto is not willing to help in any capacity?
ShopTo.Net: We have helped, we shipped your item, via the delivery carrier/method you requested, your delivery carrier has delivered your item

ShopTo.Net: If you contact RM and they review and tell you they delivered the item somewhere other than the delivery address, get a report from them and provide it to ourselves

Me: No you haven't helped. Every other company helps when mail gets lost or delivered to the wrong address the retailer helps and tries to find out where it went

Me: I will contact royal mail but I will also publish this chat online so people can see the tone and nature of shopto's customer service

ShopTo.Net: The item has been scanned, by your delivery carrier, upon delivery at the doorstep, the item was delivered nearly 10 days ago

Me: I'll record the time of this chat and submit a complaint to your company

ShopTo.Net: Please feel free to do as you choose.

Absolutely worse customer service I've ever received.
They wouldn't let me cancel my order that I'd just processed. The man on the phone was curt, grumpy and plain rude. He told me he "didn't know what I should do" I had "no choice and had to have it now" and there was "no one else I'm allowed to talk to." He then hung up on me!
They are not only rude to talk to, but plain nasty! It was like getting onto the phone to a bunch of teenage boys rather than an actual company.
DO NOT USE SHOPTO.

None existant custoner service

An incorrect code was purchased by my son who has learning disabilities, when asked for an exchange of services you refused, even when this exchange would mean me paying you more money. Offered to show medical evidence of my son's disabilities but you still refused an exchange.

Bad business practice and discrimination.

Pre-ordered Cyberpunk 2077.
The store didn't sent it to me and also was very rude on the messenger since they take ages to answer on their support tickets!
Now waiting for a refund!
Avoid at all costs!

Manager spoke to me like dirt they have a live chat on Facebook yet they don't help you they just say go open a ticket so I don't see the point of them having a Facebook help messenger. Will never shop with them again especially spending hundreds with them. Don't bother wasting your time on them they are unprofessional and dishonest.

Broken website and awful customer service. Representative refused to work with me or make a compromise and then refused to offer me a free return on something that was falsely advertised.

Similarly to other people here, I have had issues during an order.

I put in my address manually at checkout for it just to change after I paid (used one of my paypal address instead). I called minutes after to amend this only to be told nothing can be done as order is now processing. After a rude customer support member raised their voice and hung up before resolving the issue, I was put on an infinite queue whenever I'd call back.

Fast forward, I called up royal mail following day with tracking only to be told the reference does not exist on their system and the formatting is an international reference (item was meant to be going to the UK either way). After contacting the customer chat again, similar to other reviews here, the customer support member was far from professional, refusing to fix the issue and just kept being snarky. Highly recommend to avoid!

Watch out for these people, I ordered a video game and it never arrived. They used a different address in the shipment and still insist that the order was delivered correctly. Even though they have proof of their mistake, they are opposed to returning the money to me. Be very careful with them, they are very unprofessional and have no control over what they do.

Charlie and Aron are incompetent.

I do not recommend. I paid for the PS5. I have no money, no PS5. Shopto.net said the bank is holding my money

The company hast created an account based on my E-mail adress by themselves and charged my Paypal account multiple times.
The customer service (via Messenger) is rude and uses swear words. A company E-mail does not exist. Information by phone is charged extra and very expensive. They are violaating the data privacy act by refusing to give information about the personal data they are using from you.
They claim the Paypal was hacked, while Paypal tells otherwise.
A lawsuit has been filed.

Rude customer service on Facebook messanger all because I didn't receive my digital order.
They would of banned me if I chose to open a case with PayPal for non recipt of item.
Never once was I abusive, I have all screenshots of the conversation. All I did was put an angry emoji. I don't see this hardly as abusive.
They claim that I was threatening legal action ‍
What by opening a case with PayPal for non receipt of item! I don't see this as threatening either.
This company is a joke, and a waste of space.
I would avoid shopto.net and go with cdkeys of another reputable company other than these clowns.

Preordered Zelda Age of Calamity with preorder bonus.
Package arrived 6 days after release day with a small tear, missing game and damaged pre order items. Contacted customer support and they literally told me to F off. Will be putting in a claim with my bank. Do not use these scruffs

Not a bad selection of games and the delivery times are second to none - When they say buy today - Play tomorrow they really mean it. The site is really crap in my opinion and unless your PC has all the latest specs (like the one at hone NOT the one I have at work) then you will be fine, otherwise the site is frustraitingly slow, which is the only reason I didn't give it 5 stars.