kevin p.

This is a scam company, they have no intention of providing any form of service, despite their claim to be an 'agent'. Once you get past the sales page of their website, your heart will sink when you realize they have made no effort at all with anything else other than selling. It looks like it was made in the early 90s and most of it is fake, the buttons to print your tickets don't work, the buttons to make changes just open a webform that all link to the same place, there's no way of contacting customer services, I don't actually believe they have any customer service. The autoreply to the webform (regardless of what you ask for) advises the user to contact the airline directly, something they are literally being paid to do, it's what an agent is paid to do... To make matters worse, airlines will not make changes if a flight was booked via an agent, why would they? They have given a discount to the agent to deal with the customer service side of things. So when a scam company like Travelgenio decides it cannot be bothered providing any, you're stuck in limbo.

They will not refund cancellations, despite it being a legal requirement. Ignore their 'no refund' disclaimer, this is actually illegal, you cannot take money from someone and then not provide the service. It falls under a few regulations in the UK and EU, one of which is distance selling regs.

The owner of the company is a con man who lives in Spain and has made millions ripping people off. He has no intention of ever providing the services he is claiming to offer, and when this company is shut down, he'll just set up another one. He and everyone that works for him is absolutely awful at what they do.

They're not on social media because they know that they would be slaughtered, because they are well aware that what they are doing is illegal and fraudulent.

I have reported them to the police in the UK for fraud and to their regulator, however I imagine I'm not the first or last, these scammers just close down and set up again a few weeks later under a new name.

Order placed with 24 hour tracked delivery. I had no update emails and so tried to call, message saying they have turned their phone lines off due to covid. They have chat though, but only if you're a Facebook user.

I used the ticketing service and asked for an update and got a sarcastic response from someone calling themselves Aron, saying, your order should be shipped, we can only fit so much on the van... He then closed my case.

I raised another to ask for an actual answer and he again picked it up, and sent another sarcastic response and cancelled my order.

CEO emailed, complaint with card services as they shouldn't be trusted with customer payments. Another complaint with their regulator relating to distance selling breaches. I have also logged a formal complain about Aron, not that it will do anything as the company is a scam