Matt P.

I ordered a download code for Xbox one and it arrived straight away. Prefect I thought. Tried to enter the code but it didn't work, assumed I had entered a digit wrong so tried again and still not working. Tried one more time but yeah still the same. Tried then on the xbox website to see if this changed anything but no. Raised a support ticket on their site but received no communication from this and it has been 24 hours. I tried to phone them but there contact center is down due to corona virus. I tweeted them and got told there is no timescales for an issue like this and they need to send my code to their IT team and they do not work weekends. It would seem logical for the twitter support person to just send me a new code instead of making me wait 3 days to play my game. Very poor customer service. Will not be buying again and will advise everyone else I know to not order from you.