ShopToReviews 58

Received an empty on Friday, they were no help when it came to their slow ticketing service and stopped replying after they only responded one time. 5 days with no response, so far. Save your money and time and just buy on Amazon. Scammers via ignorance.

Don't bother. PS5 was delivered with a damaged controller, was sent back and they've had it for two days with no replacement dispatched.
Just use Amazon, at least you know it will turn up and will be simple to return/ replace

If you like codes that dont work or damaged special editions this is the shop for you!
And the bonus of rude customer service. Lovely!

He is the rudest person I have ever spoke to. He wouldn't let me speak and then hung up on me. I think he is behind the social media too.

Avoid at all costs. Rude and unprofessional Agents and the whole thing seems like its being run by a teenager in his basement. Shop elsewhere.

I ordered a game from ShopTo for Christmas. After a few weeks I realised I never got it and contact them through Facebook messenger. The agent on the other side was incredibly rude and basically told me I was lying and that they will not help in any way.

Read the messages I got below and compare them to any other company Please stick to proper retailers and not places like this. A few of the messages include

ShopTo: The item was shipped on the 17th of november

Me: The royal mail tracking says delivered but I definitely did not get it

ShopTo.Net: Ok, if the tracking says delivered, it has been

ShopTo.Net: Contact Royal Mail to review the delivery and GPS data if you disagree with their delivered status

Me: Yes but I did not get it. I don't know where it was delivered but it wasn't here
Me: So basically Shopto is not willing to help in any capacity?
ShopTo.Net: We have helped, we shipped your item, via the delivery carrier/method you requested, your delivery carrier has delivered your item

ShopTo.Net: If you contact RM and they review and tell you they delivered the item somewhere other than the delivery address, get a report from them and provide it to ourselves

Me: No you haven't helped. Every other company helps when mail gets lost or delivered to the wrong address the retailer helps and tries to find out where it went

Me: I will contact royal mail but I will also publish this chat online so people can see the tone and nature of shopto's customer service

ShopTo.Net: The item has been scanned, by your delivery carrier, upon delivery at the doorstep, the item was delivered nearly 10 days ago

Me: I'll record the time of this chat and submit a complaint to your company

ShopTo.Net: Please feel free to do as you choose.

I do not recommend. I paid for the PS5. I have no money, no PS5. Shopto.net said the bank is holding my money

Tracking provided shows no information from Royal Mail. No help or assistance offered - onus is on me to chase Royal Mail for delayed package. Painfully slow chat support with no name of person I am chatting with provided.

The prices are good, but I'd rather pay more and receive minimum decent human service, which is the onus should be on the company to chase for deliveries, not me the customer.

"Our team provided those 29 replies/responses, over the course of a one hour time period this afternoon"
Hi (don't know what your name is as no one likes to give their names away), thanks for this info, but I don't remember asking for this.

I have purchased a game and it still hasn't arrived yet. The tracking you provided me - DOESN'T WORK. I am in complete limbo and asking for some guidance, instead, I responded with terms and conditions.

"providing no less than 29 replies to the same enquiry" - what are you implying here? Please explain? Can you clarify if you're saying I asked you the same thing 29 times?

"ask the same enquiry again in a slightly different way" - please feel free to copy and paste where I did this? And what is the issue with asking questions?

There is no tracking ID provided; I have no idea where my order is; your tone, stance and responses are poor and you do not provide names when in both online chat comms and review responses.

Terrible customer service. Used these guys a few times and been really good but royal mail lost the last two orders so I went on live chat - got someone almost straight away but they had absolutely no interest in helping at all - just got rude and told me to read response earlier about submitting a ticket and tried to make out it was my fault - would have taken 2 minutes to refund me or arrange for replacements to be sent out but no. Got a total waster, probably stoned and working from home who had no interest in helping at all. Even tried sending auto replies making out they were closed but followed them up with rude comments so clearly they were online just being a C**T - would never order a game from them again. As a company owner myself I would immediately sack the waster who picked up that chat... unbelievably rude and unhelpful - also lost them a regular customer / profits etc..

The customer services is dreadful and very rude. If you have any kind of problems with them you are unlikely to get it solved. Avoid at all costs

Don't know why people give bad reviews - all came on time and all legit (PS5). Looks al new and all sealed

Never had any issues despite the negative reviews on this site but I could've just been lucky in that I most often buy digital items. The times that I have bought physical games have went alright though I've received the items later than expected due to the fact that items aren't shipped on weekends.

Disgusting lack of customer service. Have spent several hours trying to place an order. It said I already had an account so you have to log in - try to log in, only to be told password incorrect. Request a password reminder, nothing. Try to contact 'customer services' wait ages to be told to do exactly what I had already done. I explain this. Wait again. They say set up a new account. I tell them it wont let me as it says I already have an account. Wait again. Several hours have now passed and still I have not been able to place an order or set up an account or access my account. They say my account was disabled due to inactivity but they cant reinstate it or deactivate it. Then tell me to calm down as I am apparently being aggressive when I says they are not helping. Their site is now down and still not been able to place the order. Disgusting. Their attitude is rude, confrontational and not at all 'customer service'.

Absolutely worse customer service I've ever received.
They wouldn't let me cancel my order that I'd just processed. The man on the phone was curt, grumpy and plain rude. He told me he "didn't know what I should do" I had "no choice and had to have it now" and there was "no one else I'm allowed to talk to." He then hung up on me!
They are not only rude to talk to, but plain nasty! It was like getting onto the phone to a bunch of teenage boys rather than an actual company.
DO NOT USE SHOPTO.

Broken website and awful customer service. Representative refused to work with me or make a compromise and then refused to offer me a free return on something that was falsely advertised.

Avoid like the plague and dont message them unless you want a failed comedian replying. Terrible...

Similarly to other people here, I have had issues during an order.

I put in my address manually at checkout for it just to change after I paid (used one of my paypal address instead). I called minutes after to amend this only to be told nothing can be done as order is now processing. After a rude customer support member raised their voice and hung up before resolving the issue, I was put on an infinite queue whenever I'd call back.

Fast forward, I called up royal mail following day with tracking only to be told the reference does not exist on their system and the formatting is an international reference (item was meant to be going to the UK either way). After contacting the customer chat again, similar to other reviews here, the customer support member was far from professional, refusing to fix the issue and just kept being snarky. Highly recommend to avoid!

Received a notification email saying that Shopto.net had back order stock of PS5 bundles. Purchased on their website with minimal fuss getting through the virtual queue. Warned many times that if I had purchased a PS5 previously from them then my order would be cancelled, refunded but incur a £20 admin fee. The rules were very clear. I was lucky to get a PS5 bundle which was priced exactly the same as buying everything separately so no penalty for having to buy the bundle. I was worried as I purchased back order stock which meant I had to pay in full but it clearly stated they had the stock. This was on a Sunday and I got confirmation of the order within an hour (paypal was instant). From then on the communication was great. I must of had 10+ emails throughout the purchase process keeping me informed of every step. Purchased Sunday and then arrived Friday (5 working days) which was exactly as promised. Cant fault the service and would recommend.

Recently bought MK11 on the PS5, after having been lucky enough to be able to purchase the PS5 from ShopTo themselves. PS5 arrived on time as ShopTo stated it would so can't fault them there.
I have been reading the reviews on here and while to some extent I agree ShopTo customer service should look towards being a bit more sympathetic to customers whom have not received or had issues with their order/s, however you also need to understand they have their processes in place and they need to follow these, and yes, I do feel these can be somewhat improved to better serve their customers, but at the same time can't fully fault them either, they need to protect themselves too. If the staff are coming across as rude, it might be due to customers having a right old go at them and they vent that frustration to other customers who are genuinely not wanting to cause trouble and just want their issue resolved asap... idk really, just speculating here. I have placed an order on amazon now for the same price and I will be wanting a refund once Royal Mail accept responsibility for failing to deliver my item even though their tracking system states item was delivered. ShopTo should get compensation from Royal Mail for a failed sale of goods due to this mishap, so I hope they do refund me once a resolution is made.

Rude customer service on Facebook messanger all because I didn't receive my digital order.
They would of banned me if I chose to open a case with PayPal for non recipt of item.
Never once was I abusive, I have all screenshots of the conversation. All I did was put an angry emoji. I don't see this hardly as abusive.
They claim that I was threatening legal action ‍
What by opening a case with PayPal for non receipt of item! I don't see this as threatening either.
This company is a joke, and a waste of space.
I would avoid shopto.net and go with cdkeys of another reputable company other than these clowns.