I've used ShopTo.net for years to purchase a variety of games. I hadn't used them for a while to make a purchase, but at the time of my purchase they had Horizon: Zero Dawn (Exclusive Launch Edition!) for the cheapest price, so I thought i'd give it a go. And this is where my problems began.
First of all, I couldn't access my account. So I had to call their number, which costs 5p a minute to call, and then I had to wait close to ten minutes for a customer support representative to pick up.
I explained that I couldn't access my account, and then the support rep brought to my attention that I had an older account prior to the one I had. I told him that I wanted to keep the account I was trying to access (as I had reward points, etc), and the other could be deleted. I got access to my account, I thought that would be the end of it. Wrong.
Log in to my account, to find that I can't change my delivery address. Decided to contact them through support tickets and told them my problem. Their response was to close my account for being a duplicate less than an hour later.
Dig through my memory and finally access the older account to find that I can't do anything without confirming my e-mail address, which was not possible due to the e-mail address being deleted years before. So I decided to say 'sod it' and not wanting to pay more money to wait on the phone I looked at their eBay listing for the game, which was a little more expensive but still among the cheapest. I thought I would give them the benefit of the doubt.
ShopTo have listed Horizon on eBay as being the 'Exclusive Launch Edition'. Bare in mind that this exclusive edition comes with DLC codes for items, as stated on their website. So I purchased it. It arrived quickly. With no DLC codes.
I have essentially paid over the odds for a Standard Edition that they are promoting as their Exclusive Launch Edition. And they will not rectify the situation. Their excuse is that they do not promote the codes on eBay as it is for their website only, but at the same time, they do not explicitly state that no codes will be received either. So people would be of the belief that their 'Exclusive Launch Edition' would come with those codes.
But no. Standard Edition for me and every other poor sucker who thought they were getting something more. I wouldn't care as much if there was even a different cover. But no. It is a complete and utter Standard Edition being paraded as something else.
Complete and utter farce dealing with ShopTo culminating in this final kick to the teeth. You can be damn sure I won't be back.