William A.

From a page of Nintendo Switch games, I spotted the title I wanted as a gift for my daughter. Unfortunately for me, I realised after purchase this was a Wii U version so no use to me. Refund? Swap for the right version? You must be joking. Totally intransigent and take the line that the policy they have chosen to adopt somehow "prevents" them from refunding or changing. Consumer law on digital downloads means that they don't "have to" be helpful, but they deliberately confuse this being unable to help. Their site states "We make it our mission to offer the best service possible." Complete rubbish.