I can not complete my order.
I had problems with your checkout.
So the order was never placed or completed.
I signed up with this company b/ca they were expanding into gifts and home decor. I was very green at the time. I paid my fees to onboard my product. Their process for getting your pictures approved and the correct size is a huge nightmare and takes lots of time and energy. Finally, after getting products on the site, we launched our store with them. After a year, we have just broken even on our investment. Their main focus is women's wear and accessories. So, my product was new for them. Well, we don't get any love or promotion from them. I brought this up to the owner b/ca I wanted to know how to get more sales and stay relevant. She said that we should always be adding new product so that we are visible on the opening page of the site. After doing that for a while, I began to notice that wasn't working and we weren't being ranked properly or showing up on the first page at all. After pointing this out to them, they said that their editorial team is in charge of that. Not what I was told by the owner. This company is also growing very fast and they don't have any hard and fast rules on ranking but are making them up as they go. I can't seem to get a straight answer from any of them to help me be more visible on their site. If you do sign up with this company, get their rules in writing about how they are going to promote you or how you show up on their first page for visibility. If you don't, you will never sell enough to make any worthwhile money. I feel as though I have put in all this time and money and have nothing to show for it. The only person getting anything positive out of this is the owner of the company. She says that she is about the small boutique but I would strongly disagree. I do not recommend this site at all!
DON'T DO IT! THEY stole from me $1000 USD and no benefits, I have been with the platform for over 3 years an only 1 SALE. SAVE YOUR MONEY!
Too many surveys
Great customer service
Mistake on orders
Hi Debra,
Glad you had a positive customer service experience and your return was resolved. Apologies, re: too many surveys--we want to make sure our customers are happy!
-The Shoptiques Team
I was having a hard time finding a dress for my summer work party. I found shoptiques.com browsed a little before finding a ton of options. They have a lot of products on the site and stuff I haven't seen anywhere else. It was awesome because I didn't want to buy a dress from a big retailer and risk wearing the same thing as someone else. I ordered 4 different options, just in case, and ended up keeping 3 of them because they were so cute. I ordered on a Monday and the items were at my apartment by Wednesday. Super fast. When I returned the 4th item, it was super easy. They printed my shipping label so all I had to do was drop it off. Once I did that, they kept me updated with emails letting me know when my card had been refunded and offered me a discount code to shop with them again. I will definitely be using that!
I recently joined Shoptiques a couple months ago and it's pretty good. We have been receiving a consistent amount of sales weekly and have not had any issues in terms of shipping or customer service. Their team has been helpful and has pretty good email support. Usually receive an answer within a few hours with a details response. Photo uploads are sometimes tricky, but I think they recently switch their guidelines, so it's been a bit better. Would definitely recommend them.
I love shopping with Shoptiques. The concept is amazing; you can shop boutiques from around the world all in one place. My favorite part of shopping with them is that I get to find clothes that none of my friends have. It is so common today for everyone to buy the same clothes from the same few major stores. Shoptiques disrupts that cycle and makes it easy to get the coolest pieces ever!
The lady helping me went above and beyond. The website would not take the address for the gift recipient and she made it work, then confirmed and double confirmed everything.
As we see more and more brick and mortar stores closing and online business booming, it's necessary to provide an online outlet for customers to shop. SHOPTIQUES has been an intricate part in my small boutique being able to gain customers from all over the world. Everyday I ship multiple orders placed through their site. Without the vast marketing efforts of SHOPTIQUES my customer base would be limited to foot traffic only. It's a great opportunity for small boutiques to grow their online business with confidence of having the boutique success team as a partner. SHOPTIQUES pays for shipping and returns, provides 24/7 customer service and facilitates communication between my boutique and online customers. I wish I could give them more than 5 stars!
I encountered a problem with an incorrect shipping address. I called the contact provided and spoke with a Katelyn. She took my info and told me not to worry. She would try and make contact with the Suppliers in hopes that the items were not shipped as yet. She phoned me back with the good news that she was able to reach out to all the Suppliers. She was extremely helpful.
This is a "must have" site to use shopping for yourself or gifts for others. An amazing collection and variety of goods from all over the world at great prices! Go here first!
We have been on Shoptiques since May 2016 and it has been a great experience for us. It's a nice way to access customers outside of your own city and website (no marketing costs). Helps us to gain additional revenue and move inventory more quickly. We love the no packaging or shipping costs, and the fact that they take care of the customer service side. We simply have to add products and package them. The only thing they could improve is to find an easier, faster way to add/sync products, without it being all manual. I do want to mention that it does require some work (just like anything else) so don't expect to pay the joining fee and see orders roll in. They do have photo specifications you will have to meet, but also offer to take photos for you if you send in your products. I feel that this is understandable since they care about customer experience and having less returns. All in all, the investment was well worth it for us and we highly recommend it for boutiques that need additional sales outlets, have at least an hour or two a week to devote to managing the site, and either have photos or can take high resolution photos of their items.
Customer service is good and quick. If you have any question, they're always respond you. Highly recommended.
So it took a while due to Covid but I got my Nobis coat finally.
Thanks to the team! I will buy again.
I'd ordered a very expensive coat from the brand Nobis Shelby parka 6 days ago and it is still not shipped nor do I get a tracking number. They say it's with their long time partner SCHWARTZ FINE FASHIONS, a Canadian store. After numerous emails I decided to call them and after some attempts I was promised they would contact SFF to see why it's not being shipped yet. And they would thereupon sent me the tracking number via email and which I used to contact them with numerous times.
I am still waiting for that email with tracking number.
I still have a little bit of hope but it's not a smooth online shopping experience and I shop a lot everywhere.
Let's see what happens and I will follow up with another post on how it ended and whether my expensive coat got delivered in due time or not at all.
Love the shopping experience, choice of items and customer service! Have used for myself and as gifts and everything went smoothly! Love the site!
Answer: Yes absolutely! It would be great to learn more about your store. What is the best contact information for you?
Answer: Legit company no reason it is a scam from online reviews a shop owners sounds more the concept for business owners is a scam but not other than that
Answer: I think so but not run well- can see other reviews all over internets
The company has garnered mixed reviews, reflecting a dual reputation. On the positive side, some customers appreciate the unique product offerings and quick shipping, highlighting their satisfaction with the selection and customer service responsiveness in certain instances. However, significant concerns persist regarding product quality, particularly with damaged items and sizing issues, alongside a troubling return process that often leaves customers feeling unsupported. The customer service experience is frequently criticized for long wait times and unresponsive communication, leading to a general sentiment of frustration among many shoppers. Overall, while there are loyal customers, the company faces challenges in maintaining consistent service quality.
This summary is generated by AI, based on text from customer reviews
Odemaris--
We’re very sorry for the glitches in the checkout process. Our customer service team confirmed that the order did not process and you were not charged. We've added $10 to your account to give us another try in the future. Feel free to reach out to us at (646) 368-9685 or via email support@shoptiques.com with any questions or help placing a new order.
Thanks!
The Shoptiques Team