ShopSmarterReviews 331

ShopSmarter is something that you get "signed up" for when you accept rebates from certain purchases. I have no clue what I even purchased to get signed up, but they started charging my credit card. Beware... If you find yourself getting charges from this scam call *******536 to get the charges reversed; at least that part was simple (although I haven't seen the refund yet, I just cancelled my "membership").

I come to notice a monthly transaction on my credit. I never created an account with this ap. It must not have been clear that I was connecting to a monthly subscription plan. This is deceptive marketing.

Unlike other cashback services they charge $16 per month to have an account. I have my food delivered from Walmart and I used ShopSmarter. At some point, when payouts became substantial ($50+ per month), they closed my account claiming that I used it for commercial purposes.

I use this service for about four months, intermittently, making my normal purchases at the qualifying retailers, and each month saw about a five dollar gain over what I spent. Then when it came to the reason I signed up (holiday shopping around Black Friday), I spent $5000 across various stores that all qualified (mostly Best Buy). Then I tried to log into my account and I got an error. After calling multiple times, the only thing I was told is that my account had been closed prior to my transactions, and that I had forfeited any of the pending cashback I was owed with no option for a refund. I called multiple times and they said everything was sent to me in an email and that they couldn't tell me anything over the phone, and the only way to communicate with a supervisor was through an email.
I work in IT, I checked every aspect of my email servers, and there was nothing ever sent to me. Even after explaining this to them, they did nothing to assist me. So in the end I guess I made $15 but I would've made more if I just used Rakuten which is an awesome, reputable (and free) cashback service. Please don't give shopsmarter your money.

A place my order in September 2023 and it's January 2024. Still waiting for my refund to come through. Every time I email them, they just ignore my email. It's a scam company.

They flagged my account because I bought a expensive purse for my wife and told me the reason was according to a review that purse was bought for retail purposes not personal. Meaning they were saying they won't give me 10% cash back because I bought that purse to sell. I have no idea how they even came up with that conclusion. I reached out to customer service at least 5 if not 7 diff times, and each time it was "a manager will get back to you". No one ever did. They also said they sent checks from previous months that I never received either. Again "a manager will get back to me". No manager was ever available to speak even if you wanted to wait, only option was they'll call you back. Which they of course never did. This website is a SCAM, stay away from them!

I have been a Shopsmarter customer for 4+ years. I have recommended at least 14 current customers to the platform because I truly thought that it was a great service. As I was shopping for the holidays, I purchased 5 higher ticket items for my close friends—each shipped directly to them. As part of the terms, all items purchased need to be sent directly to the buyer's (as registered with Shopsmarter) address. This was an honest mistake I made and I clarified as much. It's clearly understanble that because I didn't follow the guidelines these purchases would not be eligible for cashback—totally makes sense. What doesn't make sense is that because of this, my account was locked and deactivated, and cannot be reinstated. No warning. Nothing. I have had multiple conversations with customer (not-so-) support, and most of their responses were templated. I pushed further asking to speak with someone over the phone, but again fruitless.

What once was a great service, I can no longer endorse. Additionally, the cost per month is now 30% higher than it used to be, but the total max cashback is still the same. If you are a frequent online shopper, you may still find this service useful, but you have to spend about $1,800 online in order to just breakeven.

Cheated me out of over $200. Saying that I didn't go through shop smarter and I have proofthat I did. Also started charging double for monthly.fee without even notifying. WORST CUSTOMER SERVICE EVER

Placed an order 1month ago to buy a portable BBQ grill oven, but the goods was never delivered, and no refund was made up to this moment. Complaint email is not responded. Finally, complained this disputed transaction to my credit card company to chargeback and have my money back. Shop Smart's malpractices include: 1) misrepresentation on supply of goods; 2) unnecessary holdup of customers' monies; 3) failure to refund.
Don't fall into this online company's trap!

Was supposed toget 15$ back on here was pending checked today and nothing and didn't go to paypal. Shopped through them at Walmart to earn 10% back didn't get that either.

Company is a complete scam. The moment they have to pay out they will find a reason to cancel your account without even telling you. In my experience they cancelled my account the same day they charged me for another month.

I had to reach out to them to ask why I couldn't get into my account and then they said I had made a bunch of purchases and they suspected I was a reseller. I quickly told them that I was buying for gifts for family and since the deals were buy two get one free I kind of had to buy a lot. They then took two weeks to tell me I violated their terms. They couldn't tell me what exact terms because I read through all of them and I didn't do anything to violate their terms.

Stay away from this company. They are thieves and scummy. I should have listened to all of the other bad reviews. They are all true. I had $300 in pending cash back that they stole. I will be contacting their affiliates to tell them they are defrauding customers. I will also be doing credit chargebacks. AWFUL COMPANY. WHAT A HEADACHE.

Non sense you will be charged and you can not get in touch with them this capital punishment its another way of being cheated

I was promised a promotional $10 cash back offer after I made a purchase on another website. ShopSmarter required that I pay $2 for a trial of their service to qualify for the cash back rebate. I paid for the trial, submitted the proof of purchase as requested, but have not received the promised cash back. I emailed customer service twice, no response. I called and the first person told me it could take up to 2 weeks. Called back after 2.5 weeks and they said it could take up to 3-6 weeks... What a joke. Seems like they are just hoping people will pay the $2 then forget to follow up on the rebate that they delay indefinitely.

How can u be in buisness. They promise rewards. But thier charges fees monthly charges have put me 478 dollars in the hole with my bank. While I wait for my. Cash back reward from best buy I'll have to take it to court. It's not fair. And it's not. Right. They best fix this

I was baited to link one bestbuy purchase to shopSmarter which require opening an account. I was never informed in any way that this is a paid membership, and it has been silently charging me for half a year now. This service should be sued. Very disgusting like a scam

Otherwise, You might shop intermittently. Makes no sense to spend $64.85 for Shop Smarter over a few months while you bought nothing for several of those months. I spent $194.83 at Target. I spent $93.88 at Macy's, as well. Bought $288.71 worth of items. Add the $64.85 for $353.56. Shop Smarter cost me 6%; like another sales tax. The company didn't give me any money. More like Shop Dumber.

I never really used them but from the get go when I got a 19.99 charge and was told it was my membership fee, I called and canceled right away. The guy in customer service had a voice that just sound's always put out. He told me that the information about the membership fee pops up when I agree to join. I don't remember it, or otherwise I wouldn't have signed up. Plus I was told that they mail me a $10 check for their big rebate hook. Yeah I can't vouch for huge savings with them one way or another, but I know I can save myself 19.99 a month by not being a member.

Never seen a penny from them. (Never expect to get anything becouse I NEVER SIGN FOR IT!). 19 months they took from me $12.97. I noticed that when I stopped using my VISA card. Will do everything to ruin this company.

Dishonest company and terrible customer service. They have charged monthly membership fees for months and NOT paying me the cashback. Been communicating with the customer service and not getting any help.