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ShopSmarterReviews 331

1.5

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ShopSmarter Reviews Summary

ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 689th among Discount Shopping sites.

service
52
value
50
shipping
30
returns
33
quality
39

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California
1 review
0 helpful votes
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A CROOK Company
September 29, 2020

I didn't know this company, I didn't buy their service, I didn't give them my credit card number I am 79, they charged me 14 months 9.97. This is illegal, they should be prosecuted.

Date of experience: September 29, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Roger,

I apologize for any confusion regarding the monthly membership fee. Please reach out directly at Help@ShopSmarter.com, I will be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Texas
1 review
38 helpful votes
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Total scam!
September 29, 2020

Total scam! When i made some big transaction they shut down my account. There are other free sites with unlimited cash back. Shopsmarter is a total of money and time waste by paying monthly subscrition for nothing. They did not give me a single cent for all my purchases and shopsmarter deposits about $500 which i could easily get from any other cash back sites. Dishonest business. Stay away from shopsmarter.

Date of experience: September 29, 2020
Delaware
2 reviews
0 helpful votes
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Very sketchy scam
September 26, 2020

I was directly by B&B to this website with the impression it's an B&B associated site that offers cash back. However, by putting in some information, I was immediately charged 2 dollar without consent. There is no information about this charge when I signed up. At this point, I realize this is a scam and quickly cancelled the so-called membership which will charge 10 dollars repeatedly later on. I guess Shopsmart's business model is by coxing millions of people unknowingly to pay the 2 dollar trial fee and then 10 dollars later on from those did not cancel. Very very fishy, this is a typical mode of scam. It's kind of unbelievable a renowned store like B&B is involved in this. Don't fall for it! It's just a SCAM!

Date of experience: September 26, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Haolin,

I'm sorry for any confusion regarding the membership fee. Please reach out directly at Help@ShopSmarter.com, I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

California
1 review
0 helpful votes
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I signed up to get a $10 rebate on a purchase I made and thought I had to put my card info in to receive the rebate, but nope, it will be mailed to me which would be fine if they didn't also charge me $9.97 a few days later. I wasn't aware that this was a subscription service prior to signing up. If I had known that then I wouldn't have bothered. Also if I'm canceling on the same day or within a week, I should be refunded because that's what more legitimate businesses do but they make it clear on the cancellation page that you won't be getting any *future* charges. Load of bs

Date of experience: September 25, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi MC, I do apologize for any confusion. The bonus and cash back are paid on the 15th of the following month. Members are free to cancel at any time. If you have any questions please feel free to reach out directly at Help@ShopSmarter.com.

Canada
1 review
10 helpful votes
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Big scam
September 22, 2020

I purchased stuff at Bed & Beyond and a message came that I was eligible to save $10. Apparently once you click these shopsmarter starts charging you some stupid fees. Anyhow I was able to quickly cancel it. Be vigilant. Scam!

Date of experience: September 22, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Lolade, I apologize for any confusion regarding the membership fee. If you need any further assistance please reach out directly at Help@ShopSmarter.com. Thanks

Georgia
1 review
5 helpful votes
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Lysol Buy Scan
September 7, 2020

Total scam... I tried to order 4 cans of Lysol spray@$4.99. They never sent me the product and further charged my apple care over $250 in freight charges. I am in a dispute now with Apple on these charges. Vendor is impossible to get a hold of. DO NOT PURCHASE FROM THEM.

Date of experience: September 7, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Terry, Sorry for any confusion, that is not our offer. Please reach out directly to the company you placed your order with.

Michigan
1 review
1 helpful vote
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They charged my bank account twice and I have no idea why, cancelled membership, do not go with this site as they give and take back so not worth it

Date of experience: September 7, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Avalene,

I'm sorry to hear about this experience and any confusion regarding the monthly membership fee. Please reach out directly at Help@Freeshipping.com, I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Canada
1 review
4 helpful votes
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Scammers
August 8, 2020

They just keep lying. There is no Cashback, don't give your details. You keep calling the customer care several times yet their is nothing. Big frauds.

Date of experience: August 8, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Neha,

Members can earn cash back by simply shopping through the links on our site. I apologize for any confusion. If you have any questions please reach out directly at Help@Shopsmarter.com.

Thanks,
Samantha
Customer Support Supervisor

New York
1 review
19 helpful votes
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SCAMMERS. Do not use ShopSmarter they will find a way to claim your cashback is not eligible. Don't use them and stick to RAKUTEN, which is consistent, and you won't have any issues. I will be filing a lawsuit with small claims court in Connecticut, if anyone wants to join me, please reach out. Let's get these scammers of the internet.

Date of experience: July 28, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Edwin,

We're sorry for any inconvenience. Our Terms of Service and store pages outline all restrictions and actions that would deem a purchase ineligible for cash back. Members can reach out to Customer Service 24/7 for any questions.

Thanks

North Carolina
1 review
2 helpful votes
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USE RAKUTEN
July 22, 2020

Very sketchy site, sent me an email saying I was approved but would not change it on the site and saying I would get a check (but the amount was subject to change). However, by the time I would have gotten a "check" I would have been charged (2) months and the trial period. When I questioned them they cancelled my account very quickly and said they would refund me. SO I did a lot of work to end up with nothing... DON'T DO THIS! Waste of time, I use to use Rakuten (use to be ebates) and have always had good experiences there!

Date of experience: July 22, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Victoria,

I'm sorry to hear about this experience. Members of Shopsmarter can earn 10% cash back simply by shopping through the links on our site. If you have any questions please reach out directly at Help@Shopsmarter.com.

Thanks!
Samantha
Customer Support Supervisor

Connecticut
1 review
0 helpful votes
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TOTAL SCAM
July 9, 2020

I got the ad for getting $10 back on my online purchase for Best Buy, so I clicked on it. The offer was for one-time purchase to receive the $10 cashback for that specific purchase, was charged 1.97 at that time and a week later 9.97 and no cash back

Date of experience: July 9, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi John,

I'm sorry to hear about this experience. The membership fee is included in the registration form, cash back is paid on the 15th of the following month. Please reach out directly at Help@Shopsmarter.com, I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

North Carolina
1 review
0 helpful votes
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SCAM! STAY AWAY!
June 28, 2020

I've cancelled the membership on March and they still charging me every month! Please be careful, STAY AWAY from this scam!

Date of experience: June 28, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Yuxuan,

Sorry for any confusion regarding the monthly membership fee. Please reach out directly at Help@Shopsmarter. I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Virginia
1 review
2 helpful votes
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Very bad
June 20, 2020

They charge me without asking or any outhoriztion and when I call costumer service they very rude and hangout the phone.

Date of experience: June 20, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Mohamed,

I'm sorry to hear about this experience, please reach out to me directly at Help@Shopsmarter.com, I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Washington
1 review
3 helpful votes
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SCUMBACKS!
June 10, 2020

Never agreed to any recurring charges! Every month they have charged my cc $9.95 for nothing. My bank charged late fees! They bypassed my bank, so I was unable to see these recurring charges. I am 70 years old. In my opinion they are targeting elderly. Is anybody cooking class action lawsuit to put them out of cheating?

Date of experience: June 10, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Stan,

Sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Shopsmarter.com. I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Canada
1 review
4 helpful votes
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Scam
June 9, 2020

I consider this company to be a scam. I purchased something on BedBath&Beyond, and got a notice on their site saying I'm entitled to $10 off of that purchase. When you click on this offer your directed to this Shop Smater site. It's not until I got right to the end of the offer did I notice this was a paid subscription service and that it would cost $9.95 a month for something I have no clue what I was signing up for. I think BBB should remove this from their site, as I will no longer shop on their website because of this trickery.

Date of experience: June 9, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Ben,

Sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Shopsmarter.com, I'll be happy to help you.

Thanks,
Samantha
Customer Support Supervisor

New York
1 review
3 helpful votes
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I came across this subscription based cash back website about a week ago that claims to give 10% cash back on purchases made through their website. I created an account, signed up to the paid subscription, and then made a large purchase. I received confirmation in the following days that I would be receiving the cash back rewards.

I tried accessing my account today to make another purchase only to find that my account is stated to now not exist. I received no notification about any of this and am shocked at what is happening.

When I called, the representative put me on two long holds and stated that it was the main office that closed the account. There was no explanation provided. She stated that someone would be following up with me soon. I asked about the cash back rewards that I received confirmation for and she did state I would still be receiving it, although I am not too confident as my account does not exist... I am now awaiting for some form of communication, but have not received any emails/phone calls regarding why my account suddenly does not exist or any case number or confirmation of any follow up

It's a SCAM. Stupid for falling for it. STAY AWAY

Date of experience: June 2, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Jefferson,

Please reach out to me directly at Help@Shopsmarter.com. I will be happy to help you.

Thanks,
Samantha
Customer Support Supervisor

Canada
1 review
19 helpful votes
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A $10.00 coupon was offered to after I did a purchase from a reputable company (Bed Bath & Beyond) and the shopersmaort company requested my CC number and instead of crediting my account they started debiting it: $2.00 first they $14.00 then $27 until my bank flagged it. And put a stop to their scam. These are thieves BBB should shut them down before they scam someone else!

Date of experience: June 2, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi D. C.

Sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Shopsmarter.com. I will be happy to help you.

Thanks,
Samantha
Customer Support Supervisor

Canada
1 review
7 helpful votes
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I was offered a one time $10 discount at Bed Bath and Beyond on Dec 3/19. At no time did I sign up for a saving membership. But to date I have been charged $84.74 in Canadian dollars because of that $47 purchase I saved $10 on at bed bath and beyond. Both you companies should be ashamed of yourselves for scamming your consumers. No person with 100% understanding would accept this deal as it's a SCAM! I called shop smarter and the first time they hung up. The second person agreed I was duped! I want a $85 refund ASAP. And bed bath and beyond has lost any future business of my family.

Date of experience: June 2, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Todd,

Sorry for any confusion regarding the membership fee. Please reach out to me directly, I'll be happy to help.

Thanks!
Samantha
Customer Support Supervisor

Canada
1 review
4 helpful votes
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Scam
May 30, 2020

Bought stuff from bed bath and beyond, the website directed me to shop smarter which gives an impression that you get cash back. I did not see that they charge you $ 14 something for membership. What a scam... I want my money back

Date of experience: May 30, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Smita,

Sorry for any inconvenience, the membership fee is included in the form when you join Shopsmarter. Please reach out directly at Help@Shopsmarter.com, I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Virginia
1 review
50 helpful votes
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Total SCAM!
May 28, 2020

I got the ad for getting $10 back on my online purchase for Bed Bath & Beyond, so I clicked on it. Never agreed to any recurring fees, the offer was for one-time purchase to receive the $10 cashback for that specific purchase. I have since been charged $9,97 every month. This is a scam do not sign up!

Too bad Bed Bath & Beyond allow for this scam to be on their website and emails!

Date of experience: May 28, 2020
ShopSmarter R. — ShopSmarter Rep
over a year old

Hi Maria,

Sorry for any confusion regarding the membership fee. Please reach out directly at Help@Shopsmarter.com. I will be happy to assist you.

Thanks,
Samantha
Customer Support Supervisor

From the business

ShopSmarter gives online shoppers consistent 10% cash back, instant price comparisons and exclusive coupons at over 1,000 retailers.


shopsmarter.com
Wethersfield, CT, United States