Shoppers Drug Mart

Very poor customer services. Unprofessional policies. Be aware of buying any gift card from Shoppers. Chances of being fraud is very high. Shoppers first of all denies to refund, if at all, then in points and not in cash or to your credit card. The timing of refund is a big uncertainty. Embarrassment from your friends and pain to repeatedly communicating with shoppers customer service will be an additional gift while shopping from Shoppers.

I purchased several items. Spent some points, got some points. Realized I bought the wrong colour hair dye. Go to exchange for correct colour. Same product, same price. Different colour. They tell me if I exchange for the correct colour I will lose points. So because I grabbed the wrong colour by mistake, they can't just swap it out without taking back all the points. This is the epitome of stupid. Gross.

Alright, shoppers drug mart once upon a time was decent. However now their prices are just too much. $4 for a loofa? $15 for toilet paper? $8 for a decent tooth brush? No thanks. Rexall I find is better, and has more sales on products.

In Sept. 2023, before I went to Shopper Drug Mart on Grand Park Dr. Mississaug to return some things I bought, I checked the policy on their website, it states that I can make a return without receipt and get a store credit. But they (cashier and manager) refused and insisted return must have receipt!
So clearly they lies on their policy, I wasted my time and gas (expensive now).
Would you rely your health to liar?

While doing some shopping at The Bayview and 16th Ave, spent 5 minutes looking for a cashier,finally found an employee as we walked too the cashier another customer interrupted and the cashier served them first after I voiced my concern I was brushed off.Being Christmas and all I let it go, but I will no longer be shopping at ANY Location, besides Walmart is cheaper.

The customer service has gotten poor here. There's a woman who works at this location (tall, black, and long wavy fake hair). She's the most evil and arrogant person to ever work here. If you complain about an employee's customer service skills, the manager (or whoever says they are the manager) will defend their poor behavior because they (apparently) tell their employees it doesn't matter how you treat people. Like I said, they'll hire anyone with a pulse. Avoid this location like the plague.

It was ordered on February 10th, 2021 and finally delivered on April 6th, 2021.

They moved their fulfillment centre and this may have corrected the mysterious issue that caused my order to be under review for all this time.

I also unfortunately had two charges for $24 to my credit cards that I had reversed, that come out of nowhere and wasn't associated to my email address.

I'm going to let the dust settle before ordering from this site again.

I get that Shoppers wants to cut costs but this nonsense with the self-checkouts has to stop. I was waiting in line to pay cash and the poor cashier had to keep stopping to go help someone at the self-checkout because now you can only go to the cashier if you're paying cash. I found it extremely rude to be kept waiting so she could go help other people who got to the front of the store after I did. If you don't want my money, I'll go to the convenience store next door.

Ever seen the Beauty Department Manager went on leave, I have had nothing but problems at this store. Terrible customer service. If you purchase something at another store in cash and try to return it here, they go directly to wanting to put in on a gift card and saying that is their policy. Tried to return something I bought at another store that I was told I could return and they refused to take it back. I will never go to this store again. Customer service skills of 0! If I could give 0 stars I would

Unpleasant and unfriendly service at Shoppers Drugmart on Long Lake Rd. In Sudbury, On. Long wait and finally told me that they did not have the prescribed medication. They could not tell me when they would have it. Went to another pharmacy and got my prescription filled without problem.
I noticed in the store that they have a lot of personnel standing and sitting around with obviously nothing to do. The reason became clear. During over an hour wait I counted four customers.
I can't see how they can even keep the lights on.

I was just att shoopper druggist at 510 concession street in Hamilton. I was yelled at by two lady's over grabbing to many diet Pepsi bottles. The two for six l grab 8 and it did no where say on the sign limit of four yet the two lady's yell at me even after l said l am will to pay full price. I spend on average 300 a month a shooppers because of these two l will take my 3600 a year somewhere else. I was buying for my 2 elderly parents. I think this is disgusting the way they talked to me and will be posting them on social media as well as contacting Pepsi Co.

Get to the beauty till to pay - told no discounts on my purchase! What a scam, this was at Market Mall, Calgary.

While this is a very good shoppers drug mart on 16th and Cambie upon exiting the store I noticed the glass doors desperately need a good clean. They are the doors exiting close to the bus stop and as you leave the address is above you. 3700. Hopefully they will clean them inside and perhaps the outside doors too.

My family and I have been shopping at the Kipling-Dixon location in Etobicoke for over 20 years.
I still go there, even though I live one hours drive away, north of Etobicoke! The service has always been great. Owner Charles Li has always gone the extra mile regarding his customers and anyone using the pharmacy. His staff are always helpful, courteous and knowledgeable. I have shopped at other Shopper Drug Marts and they do not always have what I'm looking for. I find everything at Mr. Li's location. I have always had a positive experience at this store and with Mr. Li and staff. Keep up the great work Charles!

Never buy specifically electronic items, 15% to 20% more expensive with no return policy, bought apple tag.

The website is very easy to navigate, even tells you remaining inventory on items. You can collect your Optimum points on website. Order was received in 2 days

Two years back I complained about the lousy and inefficient customer service of Shoppers Drug Mart, Wood Side Mall Location

The situation has not changed at all. The pharmacy takes one hour standard time to fill the prescription. But the prescription is not ready within this time

This is my experience yesterday. I gave the prescription to the pharmacy at 4.10 PM. I was told that I would get a text msg on my phone once the prescription is filled and ready for the pick up.

I waited for two hours for the msg. Ultimately, I went to the pharmacy for pick up. It took almost 15 minutes for the staff to locate the bag. I doubt if they really filled in the prescription earlier.

The most glaring fact is that I got the text msg on my phone after I picked the drug and reached home.

For your information, other pharmacy in Food basics in the same Mall takes hardly 10 minutes to fill the prescription.

The higher authorities need to look in to my as well several other complaints of the customer asap.

I was at shoppers drug mart at 4000 hwy 7 Woodbridge I was buying cough drops the day said 4.99 when I went to pay it said 10.99 I ha approach employees by the name of tony he said I am not here to argue all I ask was for him to check the price he had move all the boxes and said it's not his fault and walk away terrible service maybe it's time to train him on people skills and manners very rude service. If he doesn't like his job stay home don't be so nasty

Pharmacist owner Duy Truong is very friendly and helpful. I find his staff impatient, rude and unfriendly. I dread calling for RX refills.

Bonnie

By claiming a back-order, an initial handling fee of $10.60 plus prescription cost, becomes 2 extra refill costs, for a total of $31.80 plus the medication for 3 months. This is just for 1 med, I take 4 meds. This is an easy way to increase cash flow for the store. Is this taking advantage of the customer, or is this cheating and stealing? Just think if this is repeated everywhere, how much extra cash is taken in.

Shoppers at 950 Franklin Blvd. Cambridge shameful customer service by a clerk named Eman and her alleged superior Dale (probably both clerks with under 4 months experience between the 2 of them) refused to take back a Just For Men hair product that was missing from the box and refund the difference for the new full box given it was on sale. Trivial but wrong. Both were lazy and looked me in the eye as if I was at fault for not returning the item immediately; refusing to act appropriately and take back the product within the allowable refundable period (7 days). This is the latest in 3 such actions with clerical staff at this location, poor reflection on a once reliable good chain of stores. I see I am not alone when reading these reviews. Time for Shoppers to go, getting worse ever year since Westin family (Low-blows) bought them. Where's the competition?

I think I will sue you for your false insert for this antibiotic. There is NOTHING about the severe side effects of this drug. Our son's life was ruined because of your piss-poor description of the side effects. Where is the "suicidal thoughts, psychotic episodes, severe headaches, rapid heartbeats and high blood pressure". I'm going to speak to my lawyer about you. Our son killed himself because of you. We didn't know. My father almost killed himself too. Because we got his last prescription from a REAL drugstore we found out what was wrong but the damage was done.
Fix your printout or you will be hearing from our lawyer.

I took part in survey. They collected the answers and my personal information. Promised reward was was declined. Congratulation. You just lost a customer!

This pharmacy do not disclose their policy of waiting 24 hours to fill medications when a Doctor fax it in. You need to call. Very long wait times.