ShopGoodwill

This site is chuck full of shill bidders. The same desirable items 'sell' for huge money, then are back on the auction block the very next day...no 7 day wait for 'payment' from the 'winner'.
You think you're doing good, but you are being exploited and manipulated by Goodwill employees whose only job it to falsely run up prices. I see the same abbreviated buyers IDs winning auctions all the time...then it's right back on the auction block immediately, the next day.
Shady as 'heck'.
Buyer beware.

These guys are horrible and the stuff is junk! > I was dumb enough to buy about 5 or so orders and was never once happy with the condition of items or shipping packaging. The last order showed up empty with a stick from the post office that read "This package is empty" I kid you not! They still have not refunded me my $60 either

When the bids are more than what you can pay on Ebay buy it now it is quite obvious that the goodwill employees are jacking up the prices with fraudulent bids. I have never seen such blatant fraud in all my years shopping online. It's bad enough the best items are not available in the stores anymore but do they have to rip off the online shoppers? Really they ought to be ashamed to take in donations and then gouge customers. Very Sad!

Was the high bidder in a bag of jewelry- paid 45.00 as soon as I won it - seller goodwill industries arkansas won't answer phone calls and are giving me the run around
Said it were it would ship today -has not

I've spent probably $500 on this site because you can find some very rare items for a good price. The caveat is, as others have noticed, that the shipping is easily twice what the cost should be. Also, beware of getting into bidding wars. The user can't view the maximum bid for an item, so when entering what is said to be the minimum bid you are likely to be told you have been outbid several times before you are finally granted the highest bid.

It is also suspect that many collectible items (video games, rare toys and board games) will be bid up higher than the worth of the item - especially when factoring in $20 or more in shipping. Whether this is done by Goodwill employees or uneducated shoppers, I do not know.

Why has Shopgoodwill not been closed down for bait and switch, sending broken unusable items. Why are they allowed to steal, cheat and lie along with charging 10 times the rate for postage. I can't think of any store that would sell something broken and them tell no refund? Why do they get away with it because they are non profit. Does anyone else think they should be reported to the Attorney General for illegal business practices? They sell and ship in every state. I think there may be a case of mail fraud.

A couple of times I won and then bid on so many items I could not afford shipping on and realized that I had other things to do than pay high shipping cost. I also didn't know anything about the site and then came back found out they closed all my accounts lol. I was on goodwill for 1 year and just this year I caught myself having to send tons of messages to plead that they reopen my account and I apologized for not paying. I failed to realize that you got to think about others that bid and could have won it. So they reopened my account and I am very careful at what I bid on now. But lord ham mercy the cost of that fur coat DONNYBROOK was crazy it was $100 and had stains on it. I paid $20 for the Victoria secret shoes that had stains on it. You can honestly find nice stuff but be careful on shipping cost. I find myself looking at the 1 cent ship auctions now.

I've had wonderful experiences with some of the shopgoodwill.com stores, but terrible service from others outweigh the good now. Biggest issue: not disclosing damage that is easily seen once receive item, and not shown in photos, and then the store will not fairly give you a refund for the undisclosed damage to try to pay to fix the item. They are rude and totally unprofessional. I stopped buying. You lost a great buyer & donations from me. I'll shop where people are nice, not rude.

I just purchased a small costume jewelry pin for $4.99 from shopgoodwill.com. When I checked out, the shipping and handling fees were $15... making my bargain not so much a bargain with a total in excess of $19. My fault - I should have read more closely.

If you want to resale items online... ya gotta be able to compete with your competition. And because of that, I don't think they'll get away with these preposterous fees for much longer - but, in the meantime... shop around on other sites like EBay, Mercari, Etsy etc for the item you found on shopgoodwill.
I don't dislike the online Goodwill shop - I just believe they'll find that seasoned online buyers will, eventually, expect Goodwill to be more in line, competitively, with the majority of other resale businesses.

Obscure descriptions and images, you will receive damaged items with no returns, rude customer service, PayPal sides them. After receiving an expensive camera lens with a rattling noise inside I opened a case with PayPal and still lost. Never got a return, never got part of the money back. This would never happen on other sites. These people sell junk for a lot of money, take no responsibility and get away with it. This is out of control. They should be stopped.

I want to give this site a good rating. After all, it's Goodwill, which is why this isn't a one-star review. I'd rather buy used for a charity than help to fill the landfills with good items or buy clothing from countries where workers are repressed or even enslaved. But in addition to the ridiculous shipping and handling costs, it takes forever to get items you've paid for. I just got an e-mail saying they'd ship out the item I paid for between 7 and 10 days, not including weekends and holidays. So it could take three weeks or more. When you buy from goodwill dealers on eBay, you get your items days after you pay for them. So I'm done with this site. It's not worth the trouble or the money.

There is a TON of misrepresentation and also art fraud on this site. They claim so many items are NOT what they actually are, and then Shopgoodwill tries to hide behind a disclaimer to try to absolve the organization from any responsibility. They are far from completely honest.

Also, they price some things absurdly high (above market value). They have gotten very greedy which is despicable considering that everything has been donated to them.

The goodwill online auction business practices continue to decline. There is no accountability from the various stores that sell on the goodwill auction. Complaints continue to mount from the public and fall upon deaf ears. Their mission of putting people to work is not a reason to rip off the public and provide awful customer service.
Just to share a personal experience first hand a Manager Ray once told a less fortunate Mom with small children who said she had a fire in her home and asked for a few items of clothing for her small children. His reply to her was " We are a business not a charity".

Needing to limit or discontinue buying from this site due to some of the sellers. It's a shame that some stores do a great job describing items and being fair when something was damaged or inaccurately described, while other stores could care less when the buyer received an inaccurately described item. There is no set standard policy for all the stores. Some expect the buyer to be a mind reader in knowing all the defects that an item has. When contacted, some stores basically say, "too bad." Plus, some jewelry prices seem suspiciously high as if some insider bidding is occuring to drive up the price. It's becoming too much of a "buyer beware" situation.