ShopGoodwill

I saw they have 4 lots of items I wanted. I emailed they to ask if they could be combined. They said they could based on certain criteria including combined weight not being over 20 pounds. Fine. All were under 2 pounds. I checked and bid on all 4. Turns out they have a separate field for "Shipping weight" that was set at 16 pounds each, so I couldn't combine. They didn't tell me that in the email when they could have. When i asked if they could fix it, they gave me a pat answer and never acknowledged the misleading nature of their listing.

The pictures are all out of focus and new platform does not allow you to zoom in to see wording on the products. When emailing them, the response is 'we have too many items and cannot give specific details' so everyone, know that you are buying blind. Unable to return for damages not shown in the pictures. Unethical way of selling online. I found exact item on ebay for 1/2 the price and at least the pictures are clear and you know what you're buying. I've been shopping for more than 5 years, and I have cut my purchases by 90% because of their new practices. I've also been shorted items on bulk purchases I was supposed to receive 12 only received 9 and when contacted, no response, they just closed the message. Shipping prices for a 1 lb item you're being charged for 25 lbs. when questioned, they blamed fedex.

We tried to help our community by donating items that we no longer needed. Only to see it go online for an outrageous price. We were so disappointed! We like to donate when we can just to share our blessing with others. Goodwill does not practice Good Will, they are in it to make a profit.

We have several thrifts stores in our area that help missionary work, and children we now donate to them. They keep our donations on site and don't price gouge people for items they got for free.

I recently won an athleta top that I purchased for $20, the pictures looked good, when I received it it had stains all over that were not seen in the pictures or mentioned in the description

I have found a lot of nice things priced very well on shopgoodwill but the shipping prices are grossly inflated at almost every individual seller. I have also noticed that keeping an item on a watchlist guarantees that you will get shill bidding on that item. I just won an item where the price rose by $12 in the last 30 seconds despite the fact that I was the last bidder. There were 2 other bidders that bid on the item the day after I placed it on my watch list, which was day 6 of a 7day auction, and strangely, the item was still priced at the $8.99 opening price even after the second bidder placed a bid. There were no other bidders after that until, as I said, I placed my bid in the last minute of the auction and inexplicably, the price rose in the last seconds. This was the the second set of an identical lot that I had won from the same location the previous day and it is quite obvious that the added $12 just about covered the loss they incurred by giving me combined shipping.
There are other scammy things I have seen on there and even a racist description of an item that was made in china. It was such an ignorant and offensive posting that should have been noticed by a supervisor or something and it led me to believe that some employees who make these listings can get away with stuff that is at the very least unprofessional and often from what I have seen, a total scam that no one will answer for.
I really used to like this site and it allowed me to buy things for my home that I would be otherwise unable to afford. I'm sure not all locations are conning people but enough of them are that you can get ripped off half of the time. Someone needs to help consumers when practices like this are happening out in the open and are tolerated or not questioned because they site represents itself as a charity. I seriously doubt that a place this crooked is interested in helping people and as of yet, there is no reliable way to make a complaint that will be heard by anyone that can help.

In addition to the sacrilegious shipping charges and subpar customer service, now bidding is futile due to the infestation of auction snipers who have taken over the auctions. It's now nearly impossible to win since those using the sniper software are able to see your max bid, and then outbid at the last millisecond to win.

I'm sure they don't care since they are getting their money regardless, but I'm done getting frustrated wasting my time pointlessly clicking the refresh button.

Item to buy: laserdisc
Weight: less than a pound
Shipping cost: $23
Insanity
Item to buy: Lego camping set
Weight: less than one pound
Shipping cost: $16
Insanity
Item to buy: pokemon gameboy cartridge
Weight: minute, hardly able to register
Shipping cost: $18
Pure insanity
Deleted my account since shipping fees are obviously designed to max their profits

IN MOST CASES. THE SHIPPING IS THREE TIMES HIGHER THAN THE COST OF THE SOLD ITEM. 30-40 PERCENT OF MERCHANDISE IS INCORRECT SHODDY DAMAGED AND FILTHY DIRTY. SELLERS ARROGANT WHEN ASKED QUESTIONS. I SPENT TENS OF THOUSANDS OF DOLLARS WITH SHOPGOODWILL.COM. YET THEY TREATED ME LIKE A $#*!ED THREE YEAR OLD. OVERSEEING BIG BROTHER ADMINISTRATION RAKES IN TONS OF MONEY WITH A SINISTER GRIN. THESE GENIUSES GET THEIR MERCHANDISE FOR FREE. YET THEY INSULT THEIR GIFTERS AND BUYERS WITH GEORGE ORWELL 1984 CONDESCENDING ATTITUDES. SPEND YOUR MONEY AT MCDONALDS. NOT IN THIS BUSINESS GOTHIC HOLOCAST.

Be careful buying from them because if your $100 package is stolen they will not help you at all! Horrible customer service and I've bought many things from there before, never again.

Bid on a Michael Whitaker saddle and bowed out when the bidding went over my max. Sale ends. 3 weeks later saddle is back up for sale. I did some online searching. This "same saddle" has been up for auction several time. The auction just ended again today 8/31/20 at a whopping 780.00. Lets see if it comes back up again (Goodwill of the Olympics and Rainier Region) Total fraud IMO

The fur coats that this site auction off is terrible the skins are so dry they said this coyote was not damaged i receive it with a big dry rot hole on sleeve shop goodwill is very deceiving with there photos be aware of this site

You will NEVER win an auction if you are the only bidder! All auctions are bid up by them! Period!

Used to be fun to find treasures from free donated items. Now good will takes advantage and retail store prices things.

They are trying to charge me 12 lbs for a purse. They scam on shipping and they are allegedly a non profit all they do is profit.

My bid won** $4.99**** shipping $9.47 handling $4.00 total $18.46 Tax $. 92 Grand total $19.38. It is way to expensive,

A year ago the site seemed to price closely to how the stores price items. Now they are competing with eBay prices or something. This isn't a reseller, it's a donation seller. They should not escalate the prices so high.

Out of 7 items that were purchased. 6 arrived broken. Don't order any glass or stoneware. Strange the items come from different states and wrapped all the same way poorly. No protection between the items. So if you got stoneware with a lid. They will break each other because very thin layer packed between them if plastic wrap. Box way too large for items. So they just bounce around inside. Breaking! Not enough wrap around items. Wrap on top but none on bottom. No fragile sticker. They have no training.They don't care. The items didn't cost them anything, so why would they?

Purchased a few items. One thing I bought said they were diamonds, that they had tested them. They were CZ. I just received a pair of cowboy boots. The title said the brand of boots, I received a pair of boots with no name brand. Very cheap boots with plastic on the inside.
They are cheaters! I wouldn't buy from this site ever again. I don't know how they get away with this. Disgraceful!

I have bought a lot of wonderful things from Shopgoodwill! Last week I bought a SMC Takumar 135mm v 2

In 9 seconds a fellow bidder was able to determine my actual highest offer (which was not shown because of the bidding scheme) and bid 10 cents higher. An impossible feat unless they had a way to know what my actual high offer was (like from someone at Goodwill).

I found random items in my lot and some of them broken. Will probably donate them back. And shipping can drive $11.99 to double the cost. Even if you are one state over. Stick to ebay honestly. The item wasnt exactly as described.

I purchased a doll and doll case. The item was dirty. But I realize that I am shopping at Goodwill. Be realistic - these are give away items that the past owners did not want. So do not expect first quality items to be purchased from this site. Set your expectations as if you were shopping at your local Goodwill. And remember you are giving to a good cause.

I bought a sewing machine from the Colorado GoodWill, they sent the wrong machine and would not make the transaction right. They claimed they sent the correct machine even though they asked for the return of the machine and were able to see that it was incorrect.