Shopee MalaysiaReviews 91

Shopee choice fails to honor sales contract advertised cat food for sale order placed then cancelled by shopee choice. Refund status says completed yet they are saying I needed to wait at least 5 working days before it reflects on my bank account. Since product is still listed I went ahead and placed another order, same this still no tracking past 2 days, I foresee another cancellation by them and they would hold on to my funds again for at least 5 working days. Imagine them doing this to 1000 other people, how much interest would they accrue on all the illegally held payments. They could have just refunded in store credits so consumers could use the funds to repurchase. Holding public funds illegally could put me in jail, why is Shopee off the hook?

I am dissatisfied with the recent experience I had with the service in Damansara delivery hub. I visited the hub to collect my package, only to be informed that self-collection is not allowed and that I must wait for the delivery instead. The staff didn't even help to check for the parcel which is clearly indicated has arrived at the hub.

This lack of a pick-up option is highly inconvenient, as it significantly delays the process and contradicts the flexibility I expected from Shopee Express services. Many courier companies offer pick-up as a standard option, and the absence of this service puts customers at a disadvantage.

I kindly request that Shopee Express addresses this issue and consider implementing a more customer-friendly approach by providing a self-collection service. Such an option would be beneficial for individuals who prefer to pick up their parcels at their convenience rather than waiting for delivery.

Notification nk bayar ke kedai pada 5hb jadi 4hb tunggu sampai malam barang masih tak sampai.check tracking 1hb je ada update terkini tiada.butang tambahan jaminan masa tiada.bila dah refund di cancelnya kata salah yang refund..

Order has been completed on 29/3/24, shopee stated money to release to seller wallet by 14/4/24, until 16/4 they still not release the money, and just give an excuse said unusual activity without any detail or proper explanation to seller.

Drivers most of the time are using proxy, means they may not be the real person register in the system

Shoppe food team is quite bias in resolving complain about driver.

Rider are not properly train, some of them with no food box and rude

Food been stolen, eaten … you can READ food review in their apps. Alot of them are complaining but they take little action in this.

I have to lodge police report due to the disturbance and shoppee refuse to provide refund.

No more using the shoppe app. Horrible.

Lazxxa is way better and more proffesional.

Bad bad, very bad support, very bad design, lots of bug, cheating, want yo download invoice also cannot

Recently bought a pants & it was a total disaster material. Can't wear at all coz is exactly like netting. Spoke to seller & seller ignored.
Raised refund & shopee rejected saying that refund based on quality can't be approved. Meaning? Seller can sell any non quality item or rubbish? So what's the point we buy from online for high price item?
Meaning seller can post up luxury item at high price item for a rubbish which cost only Rm1?

I demand for a fair response as buyer.
When I did the review in seller shop for that particular item, my review being blocked my shopee.

So so disappointed with Shopee.

Shopee is the worst when trying to return an item that the seller wrongly advertised. The seller stated it was 100% cotton and it clearly showed the label stating 90% polyester and 10% spandex. Wrote to seller who asked me to write to shopee. I did and gave all evidence along with it being the wrong size. After shopee agreed that I had made my case and could return it, I waited for shopee to update the status so I could return it but they never did and it continued stating it was under review. As such I could not get the label to return it. After four phone calls and many emails, they still every time insisted it would be dealt with. I even spoke to their supervisor who promised but didn't deliver. And today I received another email stating that I had did that I had Changed My Mind about the product and to contact the seller. Shopee is incompetent and does not value its customers from the way I've been treated. I have always had great experience returning items with Lazada and they take responsibility when their sellers lie about their products. I'm afraid to ever order anything rude from Shopee and I've spent a lot of money on this site. They will lose me as a customer if they don't settle this. Lazada even calls me when there's an issue with their product and offers compensation. Shopee just gets me to do more and more things and still it is not settled. A nightmare. Such lack of care for their customer.

I have raise a refund request and return iem in range and they can just cancel the refund request without checking. Once request check back they will mentioned to take time check and then let Supplier (DJI Malaysia) inform you that you pass 15 days and only can do repair.
Shoppee won't protect you even already reported Supplier close the refund request without reason with proof. Good luck to those that doing refund.

Suddenly being rejected from purchasing from Shopee due to unusual activities?! Did I manage to buy things without paying my dear Shopee? Or due to I manage to utilise most of your free shipping and discount vouchers? Aren't you giving out and expect we can use it? I can ask my dad or my husband to login using their Shopee account and grab all the vouchers and utilise it also right? Does it means this is the unusual activities? If yes can't you just set a rule 1 family only 1 person can have one Shopee account? Lousy and funny to the max!

My wife was short changed on an order. My wife paid for 10 but was delivered only one. Seller response has been very slow and admitted to being 'only human'! Are there monkey sellers/workers within Shopee?! Buck up shopee or wind down! Stop the rot & cheat!

And their shipment guarantee is a sham. Even when seller missed the guarantee shipping guideline (SOP), a refund/cancellation from customer is rejected. What is the point of "Shipment guarantees"?

Just shop with lazada, in my opinion it's not without fault, but at least shipping is fast there and they seems to understand what customer satisfaction is more than shoppee which probably should have their tagline be "Seller satisfaction".

SHOPEE EXPRESS ADALAH SAYA JUMPA PALING TERUK DI MALAYSIA! BARANG PALING LAMBAT SAMPAI MACAM KIRIM DARI CHINA! KAMU PUNYA PEKERJA SEMUA TIDUR MAKAN SAJA KAH HAH!? KALAU TIDAK DAPAT BUAT BAIK JANGAN LAH GUNA SYSTEM SHOPEE EXPRESS SENDIRI UNTUK KIRIM BARANG CUSTOMER! BAGI LAH BUYER ATAUPUN SELLER SENDIRI PILIH MANA SATU COURIER SERVICE MEREKA MAHU! KAMU PUNYA SHOPEE EXPRESS SERVICE BOLEH LAH TUTUP SECEPAT MUNGKIN! BUANG MASA DAN TIADA GUNA! COURIER PALING TERUK DI MALAYSIA! SEMUA MAKAN TAHI TIDUR SAJA! SELAIN TERUK, SAYA TIDAK TAHU PAKAI APA AYAT UNTUK CAKAP KAMU LAGI! " PALING PALING PALING TERUK! PIHAK ATASAN SEMUA TIDUR TIADA GUNA! SYSTEM PALING TERUK DI MALAYSIA! SEMUA JAWAPAN YANG SAYA TANYA LIVE AGENT KAMU INI SUDAH SAYA HAFIL SEMUA! SAYA YANG TOLONG KAMU JAWAB SOALAN SAYA! SEMUA TIADA GUNA SAMPAH SEMUA! SAYA MAU JAWAPAN " SELESAI " BUKAN TUNGGU CHECK TUNGGU LAGI AND LAGI 1-4 HARI PUKIMAK KAMU PALUI BODOH SEMUA!

The order cancel/ refund process is tedious and Shopee is non too concerned about this. Shopee must reprimand errant sellers.

Recently I requested canceltion iteam less than 3 hours after make purchase but rejected. I think as buyer we has right to cancel items we purchase within time limit. But not shoppe system

Im make purchase in 10th Feb 2023, seller ( LuLuMall) over due date didn't send out parcel. System auto cancel my order in 16th Feb 2023. Before that, I have the experience, Shopee system cancel order will make refund within 7-14 working days! So in 2 week, I'm just waiting Shopee make auto refund to my bank.after 2week I'm still not receiving refund money from Shopee. I ask Seller, he say ady refund, ask me check with Shopee!

Im give Shoppe a month's time, no refund to me! Shopee requesd me send my bank account details and bank statements to them verified and processed refund, ask me wait 3-5 working and again 3-5 working days! After then still no receive refund money! No customer service and follow up! Im everyday check my bank account, send email to ask Shopee, call Shoppe and Shoppe live chat, thire always a lot reson to say want to make a record send to the team process and cehck, and ask me waiting 3-5 working days, when still not receive refund money, ask them agn, they still ask me waiting 3-5 days! How many times to give process settle this issuce. Untill today 26th March 2023, im call Shopee customer service, they still a lot reson to say, will make a record send to payment deparment ask them y not yet refund, ask me waiting 3-5 days agn! Not quality seller, Shopee didn't take any action to settle issue and irresponsible! No support! Scamer!

As shopee user, I have evolved from using just shopee food, to purchasing grocery, top up, participated in the so called shopee prize games. I would say the marketing team did well to engage user with cashback vouchers and games, etc. This is just historical. Since July 2022, shopee removed stack voucher and reduced discount entitled with "free" shipping voucher for buyer, and more demanding to seller, making things in Shopee market more expensive, plus mandatory shipping fees, often much higher than real shop. Only in the case that seller making promotion, it is worth to buy, by paying shipping fees or premium to Shopee. This is just one aspect, the horrible side is that Shopee practice unfair trade, making misleading statements, leaving out important information about the promotion mechanise, and cashback voucher.

At the same time, the "relavent team" behaving aggressively in suspending accounts with reason claimed as community rules, on whoever manage to save more with major cashback vouchers. This big cashback voucher often required users to click at 0.01 second to checkout, and yet, what follow is not the pleasure of shopping but horrible harassment from Shopee team suspending the account. We can see the id quoted as linked can be just anyone that around us, similar to the olden rules of execution of nine relations 誅九族 zhu jiuzu.

Common tricks from Shopee team in suspend account followed by requesting IC, bank statement, utilities bills etc, which are P&C, not related to shopping, but forcing users to comply, as we have the shopee pay with money and cashback coins. One if accumulated with a lot of cashback coins is almost certain to get suspended after a payday sales. The moral is to buy at normal time, pay full shipping fees, not utilising the cashback voucher, just to have the convenient of online shopping, while none of this contribute positively to buyers, because the shipping fees can be unreasonable high for local or even same town.

In shopee farm game, a typical mobile top up worth RM5, shown as required 5.4 days, actually required water drops of >4000 stage 1 + >9000 stage 2, one can calculate 3:36 minute per water drop, how much time is needed? Minus friend's help and bonus, it takes more than a week of consistent effort, not counting the very low success rate in grabbing the limited seed at 12 midnight/noon. The harvested voucher just vanished, when the account is suspended, Shopee will not refund even if the recovering process exceeded the voucher valid time.

Shall we waste our time? Shopee has succeeded in it marketing, first made our habits, then our habits make us.

I recently bought a set of Graphic Novels from Shopee. And what I got in the end was a link to down load a digital copy. When I disputed it with Shopee and ask them to stop payment to the Vendor, they rejected it and said the vendor delivered as promised and so they will be releasing the payment to the vendor.

I then reviewed the order again to see whether it was mentioned that it was a digital copy, yes it was there, one small line in the remarks column. NOTHING in the title mention Digital Comic (like all the rest of the digital comic). NOTHING in the pictures mention digital comic.

And when I search for the item again, to leave a review to warn other people about this, it no longer is listed. It so obvious the seller intention is to full people, shut down and open another store to full people other people again.

The whole idea of Shoppee holding the payment is to protect both the buyer and the seller from being con from buying things online. This would never have happen if I went and buy it from a normal bookstore.

Well I will never buy from Shoppee or even any online store, just because some unscrupulous idiot and some money grabbing platform who is not interested in making a good online business.

This shopping website makes its money from sellers of counterfeit products. Bought an Ecco golf shoe and realised that it was counterfeit when it leaked on first use and confirmed counterfeit by Ecco stores and unfortunately, both seller and shoppee are in business together since shoppee makes money no matter what and both decides that there is nothing they can do. Be careful as it is now worse than Lazada.