Shopee Malaysia

I was told that I have multiple accounts with the same delivery addresses and it is prohibited by Shopee. Despite I told them that we are from the same family, 100% will have the same delivery address, they suspended all the accounts in a sudden WITHOUT considering how much money in your accounts and how many orders still in transit. If any of the orders was not delivered, then I can't do anything or can't even monitor where is the order! They should limit buying but not rejected people to access their accounts! What type of stupid excuse is this?

On Refunds. When buyers want refunds over wrongly delivered goods
That is the start of nightmare.
Until then, when you do not need Shoppee to alleviate a problem you will not know just how incompetent and unhelpful Shoppee is. A slew of requests that you have to justify your request for refunds. Email after email that you need to show "evidence".
After years of spending thousands of dollars purchasing on Shoppee you now see them in a ugly light. You will now encounter their tardiness, dragging of heels and sheer foolishness.
User's recommendation: Do Not Buy From Shoppee. Or Hope that you never encounter problems.

1. Well, it took ages to get the refund from a broken item sent to me.
2. Another items got delayed, blaming covid
3. I wanted to cancel item I need for travel cause it says will arrive after I leave. The items hasn't been dispatched when I tried to cancel, and only dispatched 24 hours after my request… they refused to cancelled, instead I can reject the items - just wanted to delayed the refund, again- similar to the number 1 above …
Conclusion: Shopee doesn't protect customers interest whatsoever… very unprofessional!

Bought grass cutter with 5 years warranty from Shopee. After about 1 month, the grass cutter is not working and chat with the supplier about the warranty as advertised in shopee. However, the supplier said since I gave 2 stars review, there is no warranty! Submitted complaint to Shopee that they will investigate & reply in 3 days. However, I didn't receive any reply from them. Bad service & no feedback.

This shopping website makes its money from sellers of counterfeit products. Bought an Ecco golf shoe and realised that it was counterfeit when it leaked on first use and confirmed counterfeit by Ecco stores and unfortunately, both seller and shoppee are in business together since shoppee makes money no matter what and both decides that there is nothing they can do. Be careful as it is now worse than Lazada.

3 times Shopee canceled my order "automatically" without both buyer and selling consensus while the lorry picked up the items!

And it took a long time to refund for me and the items become not available, and the price increased！

Wrote to their customer service but all using "standard reply" without reading the issue.

Bad customer service! No proper solution given even after multiple calls to their HQ. Customer service representative cannot even reply a single email to further escalate my case! Shopee Malaysia should hire a more capable and responsible customer service manager!

A defective Coffee maker was sold to me by Shopee and despite 2 months of frustration and communications and sending detailed videos of the defective product they have refused to accept my compliant. After several emails they offered me a refund of 30% of the purchase price as a gesture - this is ridiculous. When a product is not working what good will it do to the customer to return 30% of purchase price.
I have never had such a bad experience with any online shopping that i have done in the last 6 years. Lazada and Amazon are very professional and ethical in handling compliants. Shopee seems to want to frustrate customers when they complain and Shopee hopes that the customer will just forget about the complaint - very unfortunate experience for me. Please be careful when you buy on Shopee platform.

Shopee Malaysia regardless seller, buyer and their courier services are $#*!ing $#*!ed piece of $#*!!
1. Seller sometimes does not specifically mentioned about the product.
2. Buyer review are irrelevant to the product they purchased
3. Most of the time courier services sucks and now being dominated by shopee express.

I Bought a fan from shoppe. Fan got problem, returned to seller. Seller opens dispute and unfairly wins for no reason (item will be shipping back to me). The agent didn't give any reason. Will report to Kpdnkk. Instant regret from shopee

*Timeline*
*The motor started making popping electric noise after hours of using.
* Made a return request(shoppe guarantee) and returned the item (within return period 3 days)
*Submitted video as evidence.
* Seller open dispute item not yet received.
* Agent demands evidence for faulty item.
* Submitted evidence.
* After 15 days of waiting, the agent rejected my return and the faulty item is shipping back to me..

Recently I requested canceltion iteam less than 3 hours after make purchase but rejected. I think as buyer we has right to cancel items we purchase within time limit. But not shoppe system

Purchase item and stuck at shopee express for delivery. After exceeding expected delivery date, I submit a refund request for non- receipt, to my surprise, both seller and shopee ignore my request although it stated 2 days response. Finally I receive the item and I want to return the item because of the delay. Again both shopee and seller did not allow to do so. Seller has 15 days of free return policy while shopee has 2 days refund request policy. Both policies just for fun only. They will not execute when the issue comes. Do not trust shopee, shopee express and Airbot malaysia.

I have ordered gas stove on 10/10/2022, until 21st of October the parcel not receive yet. Few times I have complain at Shopee Customer Service but no news at all. Finally I have to cancell my order till now pending for approve. Posble don't select Shopee express. Extremely poor service