Shopee MalaysiaReviews 91

Deducted my coin without notice, not first time, last time is 45k coin, and now max coin can use just a bit, and only RM3 free shipping mean u need pay shipping, and always show 10% coin cash back, please remember is "coin back" not a "cash back", u never get cash back and your coin will expired soon...

My second incident of refund issue via Shopee platform. Received defect item, images, video proof provided but not helpful to the case. Gotten bad service and being threatened by seller of bad rating is not remove the refund will not proceed even after to return the defect item. The whole event, seller never mentioned an apology for the bed item they sent. Their customer service manner is really really bad. The most humiliating is the Shopee propose a To return RM200 and no need return solutions. The product bought at RM291 with defect, I'm not sure is this the best solution they have been discussed and only inform to customer. Shopee platform has no such policy of protection that protect to the buyer. So pretty much agreement within the seller and the platform to make the decision. I won't continue using Shopee platform after this bad experience. Refund system takes a lot process and very time consuming. Sorry to say, Comparable to Lazada which they did a very efficient job on their refund system. Buyer feel much more safe and feeling protected. Atleast I feel ease and secure when shopping. My two cents

You pay and you will be at Shoppe's mercy. They will deliver whenever they wish to, you have no control. That is if what you ordered EVER gets delivered. The vendors have no responsibility and they send the blame to the delivery crew. The delivery crew is unresponsive. Shopee does nor refund, rather they play the game of refund request under 'resolution' and they string you forever. This is no Amazon. This is internet thievery! Don't waste money with these hoodlums, crooks. The vendor is AEMVENTURE Pro Shop. Do not waste your money!

Shopee has the worst customer service team! My advice for dealing with these incompetent humans: Bring in KPDNHEP and NCCC as early as possible via e-complaint.

I got a wrong size item from the seller. Therefore, I opened a dispute and requested full refund & return of item to the seller. However, this agent "Wani" only gave me a partial refund and asked me to keep the item since it was still in good condition. Hello Auntie?! Why the hell do I want to keep a wrong size item even if it's in super condition?! Please don't be ridiculous and use your brain in your job!

Also, this agent "Wani" was shameless enough to notify me about the above solution only after the deadline! Meaning, I was forced to accept the offered solution without given a chance to disagree! The audacity and the shamelessness!

After E-Mailing back and forth, this agent "Wani" agreed to fully refund my order after returning the item to the seller. However, the nightmare did not end there. Even after providing all the required information, these agents "Wani, Syahidah, Farid Sazali" kept delaying the refund for weeks! Hey Monkeys: If you cannot keep your promise, don't make one at the first place. Or else you are a liar cheating people's trust and money. You'll get hell for that.

To all Shopee Staff: You lack sincerity, honesty, basic human courtesy and common sense in your job. Continue with this attitude, you won't go far anywhere.

3 times Shopee canceled my order "automatically" without both buyer and selling consensus while the lorry picked up the items!

And it took a long time to refund for me and the items become not available, and the price increased！

Wrote to their customer service but all using "standard reply" without reading the issue.

They did not deliver the goods and then denied a refund blaming the seller which was a lie. Stick to Lazada.

Shopee has just recently adopted new system of frequently cancel items when sellers unable to ship products or manage their stocks in time for delivery. This is not the right process of ecommerce. The company try to hit it big during particular day of campaign or promotion. Getting consumers to buy but in the end, they either face losing their coins, waiting long for delivery with no updates or worst cancellations without any informed notice. This is not how ecommerce is managed. The company need to stringent check if their sellers have available stocks during consumers purchase on destinated dates of promotion. These items ordered are in need by buyers most of time. As a consistent user of shopee I will now opt for other ecommerce platform.

I Bought a fan from shoppe. Fan got problem, returned to seller. Seller opens dispute and unfairly wins for no reason (item will be shipping back to me). The agent didn't give any reason. Will report to Kpdnkk. Instant regret from shopee

*Timeline*
*The motor started making popping electric noise after hours of using.
* Made a return request(shoppe guarantee) and returned the item (within return period 3 days)
*Submitted video as evidence.
* Seller open dispute item not yet received.
* Agent demands evidence for faulty item.
* Submitted evidence.
* After 15 days of waiting, the agent rejected my return and the faulty item is shipping back to me..

Seller delivered a fake and defective tv. Shopee 'claim agent' quickly responded by asking me to return the goods and will assist me to make a refund... ALL LIP SERVICE.
After chasing them for a few weeks, they replied that my request for a refund has been rejected. The seller is to send back to me, all the $#*! stuffs and the case is classified 'closed'. The chat line was discontinued. I've lost my right to contest the decision.
Typical modus operandi of scammers. Consumer affairs and legal authorities should seriously investigate these e-commerce rogues and stop them from taking in more victims

Got scammed by the courier at Shopee. The courier did not deliver my package but lied that it was delivered. Reported to Shopee but Shopee agent closed the case because courier submitted a photo showing his hand holding a parcel. Stupid right? Anyone can hold a parcel and take a photo. How can that be proof of delivery? But guess what? Shopee released my money to pay for something that I never received. Ridiculous and no protection for buyer. Shopee did not make an ernest effort to investigate the theft of my purchase despite the seller's urging on my behalf to investigate the courier further. Shopee just kept politely replying my emails and closing the case. I had to keep writing in to Shopee to reopen the case. Extremely frustrating. The courier is J&T and the parcel went missing after it arrived at Sungai Pinang J&T centre in Penang. They continue to use this dishonest courier and put all their buyers at risk. What kind of shopping platform is that?

This Company just assist china seller to attack and earn malaysia company money to china

They restrict a lot stupid policy to malaysia seller and simply delete malaysia seller post if selling well

Malaysia Government should supervise this company and not let them become king in Malaysia and bully Malaysian and absorb our money to china and let the malaysia economic become worse and worse and worse

Purchase item and stuck at shopee express for delivery. After exceeding expected delivery date, I submit a refund request for non- receipt, to my surprise, both seller and shopee ignore my request although it stated 2 days response. Finally I receive the item and I want to return the item because of the delay. Again both shopee and seller did not allow to do so. Seller has 15 days of free return policy while shopee has 2 days refund request policy. Both policies just for fun only. They will not execute when the issue comes. Do not trust shopee, shopee express and Airbot malaysia.

I'm a Seller & My Shop Got Suspended Without Providing Me Any Real Reason. I Talk To Customer Service Online. No Help Whatever So. The Customer Service Operator Refuses to Help Unless I Submit to My 'Wrong Doings!' by filling in online form. Then, i open My Case at Help Centre. Same Attitude, Give them 24 hours to investigate & will letme know. After a few days, I check again with Customer Service. Case Closed Without Informing Me Anything At All

I ordered raincoat. The seller then chat with me and asked me to cancel. So I cancel the order on due date. I received a bad watch from the seller the next day, The shoppee agent rejected my refund and told me It is not goods did not received, supposed to be receive wrong items. The fact that the watch is a gift from supplier to close the case at their end. I applied again on the fact that I did not receive my items, the email said someone will contact me. I did not receive any call from the shopee agent and the agent again reject my refund. Then they send me a link and causing my laptop freeze and cannot move and I have to send to repair. What kind of refund process is this?

From last year Aug2021 until today, Shopee still didnt reimburse me back courier fee? Email received last 25/02/22 from En. Salam will reimburse me back my courier fee latest by 03/3/22. Waiting, at the end nothing in my mbb. Sent few emails out, no reply. One email received from Shopee, will takie time to investigate. I really not understand one small amount courier fee can be delay from last year Aug 2021 until today. What email I received from Shopee again. Attachment here with the attachment for everyone to read. Very disappointed with Shopee.

If you want to buy counterfeit health and beauty goods, this is the website to go to. Even AliExpress doesn't sell counterfeit (i. E copied packaging of legitimate items) health/beauty items. Customer service is garbage. Turns out you need to BUY an item in order to report the fake item, even then, they WILL side the seller in the end. "100% Authentic Guarantee" my foot.

Just like u go to open market on the street, then you see there's a bad bad bad landlord that is giving a bad service. It has the worst customer support ever. USELESS CUSTOMER SERVICE!

Delay on delivery, give a lot of excuses just to want u to wait, and behind they didnt do any action, the customer service will only ignoring your question, and wont help you solve the problem, and shopee sorting centre is very bad, dont know how they many the parcel, i think shopee should change a logistic team pls, and suddenly allow to pick up personally from the hub but need 2-4 working day suddenly say cannot, i dont know how the shoppe procedure run, its was a very bad experience with shopee, so next time if u guys want to use shopee get rdy to face any issue, and then will not giv a fk on you.

This is the first time I come across a shopping platform that actually encourages selling of fake products. Sellers are protected as Shopee never take action against fake product advertisement to mislead buyers. Beware of words such as "OEM", "Factory", "Refurbished", etc. The return policy is a joke. Imagine buying something at 10 bucks and the product arrived broken/wrong/fake. Would you return it if the courier charges is 5 bucks? Most people would just shrugged it aside. And that's how most sellers do their business in $#*!pee. Selling poor quality or imitation products at low price by bulk, knowing buyers won't returning them due to the hassle and the forms to fill. Lazada would have higher integrity than this. And if you guys can wait on delivery time, AliExpress is still better.

Shopee always pushes propaganda like "shop with confidence", but when you get cheated by shopee sellers, they just say "it's ok, next time don't get cheated" "it is ok u get cheated, as long shopee makes all the money from you to pay their useless customer service salary and hire celebrities to dance in a shopee ads"

Not safe to buy from shopee. Avoid shopee at all cost.