Shopee Malaysia

It's all good if you are lucky with your purchases, otherwise you are on your own with the damaged items/ wrong items. Shopee will leave you to deal with the seller. All sellers are defensive and reject your return & refund or offer a few dollars to encourage to keep all the items.

In the event of return & refund, Shopee allows 3 days including weekend to return the item, otherwise the case is cancelled. As such, if you don't return on Sunday, you are on you own.

Product rating is managed by seller, sellers are allowed to off your bad product review! When I report it to Shopee customer service (Suganty), she told me to question the seller directly. Seriously?! In this case, new buyer will never get to see genuine feedbacks from buyers.

Shopee customer service (Suganty) is not helpful and sounds frustrated.

After all, Shopee is only benefit sellers in order to make ton of money to fund their marketing campaigns such as paying Jackie Chan!

Shopee is not a trustworthy shopping platform. It's unprofessional and a scammer.

Shopee has been losing money year after year since 2015 and is running out of investors and operating capital.
Shopee's parent company Sea Ltd has lost more than 83% of its share value since October 2021 (Stock price of $370 in Oct. 2021 and $60 in Oct. 2022).
Shopee has laid off many employees recently.
Now they are resorting to charging some sellers extra commission fee without notifying them and randomly banning sellers and buyers account and holding the money in their accounts.
Read on:
Our selling account at Shopee platform was suspended abruptly for the reason of selling from cross border region.
We have called and emailed Shopee to reconsider their decision because we have never operated from cross border region.
They insisted on keeping our account suspended and holding our funds (the payments for products which we sold).
They have left us no choice but to seek legal action.
Have you had your account banned or restricted by Shopee?
We are collecting a list of sellers or buyers whose accounts have been restricted or banned by Shopee.
Please email rmlimited-dell at yahoo.com with:
1. Your name
2. The banned account name or store name
3. Approximate date which your account was banned

We will demand Shopee to:
1. Unban the banned or restricted accounts.
2. Pay back any fund which was withheld.
3. Pay back the financial loss we incurred during the period which our account was banned.

This Company just assist china seller to attack and earn malaysia company money to china

They restrict a lot stupid policy to malaysia seller and simply delete malaysia seller post if selling well

Malaysia Government should supervise this company and not let them become king in Malaysia and bully Malaysian and absorb our money to china and let the malaysia economic become worse and worse and worse

My second incident of refund issue via Shopee platform. Received defect item, images, video proof provided but not helpful to the case. Gotten bad service and being threatened by seller of bad rating is not remove the refund will not proceed even after to return the defect item. The whole event, seller never mentioned an apology for the bed item they sent. Their customer service manner is really really bad. The most humiliating is the Shopee propose a To return RM200 and no need return solutions. The product bought at RM291 with defect, I'm not sure is this the best solution they have been discussed and only inform to customer. Shopee platform has no such policy of protection that protect to the buyer. So pretty much agreement within the seller and the platform to make the decision. I won't continue using Shopee platform after this bad experience. Refund system takes a lot process and very time consuming. Sorry to say, Comparable to Lazada which they did a very efficient job on their refund system. Buyer feel much more safe and feeling protected. Atleast I feel ease and secure when shopping. My two cents

The order cancel/ refund process is tedious and Shopee is non too concerned about this. Shopee must reprimand errant sellers.

They have a very dishonest practice by delaying the refund for the non-delivery of products within the timeframe. They will give a lot of excuses to reject your refund.

Bad bad, very bad support, very bad design, lots of bug, cheating, want yo download invoice also cannot

I placed order to buy something that cost me few hundred ringgit. First thing is that the seller is totally not responsive after I followed up with the shipping status, second is that after 2 weeks or so, i requested to cancel the order, only then the seller responded to my chat saying that they would not cancel my order because already in process. The extended Shopee guarantee also expired and the seller still did not ship out my order by the date that Shopee system would 'automatically' cancel my order. Of course, there's no automatic cancel at all. I contacted Shopee team and the lady told me I have to wait for another 10 days, and she said by then if the item still not being shipped out, then the system will 'automatically cancel' my order. What a joke. The system never automatically cancel your order, and if the seller refuses to accept your cancellation request, time to say goodbye to your money. To be honest, it's better to go with Lazada when it comes to issue like this, they have better policy to protect buyers. Shopee? *thumbs-down*

That on 22/8/21, I privately message this seller saying the taco box wasn't wrapped properly and the taco box wasn't fix properly since she used a EXTRA large box for a small little taco box. Hence, the taco arrived broken.

She ignored my feedback and denied her responsibilities. Anyway, I accepted the order bcox I don't want to trouble anyone with only less than RM40 taco shells.

However, I see there is a NEED for me to write my feedbacks in the review column so the next buyer can beware of this and to rethink again prior purchasing it.

Upon submitting my reviews, she was so angry and NON-stop messaging me at Shopee chat box and WhatsApp. She was uncontrollable and emotionally instable plus she stalked me and write an UNTRUE comments at my company google reviews column only bcox of a ONE STAR REVIEWs.

Please beware of this seller. (Ellie Bebbielon).

BTW, she has removed my contents today (23/08/2021).

Im make purchase in 10th Feb 2023, seller ( LuLuMall) over due date didn't send out parcel. System auto cancel my order in 16th Feb 2023. Before that, I have the experience, Shopee system cancel order will make refund within 7-14 working days! So in 2 week, I'm just waiting Shopee make auto refund to my bank.after 2week I'm still not receiving refund money from Shopee. I ask Seller, he say ady refund, ask me check with Shopee!

Im give Shoppe a month's time, no refund to me! Shopee requesd me send my bank account details and bank statements to them verified and processed refund, ask me wait 3-5 working and again 3-5 working days! After then still no receive refund money! No customer service and follow up! Im everyday check my bank account, send email to ask Shopee, call Shoppe and Shoppe live chat, thire always a lot reson to say want to make a record send to the team process and cehck, and ask me waiting 3-5 working days, when still not receive refund money, ask them agn, they still ask me waiting 3-5 days! How many times to give process settle this issuce. Untill today 26th March 2023, im call Shopee customer service, they still a lot reson to say, will make a record send to payment deparment ask them y not yet refund, ask me waiting 3-5 days agn! Not quality seller, Shopee didn't take any action to settle issue and irresponsible! No support! Scamer!

Shopee charged me for the item which color was not the same as I ordered and they got back to me after 8 days of my return request.

Shopee has the worst customer service team! My advice for dealing with these incompetent humans: Bring in KPDNHEP and NCCC as early as possible via e-complaint.

I got a wrong size item from the seller. Therefore, I opened a dispute and requested full refund & return of item to the seller. However, this agent "Wani" only gave me a partial refund and asked me to keep the item since it was still in good condition. Hello Auntie?! Why the hell do I want to keep a wrong size item even if it's in super condition?! Please don't be ridiculous and use your brain in your job!

Also, this agent "Wani" was shameless enough to notify me about the above solution only after the deadline! Meaning, I was forced to accept the offered solution without given a chance to disagree! The audacity and the shamelessness!

After E-Mailing back and forth, this agent "Wani" agreed to fully refund my order after returning the item to the seller. However, the nightmare did not end there. Even after providing all the required information, these agents "Wani, Syahidah, Farid Sazali" kept delaying the refund for weeks! Hey Monkeys: If you cannot keep your promise, don't make one at the first place. Or else you are a liar cheating people's trust and money. You'll get hell for that.

To all Shopee Staff: You lack sincerity, honesty, basic human courtesy and common sense in your job. Continue with this attitude, you won't go far anywhere.

I hate that there's 1-5 stars but no zero, shopee doesn't even deserve a star.
I called multiple shopee agents for my refunds, 1st was my problem as it was my first time having order problems, so i called the 2nd agent, they just dropped my call; called the 3rd one, halfway talking--dropped the call; today, the 4th one, (when you call shopee helpline they will tell you to activate your shopee pay account IF you pay by retail store) ok, activated my shopee pay account, then the agent said that he can't give me my refund through shopee pay account, but must put my bank account like? I tried to ask him why but he just dropped my call. It's so hard to believe last time, but now if you said shopee was a scam i'd 100% agree with you.
Like, after paying RM200+ for my orders, shopee website crashed? And they didnt at least explain why it happened so i had to pay at the retail store. Worst, after the 1st agent went through my shopee account, he deleted my refund notification, it's like he didn't want me to get my refund. Idk whats happening but shoppe gotta hire some more reliable and trusted agents

Just like u go to open market on the street, then you see there's a bad bad bad landlord that is giving a bad service. It has the worst customer support ever. USELESS CUSTOMER SERVICE!

They did not deliver the goods and then denied a refund blaming the seller which was a lie. Stick to Lazada.

The online customer service Chat is poor. Slow. And Shoppee just can end the chat as they like. Especially when you are complaining.