Janelle W.

Hermo.my is an online platform where you get to choose from a wide variety of skincare/beauty products. They frequently give discounts on some big brands. Last time, they used to have free shipping if you ordered two items and above. Last I checked (few weeks ago), they'll only give free shipping for order of RM100 and above. Perhaps due to the MCO, delivery was slower than usual. Previously, delivery was very fast, items properly wrapped and packaged too. Overall, my experience with Hermo.my is good.

I've purchased quite a lot of things from Althea and so far my experience is very positive. There was once that the cover of a bb cushion that I received was broken. I sent an email together with the photo of the broken item to its customer service. Just within a day or so, they informed me that they would send a new one for me. The prompt customer service is really a plus. Since then, no broken items and also delivery was always very fast.

I placed order to buy something that cost me few hundred ringgit. First thing is that the seller is totally not responsive after I followed up with the shipping status, second is that after 2 weeks or so, i requested to cancel the order, only then the seller responded to my chat saying that they would not cancel my order because already in process. The extended Shopee guarantee also expired and the seller still did not ship out my order by the date that Shopee system would 'automatically' cancel my order. Of course, there's no automatic cancel at all. I contacted Shopee team and the lady told me I have to wait for another 10 days, and she said by then if the item still not being shipped out, then the system will 'automatically cancel' my order. What a joke. The system never automatically cancel your order, and if the seller refuses to accept your cancellation request, time to say goodbye to your money. To be honest, it's better to go with Lazada when it comes to issue like this, they have better policy to protect buyers. Shopee? *thumbs-down*