V W.

Shopee is the worst when trying to return an item that the seller wrongly advertised. The seller stated it was 100% cotton and it clearly showed the label stating 90% polyester and 10% spandex. Wrote to seller who asked me to write to shopee. I did and gave all evidence along with it being the wrong size. After shopee agreed that I had made my case and could return it, I waited for shopee to update the status so I could return it but they never did and it continued stating it was under review. As such I could not get the label to return it. After four phone calls and many emails, they still every time insisted it would be dealt with. I even spoke to their supervisor who promised but didn't deliver. And today I received another email stating that I had did that I had Changed My Mind about the product and to contact the seller. Shopee is incompetent and does not value its customers from the way I've been treated. I have always had great experience returning items with Lazada and they take responsibility when their sellers lie about their products. I'm afraid to ever order anything rude from Shopee and I've spent a lot of money on this site. They will lose me as a customer if they don't settle this. Lazada even calls me when there's an issue with their product and offers compensation. Shopee just gets me to do more and more things and still it is not settled. A nightmare. Such lack of care for their customer.