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How would you rate Cider?
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Alabama
1 review
0 helpful votes
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Scammers
October 2, 2024

I can only give a one star because Zero…
I can only give a one star because Zero stars are not an option. I have Three Orders all the way back to July. They will send you all kinds of emails saying you gave them the wrong address and merchandise has been returned to them or telling you to contact the carrier to see where your package is on and on …
I'm telling you as an Attorney that this Company is a SCAM! Do not order from them. I have yet to receive any compensation for my order from July. Save yourself time, energy and frustration this company is a SCAM. They will even use the email ciders but that is ALL a lie.
Sybil Howell
Birmingham, Al

Date of experience: October 2, 2024
Jenny C. Cider Rep
5 months ago

Hi Sybil! We deeply regret any inconvenience caused by the wrong address in receiving your order. To discuss it further and provide more resolution, please reach out to our customer service team via Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com

Texas
1 review
1 helpful vote
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This company changed my expedited shipping to standard against my knowing. I'm leaving the country soon. They refused to cancel the order or refund me, even after I provided screenshots that the order had not yet shipped, and the payment was still pending. There's only an email to reach reps at, and they are no help at all. The reps also won't connect you to a supervisor. The delivery company they use does not respond to tickets, takes forever to deliver, and barely provides updates on tracking. Be very cautious with this company.

Date of experience: April 1, 2024
Jenny C. Cider Rep
over a year old

Hi Chey! We deeply regret any inconvenience caused by the delay in receiving your order. We understand the frustration that arises when expectations regarding timely delivery are not fulfilled, particularly during peak seasons. For orders that was shipped, we can't change or cancel it anymore but to provide you with the latest update on your order and more options for your expedited shipping, please reach out to our customer service team via Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com

Kentucky
1 review
2 helpful votes
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Think about it
September 8, 2023

Your ordering from a foreign country, yes they say they do returns. However, if your daughter has a dance in 8 days,then what. The same measurements exactly and one is completely different then this place. But this dress was like 2 bigger sizes then she needed.

Date of experience: September 8, 2023
Jenny C. Cider Rep
over a year old

Hi TIm! We are always looking to improve our sizing to fit the standards per country. We also suggest to check the product measurements on our size guide on the product's page. As the design and material used varies per product, size might also change. Please don't hesitate to reach out to us through our social media pages on Facebook and Instagram (@shopcider /@cidergang) or through our email address: customer-feedback@shopcider.com if you have further questions.
For returns, here's our return policy page for instructions

South Carolina
1 review
0 helpful votes
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My favorite online shop!
October 12, 2023

I love all of the items I've bought from Cider. The quality of the materials is long lasting and always look amazing for any vibe. If I could I would make my closet solely from Cider. I'm so glad this business is getting the credit it deserves for their hard work and creativity.

Date of experience: September 22, 2023
Jenny C. Cider Rep
over a year old

OMGG! You look great! We're super glad you loved your CIDER order!

California
1 review
8 helpful votes
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I have ordered from Cider for a total of 3 times now- the first order was never shipped out so after a week I canceled. Second order went ok. Placed my third order last weekend and paid extra for express shipping to get it here for this weekend. Kept tracking it, and then this morning it said it was 'returned to sender' before ever leaving China. Customer service offered to refund me so I can place a new order! NOPE! Never!

Date of experience: July 18, 2023
Jenny C. Cider Rep
over a year old

Hey Tara! We understand your frustration and disappointment with your experience ordering from Cider. This is not the level of service we aim to provide :( It is possible that the courier faced unforeseen circumstances we cannot control and was unable to deliver the package due to address issues, bad weather or other logistics issues. It's entirely understandable that you would be hesitant to place another order but we are always happy to help you with your order concerns in the future. Feel free to contact us anytime on Facebook, Instagram (@shopcider) or by email at customer-feedback@shopcider.com and we will reply ASAP

New York
1 review
1 helpful vote
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My order just never arrived and after talking to customer service they said I would have to search for my local shipping company contact info and figure it out with them after they resent my order. I waited 4 weeks for a 1 week order, missing my friend's birthday (the person who was supposed to receive it) :( They offered no discount or help.

Date of experience: June 8, 2024
Jenny C. Cider Rep
11 months ago

Hi Ellen! We're terribly sorry to hear about the experience you had with your recent order. We'd like to reach out to you to sort this out, kindly send us a message on any of our social media pages so we can help you with this. To help you with your order issue, please don't hesitate to send us a DM on IG/FB at@shopcider/@cidergang or email us at customer-feedback@shopcider.com ✉️

Australia
1 review
1 helpful vote
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Just before Taylor swift (I'm talking minutes before) I moved my strap the slightest inch forward. At the tiniest move I definitely wasn't expecting it to fully pop and for the strap to break. Obviously this happened last minute so I had no other option to pin it with two pins from the hotel lobby. Those pins making any movement I did difficult as I worried that they would open. Anyway I technically spent my whole night fixing my dress. Please got stronger fabric! The dress itself was beautiful but just not strong at all. I'll repeat one more time that I only adjusted the strap half an inch and that was enough for the poorly made fabric to break.

Date of experience: February 17, 2024
Jenny C. Cider Rep
over a year old

Hey Maya, we want to express our sincere apologies for the disappointing experience you had with us regarding the faulty item you've received :(. Our team puts a lot of effort into carefully inspecting all items, but there might have been a few that didn't meet our standards. To help you with your item issue, please don't hesitate to send us a DM on IG/FB at@shopcider/@cidergang or email us at customer-feedback@shopcider.com ✉️ and provide a picture of the faulty item.

Maryland
1 review
1 helpful vote
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Awesome Customer Service
January 24, 2023

Believe it or not, it's not only the fabulous clothes on Cider that make me want to go back; it's the awesome customer service as well. There will be times where issues with clothes come up, that's inevitable but I know I'm okay because their customer service is there 24/7 to take care of me; answering within minutes and solving my issues "expert-ly". Definitely buying something again!

Date of experience: January 24, 2023
Jenny C. Cider Rep
over a year old

Aw, thank you so much for the great the review! We appreciate it so much!

Illinois
1 review
0 helpful votes
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In love…
December 2, 2022

I ordered a few items from cider and let me start by saying that the quality is amazing. You get exactly what you expect and the best part is, it actually fits you… unlike other online stores. I only shop here now! (:

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

So so happy to hear this! Thank you so much for your feedback!

Colorado
1 review
0 helpful votes
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Every dress I've ordered from Cider Curve has been incredible in sizing and in quality. The only qualm I have is that the balconette bust dresses could be more shaped for support. Nothing a great strapless, push-up can't fix. Otherwise, I absolutely love all of my purchases!

Date of experience: December 4, 2022
Jenny C. Cider Rep
over a year old

Great feedback! Taking note of this!

North Carolina
1 review
0 helpful votes
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Quality clothing for a good price
October 31, 2022

I am a first time purchaser and was pretty skeptical of this brand but I love the clothes that came to my door. They're comfortable and feel good quality. Cider also offers clothes that fit more niche trends not available in other brands.

Date of experience: October 31, 2022
Jenny C. Cider Rep
over a year old

Wonderful feedback! Thank you so much and we hope we see you again real soon!

California
1 review
0 helpful votes
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Quality and Value
November 4, 2022

It's indeed rare to find good quality at affordable prices, and Cider has managed to provide both with their line of products. I have ordered clothing from them multiple times because they off unique styles that actually look better in person than on their advertisements. I will continue my love affair with them and I hope that you give them a try as well.

Date of experience: November 4, 2022
Jenny C. Cider Rep
over a year old

Agh! SO sweet, thank you so much! We really appreciate your support!

Massachusetts
1 review
0 helpful votes
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Everything I ordered shipped quickly and arrived fast too! All their sizes are true to what the site says and they have a huge selection. It's always good to know you're getting exactly what you expect;

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

Thanks so much Kelly! Can't wait to see what you get next!

New York
1 review
0 helpful votes
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Increasingly becoming the only place I shop.
December 5, 2022

No other store offers the kind of variety that Cider does. And I'm fairly certain I own 60-80% of its pantsuits at this point. For the design caliber, speed of delivery and price point, no other app — or brick-and-mortar store — holds a candle. I'm so grateful to have found Cider and have to stop myself from ordering all of the time. The only thing to keep in mind is the strength of your washing machine. I recently had one Cider shirt fray after its first wash. This doesn't often happen, but be sure to err on the side of caution and wash on the delicate cycle.

Date of experience: December 4, 2022
Jenny C. Cider Rep
over a year old

You are the sweetest, OMG! We truly appreciate all of your support and we can't wait to see you grow with us! We also have the care instructions on our website for future reference!

GB
1 review
0 helpful votes
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Quirky & Quality
December 13, 2022

They have items that I never see anywhere else and cater to my unique fashion tastes perfectly. The quality and fit is always good. I love how real people can review products and they recommend sizing and fit based in your measurements.

Tips:
Make sure vou put your accurate body measurements in to get good size recommendations.
Read reviews on each product by previous shoppers.

Date of experience: December 1, 2022
Maryland
1 review
0 helpful votes
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Great quality for an affordable price!
December 7, 2022

I shop with cider all the time! I can't be sure about the straight size section, but they have fantastic plus size options that look and feel very high quality. I do wish some of the straight size options came with more accessible sizing, but their selection is good nonetheless!

Date of experience: December 6, 2022
Jenny C. Cider Rep
over a year old

We hear ya! Don't worry, we're continuously adding more fits to our Curve & Plus line!

GB
1 review
1 helpful vote
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Over the moon
December 2, 2022

I spotted Cider online, l saw beautiful dress l decided must be mine and l give a try. Honestly can't be happier with the quality of the dress.Soon after that l give a Cider change again and decided to update my wardrobe with some warm clothes and l was over the moon. Pleased with delivery bags as well as they are strong and cute stickers which l give to my daughter. Can't wait to search for new clothes again and must say it's really unique style Cider offer. If you want to be different and create your own style this is place for you. Thank you Cider!

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

Such great choices! Can't wait to help ya update your wardrobe for the next seasons, bestie!

California
1 review
0 helpful votes
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5
December 2, 2022

OMGosh I love Cider! I was a little bit skeptical about their products but glad I was wrong. The clothes are so cute, good quality, and affordable. Also, it was a fast delivery. They already shipped out my items a few days after I placed my order. I will definitely order some in the near future.

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

So glad we met your expectations! We have tons of new drops coming soon, please do check them out!

GB
1 review
0 helpful votes
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Loving it at Cider
December 2, 2022

I just really love the range of different clothes, I ordered for the first time from there and everything was just as I expected, the right size and good quality. I can't wait to do some more shopping

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

Great feedback! Thanks so much for your support!

Pennsylvania
1 review
0 helpful votes
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Exceptional Help
December 21, 2022

I love shopping on the Cider app. Customer service is always top notch. My last order I bought my normal size but realized that the measurements for the garment I purchased weren't my normal measurements for that size I typically buy from Cider. However, I noticed after it was already shipped and I bought it with a credit. I messaged Cider and asked if there was anyway I could return if I don't open the package being as though store policy is final sale for store credit. The customer service representative was very helpful in telling me how that could be worked out, going the extra mile to talk to her superiors to help resolve the issue. Grateful. Love shopping with Cider and will continue.

Date of experience: December 20, 2022
Jenny C. Cider Rep
over a year old

Awww! Thanks so much for your wonderful feedback bestie. Appreciate it! <333

Overview

Cider has a rating of 2.8 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cider most frequently mention and customer service. Cider ranks 145th among Women's Clothing sites.

service
47
value
50
shipping
54
returns
41
quality
48
+15