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This company changed my expedited shipping to standard against my knowing. I'm leaving the country soon. They refused to cancel the order or refund me, even after I provided screenshots that the order had not yet shipped, and the payment was still pending. There's only an email to reach reps at, and they are no help at all. The reps also won't connect you to a supervisor. The delivery company they use does not respond to tickets, takes forever to deliver, and barely provides updates on tracking. Be very cautious with this company.
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I had placed an order during their sale (which was advertised on their website and on many social...
Hi Chey! We deeply regret any inconvenience caused by the delay in receiving your order. We understand the frustration that arises when expectations regarding timely delivery are not fulfilled, particularly during peak seasons. For orders that was shipped, we can't change or cancel it anymore but to provide you with the latest update on your order and more options for your expedited shipping, please reach out to our customer service team via Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com