I just really love the range of different clothes, I ordered for the first time from there and everything was just as I expected, the right size and good quality. I can't wait to do some more shopping
I love shopping on the Cider app. Customer service is always top notch. My last order I bought my normal size but realized that the measurements for the garment I purchased weren't my normal measurements for that size I typically buy from Cider. However, I noticed after it was already shipped and I bought it with a credit. I messaged Cider and asked if there was anyway I could return if I don't open the package being as though store policy is final sale for store credit. The customer service representative was very helpful in telling me how that could be worked out, going the extra mile to talk to her superiors to help resolve the issue. Grateful. Love shopping with Cider and will continue.
Awww! Thanks so much for your wonderful feedback bestie. Appreciate it! <333
I discovered this online shop though instagram and I decided to check out their brand since they have quite a lot of trendy pieces!
I've read that they are a drop shipping company, not 100% on that but it seems true because people have found similar items on aliexpress (only certain ones though, they DO have many UNIQUE pieces ive never seen before)
WEBSITE: Quite cute/aesthetic and easy to navigate. Sizing is easy to check as they have a chart with cm and inch measurements available right on the same page. An interesting thing that I noted from Cider is that they have shipping dates for each of their sizes.
ITEMS:
- Single Belt Tank Top - Black / S
- Spray on Smiley Face Jeans - Beige / S
- Don't Look At Me Sweater Vest - Blue / S
SHIPPING: I'm international shipping so I paid $7.99 but if you are in the US shipping is free if you spend $59+
Thank you so much for your feedback! If you haven't already, we have tons and tons of new updates and items!
The brand is very reliable, kept contact during the shipping experience and updated me on my basket which was helpful throughout the experience, very good and reliable brand with high quality clothing and accessories.
Happy to help you, always! Thank you so much for the love!
I love your stuff but I had a problem with one of the sweaters I bought. I bought a medium and it was too big so I ordered a xtra small and when it came it was the same size as the medium way too big. I have order 3 more things and I am hoping the sizing is better. What should I do wit the too big stuff.
Hiya! You may submit a return request for the item/s that did not fit here, https://support.shopcider.com/hc/en-us/articles/4403572261011-How-can-I-return-item-s-
I had placed an order during their sale (which was advertised on their website and on many social media platforms). They cancelled my order recently citing that they made an error in prices on their part.
Dishonest company, very poor customer service. They should adhere to their advertised online prices.
Hi there! We're very sorry for that. Order might have been canceled due to technical issues with the pricing on our website/app. To discuss it further and provide more resolution, you may reach us over our social media platforms, Facebook or Instagram@shopcider/@cidergang or email customer-feedback@shopcider.com
I found some really cute clothing on Cider. I picked out some dresses and clicked size XL. I am a size 14. Then I thought I'd just check the size comparison chart just in case. The XL (which is the biggest size they have in all these dresses) is equal to a USA size 10. Cider you are calling size 10 women extra large? Really disappointed. No wonder everyone has eating disorders
We're so sorry for the experience you had with our sizing, and we appreciate your feedback. Our goal is to provide clothing that makes everyone feel comfortable and confident. We understand your concerns and apologize for any frustration this may have caused.
If you have any further questions or need assistance, please don't hesitate to reach out to us through our social media pages on Facebook and Instagram (@shopcider /@cidergang) or through our email address: customer-feedback@shopcider.com. We value your input and are committed to improving our sizing options to better serve our customers. Thank you for bringing this to our attention.
Go on social media and slam this place to the ground if you can. Terrible customer service experiences and awful models that choose On Trac delivery to give you excuses and crappy coupons for your 'inconveniences'
Hi Alexandra! We apologize for the inconvenience caused by the delay in receiving your order and for your experience with our customer service. We understand how frustrating it can be when expectations are not met, especially when it comes to timely delivery. Peak seasons can indeed put additional strain on our order fulfillment and shipping processes. The increased volume of orders during these periods can sometimes lead to delays in processing and shipment as well. Our customer service team would love to check the current status of your order, kindly please send us a message on Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com
I recently ordered a pair of pants from Cider. The pants were not only ill fitting ( way too big) but they are poorly made and the fabric feels like thick nylon, hot and uncomfortable to wear. The return policy is free shipping and returns within 14 days. The company refuses to allow me to print out a return label and instead of crediting my Visa card as I requested, they gave me a store credit. I'm not shopping at Cider again so I don't want or need the store credit. They refuse to honor the free shipping and want me to pay for the return, that's fraudulent behavior. Buyer beware!
We apologize for your experience and are taking note of this feedback. Please note that we do offer free returns to most locations and are constantly working on offering friendlier options for the rest. For store credit issuance, may we confirm if this was done through our return channel or was this manually provided by our customer service team? We hope to hear from you soon via IG/FB (@shopcider/@cidergang) or via email at customer-feedback@shopcider.com
Contacted support five times about a lost package, received NO help. Wasted $$$, wasted time. Have ordered from them before and liked the clothes, but when it mattered, this cost me money for clothes I never got.
Hi, Gabrielle! We're really sorry about this. Please send us a direct message on our socials (cidergang/ shopcider), so we could check your order concern right away. We'd be happy to assist and sort this out for you <3
This company sent me clothing with rips in it and then refused to properly refund me for it. I would never buy anything from them again. I'd give 0 stars if I could.
Hi Kayla! We're so sorry for the experience you received from us :( Quality control is something we're actively working on. Please send us a message or email and send the picture of your faulty item. For us to further assist you with your refund concern, please send us a DM with your order details on IG/FB at@shopcider/@cidergang or email us at: customer-feedback@shopcider.com ✉️
Everything is great, until you need to return something. They are giving me a run around to return few item, and do not return my money. Please be aware of that if you buy from them. I packed everything correctly and I return the next day that I received. Really this is a big scam.
Hello Suzana! Please take note that return parcels take 10-20 business days to reach our address depending on the situation of the courier.
I have still not received my package and spent almost $100. The estimated delivery date just updates everyday but as far as I can see there has been no movement for days when it is supposed to be in my city at some warehouse. I don't expect to receive my package at this point. They use Ontrac and its terrible, I wouldn't order from anywhere that uses them for delivery.
We're so sorry to hear that. May we confirm if you were able to get in touch with your courier regarding this issue? If not, we highly suggest that you do. We'd also love to check this on our end, kindly send us a message on IG or FB (@shopcider/@cidergang) or via email at hi@shopcider.com. We hope to hear from you soon!
Certainly won't be ordering from here again never received my order. They said the company I work for has moved but it hasn't so they obviously never tried to deliver it so don't buy anything from.
Hi Katie! We apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when expectations are not met, especially when it comes to timely delivery. Peak seasons can indeed put additional strain on our order fulfillment and shipping processes. The increased volume of orders during these periods can sometimes lead to delays in processing and shipment as well. Our customer service team would love to check the current status of your order, kindly please send us a message on Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com
Merchandise not received when listed as delivered. Company is extremely difficult to communicate customer's concerns. Responses to concerns appear to be computer generated with no regard for customer service. I was a first time buyer with a very negative experience and no merchandise for $149.60.
Hello Karen! Please send us a message on shopcider/cidergang at IG or FB with your order details and we'll check this out for you!
Unbelievable, of bad quality, and awful return policy. What is the reason to do business with you If I have AMAZON! Any item at any time delivery/return cost zero. And no problem at all.
I wish you were out of the market.
Hi Natasha! We're very sorry for the experience you had with our return policy :( Please send us a message on shopcider/cidergang at IG or FB with your order details, or send us an email at this email address: hi@shopcider.com. We'll check this out for you and assist you with the return process
I ordered some items last month and they never arrived.
After calling the delivery company who claims I wasn't home at 13:30 (I work remote, so I'm always home during business hours), I mailed Cider, who also claimed I wasn't home and that the delivery guy must've given it to one of my neighbours. I would be fine with that, if he would've left a note in my mailbox saying which neighbour, as I live in a city center.
Anyway, I checked with the people who live around me and no one has received anything. You'd think "well maybe they kept it", they never did before (as most of them are men) so why would they want them now?
After two weeks of mailing back and forward, still no answers on where the order is or what might happen to fix the problem.
Mistakes happen, I'm cool with that. But figure out on how to fix them too.
They're a new business, so errors might accure, but then also be flexible with the refunds. I don't even want my money back, I just really want the clothes I ordered.
Hi Sarah! Apologies for the experience you received :( Please send us a message on shopcider/cidergang at IG or FB with your order details and we'll check this out for you <3
I ordered over £100 worth of stuff in May (over a month again) and most of the stuff that came wasn't good quality compared to the photos on the website. So I submitted a return as standard. The items came in 2 packages so I needed to get 2 return labels but they only sent me one (for yodel) so I thought I would go post office and send them back myself (paid for by myself with Royal Mail) and by my mistake I forgot to get a tracking number and now all of a sudden my order is missing and they don't have my return even though I have proof of the return by a receipt. The customer service is shocking and all they kept saying is we need a tracking number when I don't have one it was standard Royal Mail postage. I have to pay £93 for items I don't own or have anymore. I am out of pockage for the postage and now have to pay for items I don't even own and have sent back! Avoid at all costs they are rubbish company. My first and last order with cider!
Hello Demie B.! We do apologize for the experience you had with processing your returns and for getting a refund and with the experience with our customer service. Please send us a message on shopcider/cidergang at IG or FB with your order details, or send us an email at this email address: hi@shopcider.com and we will help you with that ☺️
The main app is really easy to navigate and with the customiable style preferences the recommended clothes match your style making it easier to find clothes you like. The clothes I have order have also have had high quality cloth and have even come with free extras like a tape measure and stickers.
The shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is late
Hi Kim! We deeply regret any inconvenience caused by the delay casused by the peak season in receiving your order. We acknowledge the frustration that arises when expectations regarding timely delivery are not met. Our team would love to help check the status of your order, kindly please send us a message on Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com
Overview
Cider has a rating of 2.8 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cider most frequently mention and customer service. Cider ranks 145th among Women's Clothing sites.
At Cider, nothing makes us happier than bringing you everyday statement pieces that make YOU feel like the main character. Inspired by real people, real moments, and real moods, each Cider piece is intentionally curated with specific references, occasions and aesthetics in mind, ensuring that every colorful sweater to retro mini dress inspires you as much as you inspire us.We are an open book of a million different stories, here to help you celebrate yourself and tell yours. All styles and aesthetics welcome.
Here at Cider, we celebrate smart-fashion, meaning we only produce what we know our customers want. We developed the ability to adjust our production in real-time. By looking at direct feedback and data from our community, we’re able to only produce what we know will sell. That way, we don’t have to raise our prices to cover for the losses of unsold stock. It also means we don’t have to sacrifice on quality to save costs because we already saved those costs elsewhere.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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