Cider

Just absolutely amazing clothing. Super stylish, super cute and super comfortable. And doesn't break the bank. Will absolutely buy more!

The clothes always fits. The feel of them is super comfortable. The right dresses hug in the right places.

Ordered a few times, each time has been good quality and decent prices. Only complaint is that sizing isn't very consistent.

Ive bought 3 dresses for my daughter on cider and they all have been a big hit. Great prices, fast shipping

Placed an order in November. Didn't arrive. I contacted Cider who claim there was a delay. I waited patiently. Contacted them again. They told me to chase Evri although that's the sellers responsibility. Tried again no reply. Tried again as an angry customer and 'Rebecca' replied. Will not refund although they have no grounds to not refund! I paid for an item that never arrived. Shipping label correct, no negligence on my part, apparently item is on its way back to Hong Kong! Offering 10% discount or credit vouchers! Currently in a dispute with Cider who being based outside UK know there is little I can do. I think they make it purposely difficult in the hopes you will give up. As a person with severe anxiety they are definitely affecting my mental health. Don't use!

AFTER YOUR REPLY:

I emailed again 8/01/23 still no response! What is your correct email cider? The full email. I don't use social media.

FURTHER CONTACT WITH CIDER:

They now claim I wasn't home when delivery was attempted, lies. I am housebound due to agoraphobia and have CCTV to prove no attempt was made! Maybe my package was one dumped by Evri in Chatham
Have mentioned this but they are choosing to ignore. Claim it costs them to return and hope I can sympathize with them! A joke. Still no refund. Utter a***holes

Date of experience: 08 January 2023

Edit
Reply from Cider

2 days ago
Hi Sarah! We're terribly sorry to hear about the experience you had in regards with receiving your order and resolution provided. We'd like to reach out to you to sort this out, kindly send us a message on any of our social media pages so we can help you with this We look forward to hearing from you! Please send us a message over at cidergang / shopcider or send email to *******@shopcider. We'll sort this out asap.
Now not communicating

Cute clothes. Stylish and good quality! Gr3at return policy as well. Me and my daughters loved the clothes

Cider has so much cute stuff! I love all the variety and how colorful everything is. Sizes are accurate and the stuff is well-made.

I never got my package! After writing 100 mails still didn't get anything! Neverrrr again! Already 5 months left

I rarely write reviews, but in this situation I felt compelled:

When I first came across Cider, I fell in love! Their products are adorable, their prices are reasonable, and their packaging is eco-friendly. This was my new favorite store, and I let their business know! I was excited.

However…

Unaware of their very short 2-week refund turnaround, I went to return some items just shortly after their deadline. They told me I was too late for a refund and that they would not be accepting my returns. When I asked for an exception (as I'm a loyal customer, I've already spent hundreds of dollars at their business, and I thought I had the typical 30-day return) they refused. Although frustrating, they did compensate me with a modest store credit. This at least sustained my interest.

I used the store credit to make another purchase. I loved every product delivered! I just needed to exchange two items for the correct sizes.

When I contacted them again, they told me they were not yet set up for exchanges. When I asked if I could return and repurchase the EXACT same items in the correct size for the same price, they refused. They told me they did not accept "store credit" refunds. If I wanted to get the correct sizes, I would need to order again and pay the full price.

I pushed back and asked if they could make an exception, letting them know again I was a loyal customer, that their store credit was a gift to me, and that I was simply EXCHANGING two items for the correct sizes. They still refused, letting me know I should have spent better time considering sizes prior to purchasing.

I let them know it was irrational to lose a customer over a $25 credit/policy. They still dismissed me, telling me (as this back and forth conversation took a day) that I was now out of time to refund any items at all.

This was infuriating. I asked to speak with a supervisor and they did not connect me. I told them I would be taking my business elsewhere and they were fine with it.

I would not recommend this store. Although they sport a trendy style, their customer care, support and satisfaction are not priority. Unfortunately, Cider values strict policies over patronage.

I will be seeking out competitors who better understand the modern online business world. Cider is not worth the time, effort, or hassle. Look elsewhere…

Necesitaba consultar con servicio al cliente, me atendieron por WhatsApp, contestaron y resolvieron de manera amable y rápida.