Shopbop

So I was calling customer service regarding to my returned order status, considering the returned package was already received by their warehouse two days ago. So the agent I spoke with called herself Alvara (not sure if she provide me her true name) was very combative and abrasive. Not only was she not being helpful but she was arguing with me the whole time, she insulted me, she almost attack me instead of helping me as a customer, rather than help me to solve the problem... Last word, don't use their prepaid shipping label for return as it will takes years to be delivered!

Been a Shopbop member for years now. Used to like it a lot but the new policy now is ridiculous. They give you a small window to return (they have to receive your return items 15 days from the day your package is delivered to you-- so really you have about week to return, transit might take 7 days). And then it takes 7-10 business days for them to process refund. Other companies provide a much more reasonable return window and also process refund faster. People buy things online because it's convenient, and Shopbop's current/updated policy is making it pretty inconvenient now

Excellent! I have been shopping with Shopbop for 3 years and I have never had a problem. I ordered a pair of shoes marked "final sale" and the shoes did not fit me, shoes were running extremely small. Shopbop did not hesitate to suggest I should return the final sale shoes, I did and was fully refunded. Amazing customer services. I often buy designer stuff and I have never received any of the items in less than perfect condition.
Very happy with Shopbop!

I tried to shop a new True Religion shorts from this website. They show you the measurements of the cloth on the online shopping page. But, when I received the order, I found that the measurements are nowhere close to the ones shown on the site. Firstly, they keep us waiting for a long time to receive the order and secondly, they send us such improper orders so irresponsibly. I have never had such a bad experience with any of the online shopping sites before. In fact, now I have really become a great fan of the other fashion shopping site called the fsession.com. I have shopped so many times from them and they have been consistently making me happy with the way they treat their customers.

I ordered 2 items but they sent to me wrong order! I sent email to them to inform and were "requested" to have the incorrect items back... They did not mention anything about status of my order at all! All they could do was to "ask" for their wrong package back! I rang their customer service and one of the rudest ladies on earth attended to me. She was bossy and rude. In the end she cancelled my order without me knowing and make a refund to me instead! Terrible

I ordered a Jacquard Organza Dress, on your website. I was attracted not only by the prices but also by the promotions they run. The shipment arrived on time, so I have no problem with that. The dress is very beautiful and of great quality, since I wore it I was delighted with my dress. A pleasant experience without a doubt.

I purchased a purse for my daughter's birthday. Wanted to be sure she received on time so I had it shipped directly to her. I paid for it to be gift boxed and 2 days after it was delivered I received an email from them that they could not gift box because they didn't have a box to fit it, and they advised they would credit my cc for the fee I paid for the gift box. I replied to the email questioning why they didn't inform me before it shipped. They never replied. Very unhappy that my daughter's birthday present arrived unwrapped. I will not do business with them again!

Superb selection of diff brands. On one shipment, I ordered a Marc By Marc Jacobs item and it was perfectly packaged and I received it in less than 3 days. However, they're shipping options are tricky. For Canadian customers, I highly recommend the Postal delivery option... it's not as fast as the Express delivery
With Shopbop Global option nor the Express delivery option, but there's a lesser chance your parcel will get wacked by import/brokerage fees with the Postal delivery option. I've erred by choosing the Express delivery option and was wacked hard! On a seperate order of another Marc by Marc Jacobs item, I chose the Postal delivery option and got absolutely zero import/brokerage fees... score! :)

Worst experience ever. I m definitely going to share it. Got the purchase of the Agolde jeans for my wife in February 2022 and after a month and 3-4 wearings the skin on jeans got burst. We ve called to Shopbop and shared the photos of the crack. We are aware that normally the companies give up to 6 months as guarantee on clothes and 1 as guarantee for shoes. So we expected to get a service or return the item as guaranteed one. The item was not even washed at all and after one month it is not usable anymore. What we ve got as solution from Shopbop is nothing (no return as time passed and no guarantee at all). I ll check for sure if it possible to sell the clothes with no guarantee at all from the legal point of view. I m living in Europe and it s hard even imagine such an attitude to the customer.