Ekaterina S.

Worst experience ever. I m definitely going to share it. Got the purchase of the Agolde jeans for my wife in February 2022 and after a month and 3-4 wearings the skin on jeans got burst. We ve called to Shopbop and shared the photos of the crack. We are aware that normally the companies give up to 6 months as guarantee on clothes and 1 as guarantee for shoes. So we expected to get a service or return the item as guaranteed one. The item was not even washed at all and after one month it is not usable anymore. What we ve got as solution from Shopbop is nothing (no return as time passed and no guarantee at all). I ll check for sure if it possible to sell the clothes with no guarantee at all from the legal point of view. I m living in Europe and it s hard even imagine such an attitude to the customer.