ShopandShip

This company does a good job of what they market themselves to do. The only issue I had with them was customer service in case of a delay or for whatever reason you need to contact them. But I found out that you can get a fairly quick response and help if you contact their global aramex customer service email. I have had a few hiccups but I am giving 5 stars anyway because they always deliver! And under normal circumstances it's really fast!

EDIT: I had to remove 2 stars because the customer service is so bad

Kept my parcel a month, no response to emails, i got annoyed and ordered them to return to sender, they sent it an unknown address in usa to piss me off, thats what you call low life scumbag the owner is scrupulous and going jail soon as ive put a case against them

I moved countries and tried to update my shop and ship details. Customer support kept closing my tickets without doing anything, after a week they just cancelled my account apparently to stop me raising any new tickets. I can't create a new account because their system says my email is associated with an existing account.

I had a parcel which was supposed to be sent through shop&ship but they refused to send it due to some reason. Then till date i have been trying to contact them and get another agent to collect and send to me but unfortunately there is no one traceable and contact number does not pickup the phone. Very unprofessional attitude. I have been working with them since last 15years and now they seem to be very unresponsive. Every time there is new person who sends an email.

A bunch of incompetent people. The customer service is made of individuals that rather than solving the issues are going to fool and lie to you. They promise to open complaints and call you back. NEVER HAPPENED. I have placed multiple orders with them and none of the delivery went smooth. Unable to deliver to the correct location, unable to deliver on time. They are expensive and they app is not even working correctly. WILL NEVER EVER DEAL WITH THEM. 8 orders 12 issues, resulting in me calling them 2-3 times a day to follow up.

The worst shipping company I have ever experienced. Arrogant staff, trying to screw me every time I use their crappy services, very high charges with no consistency at all for sane shipment recurring over and over again. Last attempt to screw me this time: a pair of sunglasses with a weight of 80lbs (!), and they are requesting me to pay AED 1,366.00 as shipping charges! The real weight should not be more than 400g. I am still contesting the case, and I have submitted a complaint to Dubai Consumer Rights. Definitely I will not use this company anymore, and I strongly recommend not to use their services.

I subscribed for the FLEX membership plan and asked for a refund in the same day when I found out their US address is located in a state with sales tax.

Their FAQ page says, "If for some reason, you are not satisfied with our service, you are entitled to claim for a refund within the first 1 month of your FLEX membership."

I have submitted a request for a refund on 26/01/23 and they have closed my request on 01/02/23 with no response! I have submitted another request asking for the reason why they are not responding but it still open since 4 days ago.

They will keep your stuff if they so desire. Their customer service is non-existent. You have to chase them on social media and still you'll get automatic responses when it suits them. My shipment was supposed to be two boxes but it never arrived to my mailbox and when I chased them, they said they only found one box. The other has been lost in the limbo or more accurately is being used by someone over there. Bunch of thieves. Believe the reviews and don't use them especially for expensive orders. I lost nearly $190 worth of stuff, don't repeat my mistake.

Scam.
Please avoid.
They stole my product and never delivered. All they did was come up with drummed up Customs charges based on an over 500% overestimation of the value of my item.
Absolute frauds here, and they will confiscate your products if it's valuable and use it for themselves.
Please avoid. You were warned.
When you read their reviews on Trustpilot you'll see that literally none of their customers has anything good to say about them.
They CANNOT be trusted, and will NOT deliver your item, I made the gross mistake of transacting with them.
I have two shipments I sought to forward through them. I have lost money, and did not receive my product.
You should AVOID their parent company, Aramex, all subsidiaries like ShopandShip, and any and all of their affiliate companies.

My parcel had been stock with them since November 13,2022. When they receive my parcel, it was intact and in perfect condition but due to their poor handling, my items got squeeze and eventually damage. The stupid thing is they are asking me to pay in full as they clearly stated in our emails that they refuse to take any reponsibility towards their actions. It had been almost 50 days now and my parcelnis still with them and we justvkept going back and forth for nonsense conversation. THEY DO NOT LISTEN TO THEIR CUSTOMERS. Basically, what I think is that They are interested in my package and wants to have it for themselves. This Company is not worth a single trust. Pls. Do not take risk of entrusting them your SHIPMENT as they will either take interest in your product or just treat your parcel as garbage. Considering they are very expensive. A complete rift off.
Parcel number: *******590

I'm considered to be a customer with them since 1/10/2016, I see their service is great and only after from 6 - 24 hours the item added to my account, I used the service to buy things from USA through amazon.com and everything was great they have some disadvantages as they do not gather shipments in one package and their service fee is per half kilo sometimes your shipment weight do not exceed few grams and you still have to pay as half kilo, I think that is everything but they have something special they gave you an address in about 18 countries including Dubai in UAE I guess there is no service provide this country except them if you would like to shop from uae.souq.com.

The most pathetic company ARAMEX deserves NO stars at all. Weeks of calls to the useless customer service where I have to wait about half an hour for a representative to resolve my issue.

The reps at Aramex are well-trained to fool their customers and pretend that it is their operations department' that handles the tracking.

Once a rep comes on the line, like a repetitive parrot, will mention to you one of the following statements: 1. Please provide us the invoice as proof of purchase to help track the package or 2. I have forwarded the invoice to the operations department. Please allow two business days to get back to you with the updated status (a "huge LIE") or 3. Please let me check with the operations department regarding the status of the shipment... Can I place your call on hold? BEWARE! They will disconnect the call within 30 seconds while you are waiting to hear back from them.

Bunch of LIARS and time-wasters!

Imagine this. They got rid of my package saying they cannot ship it. I instructed them to ship it to another us address and these scammers never replied to any of my email. Literally zero emails were sent of basic questions like where is my package and this has been the case for more than a month now. I will include a photo. You guys if you are in the US and you got scammed by them please sue them. This needs to stop. Lost so much money and time.

Absolutely abysmal experience with Shop and Ship! Initially, their website presented a seemingly reasonable 80 dirham shipping cost. To my dismay, they demanded an unexpected 250 dirhams extra, citing a 'maximum package value' clause in the FAQ, which felt very deceptive. Two weeks passed with no word, until they asked for the initial 80 dirhams. To add insult to injury, they hit me with an inexplicable 500 dirhams tax, allegedly mentioned in a hidden corner of their FAQ. Despite enduring a month of confusing back-and-forth and paying all the arbitrary fees, my package was delivered to an unselected location. The lack of clear directions made finding it a nightmare. Moreover, the absence of an online payment system forced me to visit Aramex in person multiple times, further adding to the inconvenience. It felt as if they were holding my package hostage, with threats of destruction if I didn't comply. Please, avoid this service. It's a labyrinth of hidden costs and poor service, seemingly designed to cheat customers out of their money.