I ordered something from Uniqlo Japan on the 13th of April and it was delivered to their facility on the 15th of April but they took 4 days (19th April) to link the shipment to my account and this was done only after I submitted the shipment information in the "Claim Package" feature.

Now to my surprise, the shipment value was mentioned as 36,000 JPY whereas the actual amount of shipment was 16,930 JPY (more than 2x). I immediately opened a complaint by email where I clearly said I have the invoice and can also submit proof of payment and requested to amend the amount. Somehow on the 20th of April, the shipment value was confirmed by the Dubai team for 36,000 JPY with no invoice and no proof of purchase.

Later I got a reply saying I need to update the invoice in the "My Shipments" option on their website and when I went over there, I can't even find my shipment, I could see my other older shipments which were already delivered to me. So I replied to the same email saying I could not find the Japan shipment with the screenshot.

There was no response for a few days and later I got a reply saying that once the shipment is linked to my account, I only have 48 hours to update the invoice and they can't do anything about it. The shipment arrives in the destination country on the 28th and the amount is still wrong and I kept mailing them asking to amend the value. They still said they can't do anything about it and I refused to accept the delivery.

After speaking to so many agents, and attempting several requests again and again, one of the staff membered took my request seriously and updated the amount, today is the 6th of May and until now I haven't received my package and today they are saying they will "try" to deliver it.

I have been with shop and ship 4 almost 20 years now, i am considered one of the early client pioneers, I've got a 3 digits mail suite box!
During past years, The company went through ups and downs slight verges, however when they fall, the recovery is swift due to a powerful management and professional plannings, NOW >> since 2018 until present time, SHOP & SHIP is suffering a lot, unfortunately they share their pain unintentionally with customers, by DELAYING SHIPMENTS, STEALING PARCELS AT THEIR US OFFICE WITH THE KNOWLEDGE OF THE SUPERINTENDENT JORDANIAN GUY CALLED: (Najib) - at JFK! In addition, that office is used to send parcels and packages ruined badly when they opened by them for checkups!
The hopes was high when the new CEO: Bashar Obeid came in late 2017, however as i mentioned earlier, the things are deteriorating badly!
Conclusions to extract: THEY ARE STEALING CUSTOMERS SHIPMENTS AT THEIR OPERATION OFFICE IN (JFK) GUIDED BY THEIR LEADER (Najib!), and they deny any relation in a rude manner!
Even with proof of deliveries from USPS, they repudiate any official clues!
At SHOP & SHIP JFK, THE CHALLENGE TO OPPOSE ANY ONE WHO TRIES TO DISCUSS A DELAYED NOR A LOST OR STOLEN SHIPMENT!
They stole my shipment several times, the latest one was on 16th Dec 2020 with confirmed delivery by USPS tracking!
2nd >> i am urging present and upcoming customers to quit using their unreliable service, and avoid terrible customer service personnel like the guy in Jeddah called/ Fawaz amoudi and his weak boss Omar abdellati!
Opening a case with them does not do any good, the stuff in Jordan acknowledge retrieval and they keep it that way with NO solution what so ever!
They have a connections with local authorities to close any complains from a dissatisfying customer!
So, so long SHOP & SHIP for ever with NO sorrow!