NHLSHOP.com

I ordered a Johnathan Marchesschault 16''x 20'' singed photo in a black home jersey. Delivery was alright but when i opened it, it was a smaller 8''x 10 Johnathan Marchesschault signed picture in a white away jersey. A much smaller picture, wrong jersey and about 15$ less. Contacted customer service. Got an apology and was told that they'd send the right one and send me a label to return the wrong one. The new one came in and to no real surprise, it was the exact same picture as the first time. Tried customer service again. Got an apology and told they cant send me another picture, but refunded me my shipping fee. 2 weeks later i get an email with the label saying i can return the Johnathan Marchesschault 16''x 20'' singed photo in a black home jersey. I told them that i never received that one and got a different one instead, but haven't heard back. So far i have 2 pictures i didn't order, the original i have yet to see. Also i have chatted with them several times over phone, chat and email. Besides apologies and a "someone will look at it and get back to ya" I haven't heard anything helpful. All of this wouldn't have happend if someone in the warehouse put the right item in the right box, but they couldn't manage that twice. To say this is a multi billion dollar company its shocking how terrible NHL shop and its customer service is.

I am a huge Edmonton Oiler fan and travel a lot. Although I am not a techy, I know how to figure out with the use of programs such as VPN's etc., how to watch Oilers games anywhere in the world. But now that I have a condo in the US, I bought NHL.TV... because I thought its was fair and; ya... I'm financially OK: and because as NHL.TV says "watch all the regular season saves, hits and goals as your teams and and players fight for a chance for the Stanley Cup playoffs..." Well, that statement is false! You can't watch anything close to all your teams' games at all. As I have found out, NHL TV in the US and even Canada has a dizzying array of blackouts! So I didn't get to see the Oiler/Vegas game last night! After a couple of phone calls as to why, I was directed to both a Canadian and US NHL.TV website which have programs that actually tell you what you can and cannot watch. They clearly do not make anything close to all games available to you. To say the least I'm cancelling my subscription and will use my "alternate methods". Frankly with my bundled cable fees in Canada and US amounting to $400 I just don't feel guilt about not funnelling another couple of hundred $ Canadian to NHL.TV! Yep... Bettman management... screw the fan!

I ordered a Winnepeg mug. I got an Islanders(eeeewwwweeee) instead. Contacted customer service. They took care of my issue... I open up my box and another Islanders mug(blehhhhh)

I placed an order for a jersey on November 3rd for the game I am going to on December 10th. Boy was I wrong that 5 weeks would be long enough to receive my order in time. Terribly disappointing.

The item was "in stock" and was supposed to ship on November 12, and be delivered by November 21. I kept receiving emails that it had been delayed, and started getting nervous I was not going to receive my product in time for game day, which defeats the entire purpose of my order. I called their customer service the first time on November 22nd, and was promptly assured it would ship the next day. After receiving two more emails saying it was delayed, I called back the following week and the person I spoke to told me it wasn't shipping until December 4th. In my opinion, the first person I spoke to completely lied to me. I wanted to cancel my order and buy it from a credible company that will actually ship to me in reasonable time (should have ordered from Sportchek in the first place!) I was told I would not be able to cancel my order, but I insisted each email I received saying my order was delayed also said "If I chose not to wait I could cancel The order any time." After speaking with her manager, she agreed to allow me to cancel my order which had not even shipped yet after placing my order 3 weeks prior.

Will definitely never order from this business again, and I will be telling my experience to anyone thinking of ordering from them as well.

Ordered a Colorado Avalanche shirt for my sister as a birthday present. The item took quite a while to get here. When it finally arrived, my sister opened it and immediately noticed that the logo on the shirt was not correct. Upon looking at it myself, I noticed that it was a Washington Nationals logo... no, you didn't read that wrong and I did not mean Washington Capitals... it was the BASEBALL team's logo on a shirt with NHL-branded tags, and the sticker on the plastic bag that the shirt was in clearly said, "Colorado Avalanche" so, yeah... clearly there is NO quality control over at Fanatics if this just slipped by unnoticed.

Contacted customer service via chat on the website. Was asked if I wanted a replacement sent out... seriously?! Was told that they would waive the return fee... like they were doing me a favor or something lol. Was also told that I would need to fill out some paper to return with the incorrect item. Was never pointed in the right direction about where said paperwork could be downloaded and was never given any information about a return label. All the customer service rep said was that the replacement shirt would be sent out. You'd THINK that they would want to make it up to the customer by putting a little hustle in sending out the correct item, but nope... took 3 business days to ship out and just about as long to get here as the first shipment.

When the CORRECT item finally arrived, there was NO return label in the package with the shirt, no paper to fill out, nothing. Had to call customer service, explain the whole issue to yet another person just to FINALLY get a return label sent to me via email. Am so glad to be done with this experience. Will never order from them again. The NHL should be ashamed that this company (Fanatics) is doing such crappy business in their name. This is inexcusable from an official supplier of NHL merchandise.

To top it all off, the shirt is definitely NOT worth the $50 price tag that I paid. The quality definitely isn't that great, in my opinion. About the only positive thing here is that I finally got the correct item.

I ordered a sweater in mid-October. Item not shipped, no response from customer service, no refund given.

Tried to buy T-shirts that never arrived. Called on after-sales but did not seem to care or no process in place to sort issues? That's about it

Terrible service, did not ship my products. Took way too long to get in touch with customer service. Ridiculous.

WORST SERVICE EVER! First, i ordered three items. The third wasn't available, so they sent the other two anyways and informed me that they wanted to be the best service in the world, so they would put 10$ on my nhl-shop account. I don't have an account since i checked out as a quest. Second i live in switzerland and ordered the stuff over here which costs 24$ for shipping. So i was pissed and wrote them that i wont a free shipping option since they shipped the first two items without waiting and asking me if i wanted to include anything else. Ordering something more would AGAIN cost 24$. So i wrote them this problem and they sent me a message back they would take care of this request the next 2-3 days. Never heard back from them.
NOW THE WORST PART: i got the box with the stuff and the postal service made me pay 50$ for customs clearance. The problem was, that the people at the nhl store wrote the wrong total on the customs decleration on the box. So i ordered items for about 40$. They wrote that value on the declaration, but also a quantity of 8 next to it, which added up to over 300$, which was the reason i had to pay 50$... I was so pissed and wrote again an email (i never called because that would cost me again so much money!) that i wanted back this money immediately because it is their mistake. I wrote them 5 days ago and guess what... i haven't heard back from them... NEVER ORDER ANYTHING WITH THIS COMPANY!

I ordered my product on December 9th 2019 and when I ordered it it stated that it should be sent out to me December 13th on or before hasn't shipped yet and it's December 15th and now they're telling me that because of the product I ordered was a special product and the demand is higher due to Christmas it's slightly delayed I had one time tell me that I can refund my money but it won't be on my card 7 to 10 business days then a manager I talked to told me it would be shipped later that day on the 13th never shipped I rate this website as garbage and don't recommend anyone to purchase from this site I get all misleading information now I won't get my product I ordered by Christmas what you promised me. GREAT Customer service haha...

WORST PLACE EVER! DO NOT PURCHASE ANYTHING FROM THERE! I bought a jersey for my boyfriend but it was the wrong size. They do not accept exchanges so I returned it and ordered a new one. Well, BIG SURPRISE to me that I get an email saying that they DONATED THE JERSEY TO CHARITY! Wtf?! They did not send it bk like a normal company when they are still making me pay for it, but donated it. Also, they said that I got a customized jersey when I didn't it was a Tarasenko jersey. They also said it was damaged, which is wasn't. They said it didn't fall w/in their policy of being unworn and with tags still on, which was also untrue. I am PISSED. This is seriously illegal. It is a scam. STAY AWAY. Also don't assume that you can return something like at a normal place.

Sheila was a great help and took care of getting me a replacement picture quickly. I wish all customer service people were like Sheila.