NHLSHOP.com

Ordered customized Jersey 1/19. PayPal confirmed payment authorization. Got confirmation email. Started checking online and order status says New. Was to ship within 3 business days. On 1/23 Lived Chatted with Carlos and he could not get an update and put in a trouble ticket telling me they would reply within 5 business days. Oh did I mention I wanted this by Saturday the 27th? Called Wednesday the 24th and pretty much got the same replay from the courteous customer service agent that i got from Carlos the day before but led me to believe that they would email me later in the day. No email so called again this AM. Same song and dance by customer service rep. Now I have ordered other nonpersonalized items from here before and after this order without incident. Based upon my issues and some of the other reviews regarding ordering Personalized Jerseys I wil say DO NOT ORDER ANY PERSONALIZED ITEMS FROM THIS SITE! PERIOD!

Alright... I know they usually have discounts but I prefer the fitting of the L/XL kid's size. But as a rangers fan the only jersey's they have are the no player one, Lundqvist(traded), Kakko, and believe or not the new rookie. THEY ADD THE NEW ROOKIE before they added Zibenjad and Panarin. This is outrageous, the options are terrible for kid's size. Please fix this, you'll definitely be making more money by adding those options.

Ordered a shirt on 15th December which was showing as being in stock and payed for 1-2 day delivery. By 21st December it still hadn't turned up and I then spent 20 minutes in a phone queue (looks like lots of others doing these reviews had same problem) getting through, to be told that it hadn't been picked or despatched yet and needed printing (it was just a team player shirt, not a personalised one). I was promised that it would be despatched next day delivery and that I'd get a confirmation email. No email came and when I called again on 23rd they said nothing had happened with my order. So I cancelled the order by email as it was clearly not coming in time for Xmas anymore. I'm now being told that they can't cancel the order, even though it hasn't been despatched, and will have to despatch it and then I'll have to return it at my cost to get a refund! Unbelievable company, will never use them again and would strongly advise everyone else to do the same and that the NHL severs all links with them as it's not doing their reputation any good either.

Cristin is the best there was a problem with delivery said it was delivered but never got it talked to cristin and she kept me updated received package the other day thank you cristin you rock

I had ordered a Austin Matthews jersey back in September as I planned to take my son to a Leafs game at the end of November. Well the jersey did not arrive before we had to leave for Toronto. I thought by ordering the jersey early I would have it in a reasonable amount of time. So when in Toronto I bought my son a jersey while at the ACC. A week after returning home the jersey arrived. So as these clowns have a return policy guaranteeing my refund in 10 days I sent the jersey back with tracking information. After two enquiries about the return they had the nuts to tell me that my order was a custom order and that they would give my 200 dollar plus jersey to charity. WTF? I paid good money for this jersey and they are simply writing it off. What a joke, they will not return my emails. They charged me in US funds and it was clearly marked in Canadian. This company is an absolute joke. I really think if there is this many pissed off customers we should contact CBC and ask them to contact this company about there terrible customer service and lack of respect for their customers.

I ordered a personalized Jersey from them on Dec 12 2013 after a week I called since the order was guaranteed 3 day delivery. NHL customer service (truly this is a stretch of the word) he stated it would be guaranteed to be here by the 24th and gave me a 10 dollar credit to my account. Today is the 24th, I called customer service (Again a complete stretch) and was informed it wouldn't be ship until the January 02 when asked why I was told the product I'm requesting is out of stock. When I asked why didn't you give me a heads up last week he stated the company online system is designed to over book customer orders even new product even if they don't have them in stock! That why we give the 10 dollar credits so often. I also asked him what guarantee do I have it will be here on Jan 02 he stated non. Now I have no gift for my 10 year old son for Christmas Day, PLEASE STAY AWAY FROM THIS COMPANY THEY ARE TERRIABLE.

HORRIBLE! I ordered a custom hoody for my boyfriend 2 weeks ago. The site as well as my order confirmation clearly states that it will ship WITHIN 2 business days. After a week I called only to speak to a very disrespectfully employee. I asked to cancel my order because her attitude, rudeness and because she could not give me an ETA. All she said was "we cannot rush the warehouse". So I asked to cancel this order and she continued to say I cant because it is a custom order. I again asked her if my product was ready to be shipped and she said no. I again asked if I could cancel considering the product was clearly not made or shipped out yet and the answer was no. I asked to speak to someone higher up then herself and she tells me I cannot and most likely I will be getting an email instead. WHO DOES THIS?! OH THATS RIGHT... SHOP NHL DOES! LOSERS! SOOOO disappointed. Please DO NOT PURCHASE ANYTHING FROM HERE! Now I sit and play he waiting game and hope and pray this will show up soon.

RUDE - RUDE - RUDE CUSTOMER SERVICE REP NAMED JAMES! WOW, HOW CAN I COMPLAIN TO CORPORATE? I CALLED TO ASK WHY THE ONLY WAY TO RETURN AN ITEM WAS TO USE SHOP. NHL RETURN LABEL FOR $9.99 AND JAMES WAS CONDESCENDING AND TOLD ME THAT WAS THE ONLY WAY TO RETURN AN ITEM. I ASKED FOR A SUPERVISOR AND HE DIDN'T MUTE THE PHONE AND WAS TELLING THE SUPERVISOR THAT I WOULDN'T LISTEN AND I WAS YAPPING, YAPPING, YAPPING. WELL GUESS WHAT, YOU CAN RETURN IT CHEAPER ON YOUR OWN USING A DIFFERENT LABEL. JAMES - YOU NEED MORE TRAINING! WELL JAMES, I HOPE A MANAGER SEES THIS TO SPEAK WITH YOU ABOUT YOUR ATTITUDE PROBLEM. DON'T BUY FROM THIS WEBSITE AS YOU PAY FOR THE RETURN AND THE FOLKS AT SHOP. NHL ARE RUDE - RUDE - RUDE!

I placed an order two weeks for a Christmas gift. I had been waiting 3 days for an order confirmation email as my credit card was charged right away but had no idea if my order went through or not. I then waited one week to even get an email stating my items had been shipped. I finally got my package but of course was missing an item. They had charged me for 2 items and only sent me one. Days away from Christmas, trying to get the item resent but surprise you were unable to speak to a live person. They tell you to go on their "online chat" which was only open 2 days a week between the times of 8am - 10am... hello, people work and cannot be on a live chat between those hours? So when I could call, I was either disconnected but "they were having phone issues" or they just couldn't get me through to anyone. I finally got through to someone and they told me they had to check if the item I purchased was still in stock so they can send it out. Surprise again! "sorry, we no longer carry that product". Quick to take my money but couldn't send an email or even give me a call to tell me they no longer have what I need? Yeah thanks! I now have to run all over the city to find the other item I purchased right before Christmas so the gift can even make sense. Thanks shop NHL... Shop NBA is much better! Never have this issue. They treat you better and ship right away! Package received in 2 days, that's perfect. Will never shop with this website again.

Avoid, the costs of jerseys is apealing but please avoid, I am still waiting after 1 month of ordering a jersey. I might get the jersey just before the player gets traded.

I bought a jersey on their black Friday event because it was on sale. I was looking for a particular player which they did not have, it was Scheifele who doesnt have him! Anyway, because of this I had to get it customized. Three days later, after the sale they actually had his jersey for cheaper than what I paid on Black Friday. Of course I couldnt return it because it was customized or get any money back. So I just sucked it up. This was a Christmas gift so a few weeks after Christmas when it was worn to a game, the plate name started to come off! I checked their website and it said I had 90 days to report. Whew! I contacted them and they said it was a manufacturing issue and will pass it on. I received an email from the manufacturer saying their website says you have 30 days to return so they will not do anything! I sent a reply with a screenshot where it says 90 days and they havent replied. They have just ignored me. I will never again buy anything from this site! I ended up buying another jersey at a local store and have not had any problems at all! Obviously, if you look at the re Jews on this site their press machine for the name plates is a problem! They charge enough they should invest in a new machine or hire or train someone correctly on how to do this!

They received my payment and sent a confirmation email of my order that also told me I'd get another email when the item had shipped. Over a week later, I haven't received an email about the shipment or the item I ordered, so I check the status of my order online and see that it is listed as refunded though the money was still missing from the bank account, so basically, my order was cancelled without my permission and I was still charged for it. I emailed customer service and got a canned response until I persisted and got in contact with an actual person. The actual person told me that she would get the item I ordered shipped to me and that a confirmation of the shipment would be sent out in a few business days. I wait another week that goes by without the order arriving or a notice of shipment. Then I contact the person I emailed before about not receiving a shipment email and she tells me that the order couldn't be verified (even though the money is still not back in my bank account), so basically again they weren't going to send me the item I paid for and they weren't going to notify me about that unless I hounded them. Garbage service stealing my money and lying to me.

Took 40 days for my tee shirts to arrive and they all shrunk down to half the size after 1 wash... very cheap material

Ordered one custom crew neck sweatshirt 5 days ago. Never got any emails besides the original one say my order was processed and the money has been taken out of my bank account. Had to call take an hour and a half out of my Monday night to see where my order is to be dragged along and given no for sure reason or answer of what happened to my order. All they would say is they had a system error well the system took money out of my bank account so it must not have been too much of an error I would expect more of a discount if not a free shirt for being dragged along and given lies by the customer service representative. Had to specifically tell them it was often NHL website because there were looking on an NFL website which is absolutely ridiculous these people should know their products I tell them I'm Minnesota Wild sweatshirt they should know it's NHL not NFL or MLB Etc. The worst shopping experience I've ever had I hope I get some sort of credit in return for this because I still don't have my sweatshirt which was a time-sensitive product / purchase.