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I ordered 2 jackets from Mango and a week later received an email saying my order was delivered however there were no deliveries made (my building has a secure mail room that is staffed). When trying to get in contact with a representative from Mango I learned that they don't have real customer support, you just get the pleasure of dealing with a chat bot. I was my first and only experience shopping with mango and it cost me $500 and a lot frustration.

A blazer purchased on November 18th can not be returned since the 30 day return policy has expired. The company is not helpful at all. The blazer does not fit my daughter, so we are stuck with a blazer. I find Mangos unwillingness to allow this christmas return very poor business policy. I recommend not buying anything from Mango. We no longer customers

I heard of this brand, heard of their clothes and it seems to be quite fashionable.
I recently decided to quickly get acquainted with new collections to understand whether these clothes really suited modern trends in fashion and yeah it was like that. I filled the cart with some trousers, t-shirts and other stuff and issued an order. It was delivered with a slight delays, but I received apologizes for the delay and that is ok.
So, I can advise to shop here if one needs stylish apparel.

After finally deciding what I wanted to buy, I went to checkout and tried placing an order AT LEAST 20 TIMES, but it doesn't work… just keeps rerouting to the main page. How are they going to make money when they won't allow potential customers to place orders?

Don't trust Zara customer service, they don't tell the truth. I like Mango customer service better. I never have problems when returning an item back to Mango. If you don't want a headache don't purchase anything online from Zara.com.

Wish I had read these reviews before I ordered. My order took 5+ days to ship out and will now be arriving when I'm out of town. They shipped it via OnTrac (cheap cheap cheap) and OnTrac refuses to reschedule the delivery. The only "customer service" option is a $#*!ty chatbot. I am scared I will need to return this and won't get a refund. Horrible experience. AVOID.

Bad customer service,

I ordered online since Mango closed the stores in Montreal.I received half of my order.
I had ordered a set of Jacket and pants.
I received only the jacket, and I received an email that the pants are not available while the pants were available online two days after.
I called customer service and they told me to return the jacket, as they cannot give me a discount to buy the pants with the same price, now the price is doubled!
It was my last purchase from Mango

I am highly disappointed with their customer service. Sometimes they sent me dresses/sweaters used once or in very bad condition and because the return was not paid by them,I got lazy in returning. Two times they cancelled my order as they were not able to deliver to my address, where they have delivered 100 times before. Customer care told me they will help in future or consider my complains, but they never did. Many time the dress in picture looked very classy but when I received,it was made of cheep material.

Mango truly makes you suffer. They fail to refund the money for the product that was returned into Mango warehouse in December. I received email confirmation that my refund was processed on 22.12.2023. Right after it was followed by another email claiming that refund did not go through due to incorrect bank account details. Since then I've been into long and exhausting email and phone calls exchange trying to resolve the situation. Fact is that the bank details are correct. I triple checked with my bank. The problem lies on Mango front, however, they take absolutely 0 effort to understand and resolve the issue. In stead, they keep on asking me to update bank details and after that send automatic emails of refund failure due to wrong bank details. But they never provided any evidence of the bank transfer to understand the root cause of the refund failure. Such negligence of Customer Support I have not seen for a long time 🥺

I wish I would have googled reviews before I purchased from this website. I know better. I ordered a silk top that had sold out at Nordstrom. I placed the order on December 22. Today is January 12th. The package has clearly been lost. I was told to wait 72 hours after I called stating I did not receive my package. They gave me a case #. I called back after 72 hours and now they're telling me they have to wait to get the package back to the warehouse before they can issue a refund. Can you believe that? DO NOT BUY FROM THIS WEBSITE. Stick with Nordstrom or other legit, customer-friendly retailers. This company S.U.C.K.S.

I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th.

I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada...

Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random.

I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent.

What am I supposed to do now...? Unbelievable.

They made a mistake in my order and my products were never delivered. Their whole customer service team is located in India. We all know how that goes. When I called customer service, they confirmed the mistake on their end. However, these Indian representatives just repeated it was the delivery service's mistake and there is NOTHING they can do about it like a machine. Mango's response to delivery failure was just absurd to me.

For my order they claimed literally 14 times more money than was confirmed in written form with my order.

I've ordered an item that was on stock on Black Friday with discount, after 4 days they cancelled my order when the price went back to original for the reason that is not in stock anymore. Very poor customer service, they just closed my chat when I asked them how that was possible.
I definitely NOT RECOMMEND MANGO.

The web is full of the same complaint and it is still happening. After spending 1 hour deciding what to buy, buying anything is impossible. I tried multiple times, and contacted customer support, but still buying is not possible for their app or website. After you click "checkout" you get redirected to their main page. How can they stay in business if customers cannot buy things? I would not waste time on their website or trying to buy their products. Extremely frustrating and dysfunctional for a business.

While I occasionally appreciate Mango's clothing choices, their sizing often proves inaccurate. Unfortunately, my recent experience with their customer service and return process was appalling. Prior to an extended vacation, I invested in a few pricey items from their website, only to discover upon arrival that the sizing was significantly off. Amidst holiday preparations and being abroad, I missed the return window. In an attempt to rectify the situation, I reached out to their customer service, which proved to be a formidable challenge in itself. I proposed receiving store credit for the items, willing to cover the return shipping costs. However, they flatly rejected this suggestion. It's disheartening, considering the scale of their business empire and the significant amount I spent. I did not anticipate such dismissal after multiple attempts to address the issue.
Moreover, the absence of a phone number for contact and reliance solely on a chat option seems outdated for a company of this magnitude. This entire experience has left a bitter taste, especially with several hundred dollars' worth of clothing now sitting unused in my home.

Shop anywhere else.

Mango has messed up my order 3 times. The shipped me the wrong size of pants twice and then refunded the order instead of fulfilling the exchange for the correct size after promising the pants would get here before the event the were purchased for. The pants they did send were low quality for the price. Customer support 8s unable to resolve anything.

Returns are supposedly free but they never send the qr codes and then when they do answer an email they give you an address to mail it back on your own dime. You never get a live person on the phone or in the chat. There sizing is always off. Stay away from this store; I plan to moving forward

I purchased Mango boots from Superbalist in May, 1 month later (unfortunately after 30 day refund period) the shoes started growing mould. Such poor quality for something so expensive.
Would not buy Mango clothing again.