Alicia S.

While I occasionally appreciate Mango's clothing choices, their sizing often proves inaccurate. Unfortunately, my recent experience with their customer service and return process was appalling. Prior to an extended vacation, I invested in a few pricey items from their website, only to discover upon arrival that the sizing was significantly off. Amidst holiday preparations and being abroad, I missed the return window. In an attempt to rectify the situation, I reached out to their customer service, which proved to be a formidable challenge in itself. I proposed receiving store credit for the items, willing to cover the return shipping costs. However, they flatly rejected this suggestion. It's disheartening, considering the scale of their business empire and the significant amount I spent. I did not anticipate such dismissal after multiple attempts to address the issue.
Moreover, the absence of a phone number for contact and reliance solely on a chat option seems outdated for a company of this magnitude. This entire experience has left a bitter taste, especially with several hundred dollars' worth of clothing now sitting unused in my home.

Absolutely love love ASOS! Been an avid customer past 3 years. Take it from someone who constantly shops at their website. 1st and foremost shipping takes minimal time. For Plus size gals the options are unlimited and really trendy clothes. Return is breezy and I get refund every time. The only complaint, they are not a physical store else I would have camped there.