I ordered 4 pairs of pants and a pair of boots. Only ended up keeping one pair of pants (the rest seemed like good quality but were too big for me). It had been a few weeks since I returned the rest of the items but hadn't gotten any type of confirmation back yet or refund to my account. I had gone online to find many bad reviews of the website and was worried that I may be out $235! After emailing them, they responded back very quickly and just needed the tracking number of the package, the reference number for my purchase, and what items I had returned. Very happy with my pair of pants and excellent customer service! Maybe don't buy as many items as I did at once though just in case ¯\_(ツ)_/¯

Going on vacation, I ordered a few dresses from Mango and Macy's. Especially for these dresses, I ordered suitable sandals in Mango. I understand that ordering shoes online is not easy, but 37.5 is the maximum size of my foot for summer shoes. Mango always delivers goods for a very long time, but this is not the biggest problem. They sent me sandals in size 38! Moreover, I could no longer change them, the site no longer had the right size left. I'll have to flaunt at the resort in oversized sandals, for which thanks to Mango. Buy the way, I like the dresses, so, the score is 3.

I purchased 3 clothes with Mango and the size is too big so I decided to return. After one month, I still not receive my refund. During this period I email 4 times with return label info but nobody response at all. And then I call the customer service today and this is the worst customer service. Nothing help and told me to do my own research because she can't help. I don't even want to give any start if I can. I return the product back but they are refuse to refund my money. Without any help the customer service drop off my phone. It's very rude and won't never buy it from there again.

Like the goods they sell, customer service is horrible as well. I never get the respond, pardon me, I did but they did not answer my question. Just an email they send to everybody who asks anything. After 2 weeks I am still waiting for the refund.

1. Take care of your sizes: my clothes size is XS - I have received a huge t-shirt and a huge long sleeve shirt. Horrible!
2. My shoes size is 37 - I've received 2 pairs of shoes and both of them are too small.
3. A customer service is disgusting! They sent only a message with a number. And what?! How long should I wait?! I need to send all your items back and no one responses.

The worst experience! I didn't expect anything like that from Mango (((((

What does one do at this point? After 30 days of "shipment in transit " Mango updated my order to delivered which I never received.
I have emailed company and now they won't answer my emails.
Quite frustrating. Help please.

Yes, me and my colleagues almost emptied our wallets. We shopped for 3 months during their Sale (July to August) and received packages almost everyday (Total of 26 orders). Our whole department was on frenzy. Lol. Even our boss is ordering. That's how crazy our experience with Mango is. The clothes were all great, most especially the bags and shoes. If there are missing items, their customer service (facebook) responds immediately and sends the item asap. The delivery delays are acceptable for it was also holiday in my place. All items come from Spain. Shipping is free for minimum of SAR200 and they use expedite. Exchange can be done in any Mango stored in your area. All in all great. And we are waiting again for another Sale. Check out my order list.

I have been shopping online for many years, this is the first time I encounter such a terrible customer service. They do not answer to emails, their phone service almost never pick up, and when they do they offer absolutely no help at all.
If you find yourself in the unfortunate position to have to change an item that you received, or god forbid, to return it for a refund, you will find yourself mentally and emotionally destroyed by those people.
Trust me you are better of throwing away the goods and admitting your loss right away.
If MANGO is the last shop that remains on earth after an apocalypse, you will see me running around naked than buying anything from them, ever again.

I remembered this store from the mall 15 years ago and decided to look them up. Apparently they are exclusive to EU now, but I looked up their online store, liked what I saw and made 2 orders. They both were received quickly I wouldn't have even known they were shipped internationally. One order was even at the peak of the holiday season.

I bought a total of 6 items and I am really happy with the quality of them all. One was too small which I sent back for an exchange. They didn't have my requested size and instead refunded that amount in full automatically.

I don't review often but seeing their low score online I wanted to leave my praise - I'll definitely be checking back for future buys!

Mango's customer service is just awful! In these days when there are brands and sites offering the best customer service experience we have mango here with the literal worst. You will get NO help from anyone at mango regarding any issue. My package was lost and the best they could do is give me the number of the delivery company to call and maybe they can help. I am never ordering from them again. Better off ordering from Nordstrom, Macys or Asos if you like their clothes.

I paid cash on delivery and got severely conned by the company. Never gave my refund they just said they were investigating. I called spent a lot of money on the phone. The local tried to intervene they said they felt sorry for me. But i never got my money back. Theres no return policy. Please don't get conned. They removed themselves on trust pilot so no one can see. Everyone who has returned got conned. Its going to happen to you if you order there. Stick to a store if you really need to buy from them. Or pay on card at least you can do a chargeback. I had to accept my losses (lost £400) one months rent where i am. The company have financial issues the last i heard

Worst customer experience, no answer on emails, their customer service center never answers too. Some products look totally different from the photo online and in real life. I never, EVER will buy again from Mango and would recommend doing the same to all my acquaintances

Terrible customer service. They take forever on returns and refunds. They have had the merchandise Since 12/29/22 and I have yet to receive my refund. Very poor response. I won't be buying from here again. Make sure you know it will fit and you don't need to return it otherwise good luck getting your money back.

This company keeps changes the window dressing so that they can keep defrauding customers. I ordered 3 shirts 5 months ago and have only received 2. Both shirts were the wrong size and awful quality. One looked nothing like what I ordered. The cost to send it back is more than the shirts are worth. I have just lost that money. Beware of these so called GOOD DEALS!