Mango

Going on vacation, I ordered a few dresses from Mango and Macy's. Especially for these dresses, I ordered suitable sandals in Mango. I understand that ordering shoes online is not easy, but 37.5 is the maximum size of my foot for summer shoes. Mango always delivers goods for a very long time, but this is not the biggest problem. They sent me sandals in size 38! Moreover, I could no longer change them, the site no longer had the right size left. I'll have to flaunt at the resort in oversized sandals, for which thanks to Mango. Buy the way, I like the dresses, so, the score is 3.

Wish I had read these reviews before I ordered. My order took 5+ days to ship out and will now be arriving when I'm out of town. They shipped it via OnTrac (cheap cheap cheap) and OnTrac refuses to reschedule the delivery. The only "customer service" option is a $#*!ty chatbot. I am scared I will need to return this and won't get a refund. Horrible experience. AVOID.

While I occasionally appreciate Mango's clothing choices, their sizing often proves inaccurate. Unfortunately, my recent experience with their customer service and return process was appalling. Prior to an extended vacation, I invested in a few pricey items from their website, only to discover upon arrival that the sizing was significantly off. Amidst holiday preparations and being abroad, I missed the return window. In an attempt to rectify the situation, I reached out to their customer service, which proved to be a formidable challenge in itself. I proposed receiving store credit for the items, willing to cover the return shipping costs. However, they flatly rejected this suggestion. It's disheartening, considering the scale of their business empire and the significant amount I spent. I did not anticipate such dismissal after multiple attempts to address the issue.
Moreover, the absence of a phone number for contact and reliance solely on a chat option seems outdated for a company of this magnitude. This entire experience has left a bitter taste, especially with several hundred dollars' worth of clothing now sitting unused in my home.

They made a mistake in my order and my products were never delivered. Their whole customer service team is located in India. We all know how that goes. When I called customer service, they confirmed the mistake on their end. However, these Indian representatives just repeated it was the delivery service's mistake and there is NOTHING they can do about it like a machine. Mango's response to delivery failure was just absurd to me.

Bad customer service,

I ordered online since Mango closed the stores in Montreal.I received half of my order.
I had ordered a set of Jacket and pants.
I received only the jacket, and I received an email that the pants are not available while the pants were available online two days after.
I called customer service and they told me to return the jacket, as they cannot give me a discount to buy the pants with the same price, now the price is doubled!
It was my last purchase from Mango

The web is full of the same complaint and it is still happening. After spending 1 hour deciding what to buy, buying anything is impossible. I tried multiple times, and contacted customer support, but still buying is not possible for their app or website. After you click "checkout" you get redirected to their main page. How can they stay in business if customers cannot buy things? I would not waste time on their website or trying to buy their products. Extremely frustrating and dysfunctional for a business.

Mango truly makes you suffer. They fail to refund the money for the product that was returned into Mango warehouse in December. I received email confirmation that my refund was processed on 22.12.2023. Right after it was followed by another email claiming that refund did not go through due to incorrect bank account details. Since then I've been into long and exhausting email and phone calls exchange trying to resolve the situation. Fact is that the bank details are correct. I triple checked with my bank. The problem lies on Mango front, however, they take absolutely 0 effort to understand and resolve the issue. In stead, they keep on asking me to update bank details and after that send automatic emails of refund failure due to wrong bank details. But they never provided any evidence of the bank transfer to understand the root cause of the refund failure. Such negligence of Customer Support I have not seen for a long time 🥺

After finally deciding what I wanted to buy, I went to checkout and tried placing an order AT LEAST 20 TIMES, but it doesn't work… just keeps rerouting to the main page. How are they going to make money when they won't allow potential customers to place orders?

I've ordered an item that was on stock on Black Friday with discount, after 4 days they cancelled my order when the price went back to original for the reason that is not in stock anymore. Very poor customer service, they just closed my chat when I asked them how that was possible.
I definitely NOT RECOMMEND MANGO.

Don't trust Zara customer service, they don't tell the truth. I like Mango customer service better. I never have problems when returning an item back to Mango. If you don't want a headache don't purchase anything online from Zara.com.

First time buyer here, placed an order before I chanced upon this site. I got scared reading the reviews here coz most had a not so good experience. I got worried after 2 days coz status keeps showing " in preparation" so I emailed mango and luckily they responded. It was hard to track the package as well, "item not found" but thankfully, it arrived on the 8th day-buyer from Singapore

Very bad.Bought 2 pairs boots, one pair's zip pull snapped and I tried to return it. November 2022 to February 2023, chain of emails with none of them reading the problem, responding me standard emails but never solving. I even now complained to Department of Commerce, still their customer service has not solved my returns issue. I will never shop Mango online ever again. They say easy returns but they will mock you around until you give up. The issue is still in the hands of Department of Commerce.

Horrible experience. Very poor customer service for online orders and also the in-shop customers are extremely rude and un-helpful. My 400 Euros order are just tangling between Headquarters and transport company for in-appropriate reasons. My correct address is updated into the system since last 2 years and it was delivered successfully till last year. This is the last time I am purchasing something from Mango.

Because of the horrible reviews I never buy online, I only go to real Mango stores. They used to have cool clothing but recently I experienced that the quality got way down... and the employees used to be nice and more friendly. If the situation stays the same, I will not return to be their customer.

I remembered this store from the mall 15 years ago and decided to look them up. Apparently they are exclusive to EU now, but I looked up their online store, liked what I saw and made 2 orders. They both were received quickly I wouldn't have even known they were shipped internationally. One order was even at the peak of the holiday season.

I bought a total of 6 items and I am really happy with the quality of them all. One was too small which I sent back for an exchange. They didn't have my requested size and instead refunded that amount in full automatically.

I don't review often but seeing their low score online I wanted to leave my praise - I'll definitely be checking back for future buys!

I wish I would have googled reviews before I purchased from this website. I know better. I ordered a silk top that had sold out at Nordstrom. I placed the order on December 22. Today is January 12th. The package has clearly been lost. I was told to wait 72 hours after I called stating I did not receive my package. They gave me a case #. I called back after 72 hours and now they're telling me they have to wait to get the package back to the warehouse before they can issue a refund. Can you believe that? DO NOT BUY FROM THIS WEBSITE. Stick with Nordstrom or other legit, customer-friendly retailers. This company S.U.C.K.S.

Tried shopping online but it always say payment is not processed even if I've tried several types of payment and I know for a fact that it's not a problem with my credit card. Tried it for about 3 days thinking there was just technical problem with the site... but to no avail. So I called customer service to order over the phone. Waits for more than 10 minutes then it sounded like someone picked up the phone and hung it up! Tried again, this time at night at 7:45pm as the website says customer service hours is till 8pm. Waited till 8pm because the prompt says to hold for the next available representative. Same thing happened, phone rang, got picked up and hung it up! That was 8:02. I called again and of course... the prompt now says, they are closed and to call back during their business hours!
I was putting in an order and that was the option I selected over the phone. And yet they couldn't even accommodate it... it's business, it's sales for them! Now imagine if you are having a real issue and selects the phone option other than new order... go figure!

Mango's customer service is just awful! In these days when there are brands and sites offering the best customer service experience we have mango here with the literal worst. You will get NO help from anyone at mango regarding any issue. My package was lost and the best they could do is give me the number of the delivery company to call and maybe they can help. I am never ordering from them again. Better off ordering from Nordstrom, Macys or Asos if you like their clothes.

Shop anywhere else.

Mango has messed up my order 3 times. The shipped me the wrong size of pants twice and then refunded the order instead of fulfilling the exchange for the correct size after promising the pants would get here before the event the were purchased for. The pants they did send were low quality for the price. Customer support 8s unable to resolve anything.

I heard of this brand, heard of their clothes and it seems to be quite fashionable.
I recently decided to quickly get acquainted with new collections to understand whether these clothes really suited modern trends in fashion and yeah it was like that. I filled the cart with some trousers, t-shirts and other stuff and issued an order. It was delivered with a slight delays, but I received apologizes for the delay and that is ok.
So, I can advise to shop here if one needs stylish apparel.

I was at a mango store in Malaga early Sat morning and parted with quite a substantial sum of money, there was no smile no Gracias, just an impersonal handing over of the receipt whilst the young lady carried on speaking Spanish to her friend. Very dissapointing a smile costs nothing!

For my order they claimed literally 14 times more money than was confirmed in written form with my order.

I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th.

I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada...

Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random.

I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent.

What am I supposed to do now...? Unbelievable.