Purchased a 1780$ CAD bag in beginning of Dec, leather received with strong chemical smell, along with a rip on the leather, almost suspected the bag to be a fake, thus it was returned the next day. I checks the return tracking every day, in 4 days, the bouquet stocked my returned bag back with a higher price! Now it's been almost a month, STILL NO REFUND. Contacting customer service does not help at all! Considering me spending 1780$ to warn everyone to stay away from the site.
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UPDATE Date Dec 30,15
Nikki from Farfetch contacted me after my above 1 star review, and was able to initiate my refund for me. For this, I am very happy, thus I have change this review to a 4 star. Thank you, Nikki!
I'm so sorry to hear this Jess. This is never what we want to hear. I'd love to look into your refund for you so I am going to follow up with a private message requesting additional information. Please get back to me at your earliest convenience.
If you need immediate assistance, please give us a call at 1 (213) 550-3798 and we will be more than happy to assist you. Thank you for bringing this to our attention.
Sincerely,
Farfetch