Thumbnail of user jessr25

Jess R.

1
Level 1 Contributor

Contributor Level

Total Points
329

4 Reviews by Jess

  • Aritzia

12/31/15

I hate that they refund as store credit instead of direct to bank. Price high, quality okay. Oh, I always buy online, customer service in store is always very rude, felt like walked in a crowed of high school girls who are all just too popular. However, customer service on the phone is awesome.

  • Mango

12/30/15

I agree below about terrible customer service. I have never received a reply from them, ever. They have good products that I am willing to pay duty and shipping to Canada, but with the three times I have ordered, there is always a few items that they would email me three days later and tell me "it's out of stock". Mango really needs to update its stock system, what a waste of my time.

  • SSENSE

12/30/15

2015 review
What I like:
First, I cancelled my order in Ssence a number of times, and I was not charged once. Unlike some other places, I still get charge even when my order was cancelled.
Second, customer service on the phone was not bad for me, it was a very straight forward return request.
Third, I received my refund 2 days after Ssence received my return, that was the quickest online refund I ever had. And this matters the most for me.
Forth, they are duty free with some really good prices for Canada, considering how hard it is to buy some of the luxury items in Canada.

  • Farfetch

12/28/15

Purchased a 1780$ CAD bag in beginning of Dec, leather received with strong chemical smell, along with a rip on the leather, almost suspected the bag to be a fake, thus it was returned the next day. I checks the return tracking every day, in 4 days, the bouquet stocked my returned bag back with a higher price! Now it's been almost a month, STILL NO REFUND. Contacting customer service does not help at all! Considering me spending 1780$ to warn everyone to stay away from the site.
-----------------------------------------------
UPDATE Date Dec 30,15
Nikki from Farfetch contacted me after my above 1 star review, and was able to initiate my refund for me. For this, I am very happy, thus I have change this review to a 4 star. Thank you, Nikki!

Thumbnail of user farfetchc
Farfetch c. – Farfetch Rep

I'm so sorry to hear this Jess. This is never what we want to hear. I'd love to look into your refund for you so I am going to follow up with a private message requesting additional information. Please get back to me at your earliest convenience.

If you need immediate assistance, please give us a call at 1 (213) 550-3798 and we will be more than happy to assist you. Thank you for bringing this to our attention.

Sincerely,

Farfetch

Jess Has Earned 9 Votes

Jess R.'s review of Farfetch earned 3 Very Helpful votes

Jess R.'s review of Aritzia earned 4 Very Helpful votes

Jess R.'s review of Mango earned 2 Very Helpful votes

Jess hasn’t received any thanks yous.

Jess doesn’t have any fans yet.

Jess isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user manuelaoancea87
3/13/24

The received product is not matching with the one from the websites' photo. The customer service...

Thumbnail of user ellene200
Ellen E. reviewed Aritzia
1/9/24

I was the last one at the mall of America store on Saturday, January 6. The salesperson knew full...