ShoedazzleReviews 2,120

Did the skip-a-month before the 5th, but was charged 39.95 anyway. I called to dispute and got an apology and was given $15 credit for my trouble. Stupid but took it. I ordered two pairs totalling 54.90(nickel to spare) and was promptly charged for it. I called to dispute again and was refunded only the 39.95. I was willing to forget it just to be done with them but after weeks, the shoes never arrived. I called and was told that they were on route. Cancelled my membership while i had them on the phone. I waited 2 more weeks for the shoes, then called to be told that they cancelled them since i wasnt a member(thought they were en route, lol). Kept my money but never sent them. Once again they said they'd send them. That was 2 weeks ago...

I ordered my first pair of shoes from this company that were a regular $40, but got them for $10 with there being some "first order" 75% off deal going on. Which was obviously my first mistake because without my knowledge i was discretely signed up for a VIP membership which CHARGES $40 TO YOUR CREDIT CARD each month. When i received the shoes, they were marked the same size but one was significantly smaller than the other, a major factory issue. I printed off a free shipping label and chose that i would like the same shoe in the same size as my exchange and sent it back in the same bag it came in which was sadly the simplest thing this company has allowed my experience to be. Within 2 and half weeks i received the new pair of shoes. They were correctly sized this time, but the quality of the shoes was just extremely poor. They look cheap and were uncomfortable even when just trying them on. I called customer service to see about returning the shoes to get my money credited back to my card and the lady gave me the run around and i decided to just keep the damn shoes because of all the trouble and the $5.95 service charge fee they were going to impose. I then realized on my bank account where i had been charged $39.95 for this membership i had supposedly signed up for. The only way to cancel this is to call customer service so here i go again dialing the number. The first time i was on hold for a ridiculous amount of time and hung up and decided to try again. When an actual personal answered the phone she asked me why I wanted to cancel and when i responded that i did not use the membership, she hung up on me. I had to keep calling back three more times to actually get someone. I could hear about a billion other customer service people carrying on their conversations in the background of my phone call which was annoying, but finally was able to cancel my membership and be refunded my money. With all that being said; IT IS NOT WORTH THE TROUBLE. THE QUALITY IS POOR. SPEND YOUR MONEY ELSEWHERE.

I legit hate this website I almost want to sue them. They do not inform you ahead of time that they're going to charge you $40, I contacted someone over the phone who continually said it wasn't any hidden fee it's a "credit" I informed her I did not want this charge she insisted to stay with th account and I could "skip" the month, then said she would cancel my account and cancel the payment. I saw I had the payment in my bank still, I contacted someone on their Facebook group who when I continued to say how displeased I am by their services, they said that my issue escilated And they would contact me within 3 business days, STILL no contact, this is the 5th business day, I contacted them once again and they haven't gotten back to me.

The website is pretty clear that it's a shoe club. You are billed every month but you are given the option of skipping the month and you won't be charged. You can also cancel membership at any time. I think most of the people complaining are not reading what they are signing up for. I gave it 3 stars because I do agree some of the quality is not the greatest although I have been able to score some good stuff. I always take advantage of the clearance sale items to get best deal.

SHOEDAZZLE has a business model of enrolling you in a $39.95 per month "membership fee" without your consent. The truth and lending statement on the back of your credit card will only allow you to dispute the past 60 days of charges. They make more profit off of the unauthorized fees than they do selling their products. Interesting another company, IBIJUSTFAB has the same practice - THEY ACTUALLY USE THE SAME RECORDING AND CALL CENTER - shame on me for not monitoring my daughter's purchases - SCAM SCAM SCAMSCAM SCAM

So I should have assumed and been smart enough to know that when I purchased a single item on this website that id be automatically subscribed to monthly payments. The VIP member is what it's called I think. I didn't quite read the premise of the company well I guess. I thought you could choose to do the subscription or purchase items individually by choice. So I saw a charge for $40 on my account and called customer service. I told the lady everything I just said above and she said she'd speak to her boss about refunding me. So after waiting on hold for sometime she says that her boss will generously refund the fee this once. I asked politely her to remove my card and cancel my membership and she said she can't do that and I'd have to go to the website and click the option "skip month". I said, "wait, so I'll have to click this option every month for the rest of my life?!" She said, "yep!". And that point I was furious. Asked to speak to the supervisor. Once I got ahold of her, all she was trying to do was convince me into staying a member there. I had to explain that the item I purchased I didn't even like. I'm not a good online shopper, I need to see things in person, especially shoes! She finally refunded me and took my card off the website and canceled my membership after some grueling time. The quality of their products are cheap so why would I continue to purchase from them again? They definitely need to fire the one ridiculously dumb girl I spoke to first also.

What Company sends a Great Customer a pair of boots that are 2 LEFT feet and does nothing for the customer when they call? When my boots arrived I only tried on one boot not both, and when I realized I had 2 left feet they basically didn't care! Never will I buy anything from Shoe Dazzle! U SUCK!