ShoedazzleReviews 8,176

I've been a member since March 2014 and in 2015 I made 9 purchases in 5 months, about 25 items. For the most part, I was happy. The shoes and handbags were cute. Some of the shoes needed stretching but I didn't mind. I also had a Justfab membership that I quickly canceled after 2 or 3 purchases of very bad quality items. What I really loved about Shoedazzle over Justfab were the sales because I could throw in a few extra items into my cart with my $40 purchase. I felt the quality was better for the money and the styles were nicer, with more class and variety. I skipped a few months (didn't have the time). Finally I was ready to do my Fall shopping and to my utter shock Shoedazzle looked like Justfab. The sales were no more and the styles were tacky and cheap looking. I found it funny that the items that were in clearance months ago were now full priced. I'm so disappointed and sad. I'm on the hunt for a new online store but until then it's back to the mall for shoes and handbags.

The shoe quality is what you pay for, so don't expect a pair of louboutin heels. In my opinion they're not all that bad and really cute styles. As for their customer service, if you handle the situation politely they will gladly cancel your account as they did mine as well as refunded the monthly VIP credit of $39.99 within a couple days since I'd forgotten to "skip the month" with no problem whatsoever.

Most of their shoes are relatively affordably priced. I ordered a pair of red high heels, and they fit well and were way more comfortable than I would've expected for how tall they were. They were taller than I wanted though, so I called customer service to request an exchange. I was told that they usually didn't do exchanges on items that had been on sale or under some promotion, but nonetheless she asked her manager and they approved my request. They were very helpful, and surprisingly fast and efficient. I was put on hold twice, and still got the whole phone call done in 12 minutes

I have been a member for two months. I have received 6 pairs of shoes. Really cute shoes, but bad manufacturing. After a few months of reasonable wear, they start to fall apart. It is company policy not to take back any items that have been worn. I believe they know it bad quality which is why have they have this policy in place otherwise they would be exchanging shoes left and right. It's a terrible policy and a dishonorable company as they won't even back up their own product!

I have used JustFab with great results and figured since ShoeDazzle is along the same premise, I would have the same experience. Wrong. I ordered shoes at 5 a.m. on Monday, and after not getting a shipping notice by Tuesday night, I contacted customer service. I was told there is a 2-3 "processing time" for orders. This was surprising to me because at no point during my shopping experience was I notified of this. I asked when I could expect them to ship and was told "after the 2-3 day processing time, they will take 4-7 days to arrive." Because I had ordered from JustFab before (and always received my order in about 3 days), this was pretty irritating. I wanted these for Saturday and would NOT have ordered them had I known about their "processing time." I contacted them again yesterday because I still hadn't gotten a shipping notification and yesterday was Day 3 of processing - I was told they still hadn't shipped and there was nothing I could do, beyond canceling the order. I asked if I could expedite the shipping so they would arrive before/on Saturday - the CSR told me I would have to cancel the current order and place a NEW order to do that. However, I would then enter ANOTHER 2-3 days of processing before they would even ship. Bottom line - today is Day 4 of processing and they still have not shipped. If you order from this site expecting your shoes by a certain date, you're running a huge risk. Unfortunately I can't review the quality of the shoes because I have no idea when I'm going to receive them. **Also - if you ask to speak to a manager, you will be told that "managers have the same level of access to your account that the CSR does, so there is nothing more the manager can do." Not a good sign, in my opinion. Anywhere I've ever had to speak to a manager (which has been few and far between, but sometimes I speak to them in order to compliment a CSR) they have immediately put the manager on the phone. It's just good customer service and shows that they actually give a crap.

First order nothing fit. Cheap quality. I returned the order. Decided to receive a store credit because I honestly feel the $5.95 restocking fee PER ITEM is a complete rip off if you decide to get the money refunded to you credit or debit card. I placed a 2nd order with shoedazzle.com on May 17,2015. The order shipped May 18,2015. Today is June 9,2015. I have not received anything. When I check the tracking number online it just says the package is "in transit" and the estimated delivery date is "N/A". I've called the toll free number with the representative reading off information I already have from the FedEx website and I've emailed with no response. I've asked to be removed from the VIP membership but each and every time I call regarding this order... I am informed that I am still a VIP member. I've actually cancelled my debit card with my bank and ordered a new one so these people couldn't take any money off of my card.

No thank you. Never again. I just want my last and final order from this God forsaken website so that all ties can be cut after this encounter. It's just cheap custome jewelry that probably doesn't even fit due to the fact that there were no sizes on the website to choose from. I'll either trash it or give the merchandise away if I am unhappy this time around... I do NOT have the time or energy to be playing with Shoedazzle.com about $57.75.

After my first hassle of trying to order shoes from here, I have finally received some product. I should point out that my first order, I purchased 4 pairs of shoes, after cancelling my order without telling me I decided to try a second time because I really liked one of the pairs. It finally came in... Too long, too skinny. I ordered a size 7 1/2, it felt more like my sisters size 9. And it was ridiculously skinny. I have never had to buy a wide pair of shoes, but my feet are cramped. And the cherry on top? It is made out of the cheapest possible material...
Bottom line, cancelling my subscription, and anyone who asks about it, I'll tell them of my complete disgust.

Last month was my first experience with this company. Even though I had a few difficulties with my order, I gave them the benifit of the doubt. I decided to order again this month and I had difficulties getting into my account, tracking my package and dealing with the sales rep. Every time I tried to access my account it would show for literally a second than drop back to the boutique. Of course I could access refer a friend without difficulty and every other location that encouraged one to buy! I recieved my tracking number through email and with any other company you can click the number and you would be automatically redirected to the carrier. I even manually entered the number into fed ex tracking after confirming the number & carrier with a Shoe Dazzle rep and my number could not be found. The reps seem to be only using a script and dance around your questions & concerns by repeating this script over and over. The gal I spoke with this morning said there is nothing wrong because she can see everything on my account and insisted that the devices I use are the problem ( I use a smart phoneand a kindle fire) and I should get a lap top or desk top computer but keep in mind, I often order items from big name companies on my devices and I have never had any issues like I have have had with Shoe Dazzle. Needless to say, I cancelled everything and will not refer a friend because their website is not user friendly unless you are looking to purchase and their sales reps are too scripted... I want answers, not sorries.

Shoedazzle is a joke. I purchased a pair of shoes from shoedazzle and it was a horrible experience. The only good part was that I order on a Monday and they were delivered by Thursday. Everything went downhill from there. The shoes were extremely uncomfortable so I returned them for a different size but it made no difference because it wasn't the size, it was the cheap material of the shoe, it felt like an old wooden clog. Their shoe quality is horrible and the customer service is worse. I called to cancel their VIP membership and a call that should have taken seconds took 10 minutes. If that weren't bad enough, when I received the shoes, they were hard as 2x4's so I wanted to return them. This time when I called customer service, my call was on hold for 12 minutes before a rep answered, then again for 3 minutes before she could do as I asked... the cherry on top, they are charging me to get their horrible product back... Never again It's true, you get what you pay for... Macy's and Carsons here I come, cheap is not for me