From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Shoe dazzle quality is horrible quality. I ordered shoes and none of the sizes are consistent. My sister is a 8.5 and her shoes fit my other sister who is a 10. The shoes I ordered (7) were too small and the other pair was too big. Don't waste your money.
First off, they charge WAYYY to much for poorly made shoes that I could barely stand to wear for maybe an hour. After I got them I tried to cancel my subscription through the email they sent and it said I was unsubscribed. Then, the next month money was taken out of my account. I called them and was told that you have to call to unsubscribe, the other way doesn't work. So I tell her to cancel my subscription. She says okay and thankfully I got a refund.
The next month, again, money was taken out of my account. I called them and the customer service rep was extremely rude and basically yelled at me because I wanted a refund and I had already canceled and she told me that if I didn't get the confirmation email it didn't work! She told me there was no way to get a refund and then hung up on me. A few days ago I called to make sure its canceled and this time she gave me the refund BUT I STILL HAVEN'T RECEIVED A CONFIRMATION EMAIL
Hello Carli,
We are sorry to hear about your negative experience with our customer service. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
I have been a member of Shoedazzle since 2012. When it began it was a great concept. The rules were different, you didn't have to buy shoes for the "exact" amount of $39.95 and there were no shipping and handling charges. Now, your credit is only good for purchases of the exact amount of $39.95. If you buy something that costs less then you have to pay and your credit remains. And, good luck finding shoes for exactly $39.95. I am out. The changes that have been made have pushed me away. I am done being inconvenienced.
Hello Millie,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
The shoes were fine quality, but I cancelled my VIP account in January of 2018. I just went to my bank and they told me I've been charged $39.99 every single month since then. I cannot get ahold of anyone over the phone or the instant messaging, so I hope posting this can get someone's attention. Again. The shoes were fine, I just don't need to get so many and I would really appreciate help in terms of a refund.
Hello Mackenzie,
Thanks that you like the quality of our shoes! We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
Cancelled my service today 5/12/20. My card was charged on 5/6/20. I contacted customer service to request membership cancellation because i cannot afford for my card to get charged every month. I am aware of the skip the month service but i completely forgot to skip.
I need a refund because i did not purchase anything. Thinking about filing a complaint thru the BBB
Hello Fabiola,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Just trying to contact those in customer service is ridiculous. Their automatic generated responses are enough to make you cancel your subscription. And don't get me going on talking to someone you can understand!
Hello Gianna,
Thank you for making a review. We are sad to hear that you had an unpleasant experience with us. Your feedback is essential to us. We will email you shortly.
Best,
Clark
I love the styles and prices... keeps me coming back always
Hello Nicole,
Glad to hear you love the styles! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
Always get quality shoes, excellent customer service and fast shipping even during the pandemic
Hello Asha,
Wow! Thank you for showing us some love! We are glad to hear that you always get your order on time. Shoedazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
I love the merchandise great material an easy return
Its ok but I really liked the $10 offer but the selection is not so great. I would reccomend signing up with me as a reference and cancel after that.
Hello Angelina,
Thanks for writing a review and I'm glad that you like our $10 offer! Your comments help us know what we can do better, especially on improving our selection. If you ever need anything, you can always contact us through email, live chat, or call our Member Services representatives, we are available 24/7 at 1-888-508-1888. Have a dazzling day!
Best regards,
Chad
I always have good service with Shoedazzle. Thanks
Hi Janese,
We love your wonderful review! It is always our goal to serve you with the best we can and we are glad to know that we delivered!
Best,
Cathy
Fast delivery and always in good condition. I love the variety and the sales. Great deals and easy to use website
Hello Carol,
Awesome feedback! We love to hear that your orders were delivered on time! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I signed up for the vip members and ordered my shoes and got the other for $10. As part of the deal. But when they arrived, one pair fit me too big even though they were the same size. So I asked for an exchange. They sent me the label, I returned it, and never got the shoes I sent back. So basically shoe dazzle hustled me cause I did not get what I was signing up for
My delivery was on time and my orders fits perfectly!
Awesome service. Wait time was an hour long however.
Hello Annesia,
Thank you for writing a review! We're happy that you're satisfied with the services we provided. Have a great day!
Best,
Nelle
Love the shoes, love the fit, and I will be ordering again.
Hello Joanna,
Wow! Glad to hear that you love your shoes and everything fits well! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
My final order never came. It said it was delivered, but I never got it.
So far my experience with ShoeDazzle has been awesome I love the website, I just really want an app for them.
The heels that I purchased were fine (a bit too tall for me to actually walk in them), but I really wish there were way more options for heels/wedges that are 2 inches or less. I had surgery on my feet years ago and my toes can't handle anything more than 2 inches because of decreased range of motion. The only options available for that height are limited and not very stylish.
Hello Cierra,
We thank you for your time to write a review. We are sorry to hear that you are not pleased with our selections. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you shortly to assist you further.
Best Regards,
Nelle
No words to describe how the monthly charge and where is the rule book who would have known those credits expire in one yr
Hello Elaine,
We sincerely appreciate the feedback you shared. We value your business with Shoedazzle. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brianna,
Thank you for writing a review! We are sorry to hear if you ran into some sizing and quality issues! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle