From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Absolutely gorgeous shoes/boots, great prices, and on time deliveries. People always approach me to ask where did I buy from! There's something for everyone; even the most picky! Great job Shoedazzle!
**THIS IS AN UPDATE TO MY REVIEW** Shame on Shoe dazzle on those customer service reps that represent the brand. I spoke to 10 people today in regards to my order that I was expecting today and this experience was so disgusting it's not even funny. The call centers are outsourced and was told different things by each customer service rep.
No one is on the same page, I talked to reps that clearly didn't know policy/procedure, was lied to repeatedly, hung up on, and the list goes on. I was absolutely shocked by the service. At one point, someone "posing' as a supervisor told me that they do not have communication with their third party vendors. Mind you, these are the same vendors that YOU are paying to having YOUR products delivered to customers that paid.
I was blindly transferred, had to repeat my situation numerous times, and had to hear roosters making noise i the background. The 3rd party vendor, LaserShip, should not even be in business. They do not have "real time" updates and again, outsourced so they truly do not care.
After calling 10 times, waiting all day, I get a notice saying it will be delivered tomorrow, yet on their vendors site, it is showing otherwise.
I had planned on ordering yet again and because of the disgusting treatment I received from ShoeDazzle's customer service reps and by the behavior of their "3rd party" vendor, I had them skip this month and honestly do not know if I can ever place an order with them again.
It is mind blowing to me that a company that is clearly profitable can emply people that clearly do not know the very basics of providing even half way decent customer service.
Love Love Love the boots I have bought here. They are awesome
Hello Jayme,
Thank you for the nice words that you said about the boots that you ordered. We truly appreciate and reviews like these that make us want to improve our products and services even more!
Best,
Mary
False advertisement I was supposed to begin the shoes for $10 first time buyer that was a liar they cost me almost 2 times more than that
Hi Laura,
We appreciate your feedback on our deals and offers! We will be emailing you right away for assistance.
Best,
Cathy
Loving my all my purchases and I receive them on time every time. I love the return policy.
Hello Toni,
Thank you for the positive feedback! We are happy to know that you love our products and services! Stay awesome!
Best,
Renz
This site ships fast, & the shoes fit consistently. Used to use justfab, but the size was hit & miss even when I ordered 2 colors of the same pair of shoes. Just fab was never true to size or accurate with heel height. Started using shoe dazzle, I have bought 4 pairs, boots & shoes, size is consistent, all have been high quality & exactly as described. Will order again & again
Hello Suzanne,
Thank you for the feedback! We appreciate you for letting us know about your satisfaction with the sizing of our ShoeDazzle products, you have mentioned the inconvenience you have experienced with the sizing of JustFab products, we are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
I made exchange via online through my account. It stated that it was "holding inventory" for new shoe; however, when trying to exchange they said the "holding inventory" shoe was sold out! Why state that when it is not what is promised! Terrible
Hello Vilma,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our return and exchange process. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch immediately.
Best,
Jane
The shoes are GREAT quality. I wish the front platform was a bit higher to make the shoes easier to walk in but they are so cute!
Hello Renae,
Thank you for the great feedback regarding the quality of our shoes. It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I returned 4 pair of boots and on received a refund for 2.
Hello Tracey,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your return. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
I love the shoes, I have no complaints all great quality and the ordering and shipping is awesome
Hello Elizabeth,
Thank you for your review. We are happy to hear that you are happy with our product and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Received my package on time and I really love it
Continue to provide wonderful service and goods and we will keep shopping
Hello Isetha,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
My order came within a few days from when I made my purchase. I LOVE LOVE LOVE MY BONE BOOTS! THEY ARE A PERFECT FIT!
UNFORTUNATELY, THE SECOND BOOTS ARE WAY TOO BIG AND I COULDN'T DO AN EXCHANGE BECAUSE THEY ARE OUT OF STOCK, OR AS I WAS TOLD, " NO LONGER AVAILABLE"
Hi Jennifer,
We appreciate your feedback on how one of your boots fits you! We will be emailing you right away for assistance.
Best,
Cathy
Very satisfied with the purchase of the shoes. They were perfect and the perfect fit. I'll enjoy them
Hello Shekingia,
We are happy to know that you are satisfied with your purchase and fits well. Have a fabulous day!
Best,
Renz
All of the boots and shoes that I have purchased from Shoe Dazzle have been made with good quality work, they are also up to date styles and are very comfortable.
Hello Ginger,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Never take Membership. Without notifications they deducted money from my bank.
Hello Varsha,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordered 3 pairs of boots. Two did not fit well so tried to exchange them. There was no way to do it on line so called and spoke with a representative who processed the exchange with the exchange label on 2/8. Due to health issues was not able to get it in the mail until 2/23. The label that was given to me by the representative is still shown on the tracking we sent it with as being in the post office. I have still not received the products I'd my exchange. I'm highly disappointed with this service.
Hello Shala,
It is with great regret that we received your feedback regarding the status of your exchange. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
It went back to the sender. Because they could not find my address.
Hi Carla,
Thank you for taking the time to write a review! We are sad to know that you did not receive your order. We will be emailing you right away for assistance.
Best,
Cathy
I got my shoes faster than I expected, nice price, great shoes, friendly web site.
Hello Claudia,
Thank you for the kind words that you said about our products, services, and our website. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a fabulous day!
Best,
Mary
Awesome I have purchased 3 pair for my self and I bought my sister a pair for her birthday and she loves them
Hello Pam,
We're glad that you are loving your purchases! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I am very disappointed. I placed my order on January 17th and still have not received my merchandise. Now this may be the fault of the delivery service used but at the end of the day the fact remains that I have not received my boots.
Hello Malyncia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have not received your package. We’ll be sending you a private message right now. Thanks!
Best,
Clark
I cancelled and you took my money and didn't refund it. Please refund it
Hello Melissa,
Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. Our Member Services team will email you right away to assist you with your membership and refund concerns.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terryann,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback regarding our products and prices. We would like to assure you that we will strive to improve our member's satisfaction.
Best,
Mary