Sells shoes via monthly "subscription".
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I never received my order but they took my payment
Been waiting for almost 3 Weeks and my order never arrived
Hello Laura,
Thank you for your honest feedback! We are sorry to hear that you still haven't received your order. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The whole shoedazzle experience has been awful. Shoes were cheap and tacky. Definitely not getting my business ever again.
Hello Carla,
We sincerely apologize if you are not happy with your shopping experience. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Everything went okay until my last order I never received from you guys?
Hello Jacqueline,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch immediately.
Best,
Jane
Everyone was nice and boots are fyeeee! I had to call and check on them but I was treated with respect and everything was lively I am proud to be an returning customer!
Hello LaToria,
Great! We are so fortunate to have members like you who are constantly spreading positive feedback about us. We also appreciate your continued support of our products and services. Thanks for shopping with us!
Best,
Bella
I love my red boots they are comfortable classy and fashionable
Hello Daisy,
Thank you so much for taking the time to share your wonderful experience with us. We take pride in knowing our members are happy with our products!
Best,
Renz
They charged me $50 and they said is membership fee that I didn't know. I cancelled my membership right away but they didn't pay me back.
Hello Neda,
Thank you for your review. We are sad to hear that you are not happy with the monthly credit charge. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
SOMEONE FROM THE COMPANY TRIED TO USE MY CREDIT CARD AFTER I MADE MY VERY FIRST PURCHASE! I got a notification from my bank of the transaction seeming fraudulent.
Hello Kemari,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm not satisfied with the product quality. The boots are all rhinestone and there are alot of rhinestones missing in bunches, in areas. Poor workmanship/production. I won't wear them taken right out of the box.
Hello Michelle,
Thank you for writing a review! Your feedback about product quality is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have three girls, and two of them are teens. Shoedazzle has been great for us. I can buy all of use shoes for a great price. I love that we have so many options to choose from.
Hello Reneka,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
My package stopped in mid delivery, no explanations or anything now part of it is out of stock
Hi Karen,
Thanks for your effort in writing a review! We are sad to know that you are still waiting for your order. We will be emailing you right away for assistance.
Best,
Cathy
I HAVE ABOUT 20 PAIRS OF SHOES FROM SHOEDAZZLE AND IT IS GREAT. SIZES RIGHT ON AND EVERYTHING YOU COULD WISH FOR
Hello Linda,
Thank you for sharing your wonderful experience in purchasing shoes online. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I like the shoes. Very comfortable. I love the color and the style and the prices.
Hello Bobby,
What an awesome review! Thank you so much for the positive overall feedback with the items we have online! Have a wonderful shopping experience at Shoedazzle! Hope to hear more from you in the future!
Best,
Lia
The process of purchasing the shoes was great. Very easy and they came in a timely manner. The problem happened when my card info was stolen and used to make several more fraudulent purchases through Shoedazzle. I had to go to my bank to cancel my debit card and reassign a bunch of my auto pay bills to the new card. It was quite the hassle for one pair of shoes.
Hi Josie,
We appreciate your feedback on your purchased item from us! We will be emailing you right away for assistance.
Best,
Cathy
I love all my items but I needed to return a few and there was no return label in my package. I reached out never got a response which is fine I re-gifted them. The sizes really run small for most of the boots. I have never had this problem so I'm not sure what changed but all around this is a great service.
Hello Lydia,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the sizing of the boot you recently purchased. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Everything was great. I love my boots. It was very easy to order. Shipped really fast. Awesome experience.
Hi Tracey,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
Absolutely love everything about Shoedazzle! Shipping is FAST its just great. I'm glad I signed up.
Hi Nakesha,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
The boots are just gorgeous. Thank you for mking them affordable. I cant wait for my next purchase. Awesome!
Hello Regina,
We're glad that you are loving your purchase! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
Very satisfy with all the things buy. And i will recommend to all my friend, family.
Hello Gislaine,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I experienced that their shoes run a little small in size l normally wear an size 7-7.5. But from experience I rather have my shoe a little less tight when it starts to expand
Hello Kim,
Apologies for the trouble, but happy it all came together in the end. Thank you so much for sharing your great experience with us! Have a great day!
Best,
Renz
Answer: I was a good customer until they treated me so bad by not being a good business. I ordered a pair of boots when they arrived I tried on one boot not both and when I called to let them know I received two left feet they didn't give a damn! If you are looking for good quality for less try Zara or Aldo they stand behind they products and the quality and style of shoes are excellent don't waste your time with Shoe Dazzle they will definitely disappoint you on the end! Good-luck! Janet
Answer: Janet is right - call the number and verify and then make sure you don't get charged anyway. Happened to me as well.
Answer: This is a pattern with this company! This also happened to me after I canceled my account when I called they talked me out of it by crediting my account for 1 month then giving me 500 points. Don't fall for it you can find better quality shoes so many other places! Take the credit and run fast and don't look back! They don't deserve our business!
Answer: Until you purchase your first pair of shoes they will not charge you. Once you do you then have till the 5th of each month to skip. If you forget to do this then you will be charged the $39.95 monthly membership fee. If you choose to cancel you have to call CS and they will cancel. The CS is great and the shoes are good For $39.95 the quality is decent! Hope this helps!
Answer: There's no cancelation fee.
Answer: There is no sign up fee. You must 'skip the month ' by the 5th of the month to avoid being charged $39.95 (which is applied to any purchase) while still being a member. Or you can just cancel completely at any time.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. We do not have a mobile app in the meantime. However, you can always update your payment information under your billing section.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. Anytime you are not happy with your purchase, we encourage you to take advantage of our hassle-free 60 days returns and exchange policy (excluding items under the Final Sale as per promo terms). You can exchange it for a different size/color, or you may also process a return for a store credit refund that you can use on your next purchase. It will be automatically applied to any VIP-priced item and may not be combined with any other offer, depending on the promo terms. You can process and print out your return label online by visiting the order history.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. It is so sad to hear that you are now deciding to let go of your VIP membership, however, if that is your final decision, we will respect that wholeheartedly. There is an option called "pay-as-you-go". There will be no access to VIP prices and perks (such as an exclusive set of styles and reward points) anymore, but there will be no monthly fee. You can still purchase for the retail price with free shipping for orders of $59 and above. Let me know if you like to be a pay-as-you-go member, I can help you make that change in your account.
Hello Prestina,
Thank you for your honest feedback! We are sorry to hear that you still haven't received your order. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!
Best,
Renz