From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Been shopping on Shoedazzle for a while and I love every purchase that I made. Worth every penny to spend of. Stylish and long lasting. Thank you
Just very horrible! I didn't like the service at all.
Hello Makia,
Thank you for your review. We are sad to hear that you are not happy with our service. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Rather disappointed that there was a sum of money taken from my account the next month
Hello Melissa,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Cheap quality, uncomfortable shoes. Ive returned 3 pairs in the past 2 months. And their ship notices are wrong too. Their email that my package was delivered arrives at least 4 days before the actual package.
Hello Melissa,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shoes that I got were definitely not what the picture showed I was going to get. So I was not happy at all, and will not be buying anything from this site again.
Hello Mackenzie,
Thank you for writing a review! Your feedback about the product you received is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered several boots, heels and 2 purses. None of the colors looked like what I ordered. They are very cheap looking, but they are cheap shoes, boots and purses. I was out of state 2300 miles away when these arrived. I had a friend fly in with them and I immediately said no, I do not want these. When you get back, please return them. There was no packing slip or return label in the box. Now, it is too late by a few days for me to return them. I cannot get through to customer service. You get what you pay for. I am stuck with these. Might as well throw them away.
Hello Lynell,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
ShoeDazzle makes beautiful style shoes but should consider reducing the height of the heels. All ladies cannot wear 3" and higher heels. Give more of a variety in heel height.
Hello,
Thank you for writing a review. It's something that we will absolutely take into consideration so that we can work towards bettering our products. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Shoe dazzle is full of $#*!. I canceled my subscription in January because i was moving and didn't have the extra cash for the subscription. They still charged my card in February and March. O called in February to get a refund but was never received. Next thing I knew they were charging my card again in March after been canceling in January. I called to get a refund and said it will be processed in the next 5-7 business days. I called the 5th business day and they said the refund is still being processed, check back tomorrow. Here it is tomorrow and there telling me that they cannot issue me a refund that I will have to get it in check and it will take 4-6 weeks. Exactly one week before my birthday. I hate them I will never shop with them again. This ruined everything and put me in a bad mood.
Hello Keessence,
We apologize for what sounds like a very frustrating experience! We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
That is all I have to say. I love the shoes but after talkative you take almost $40 away from me... not cool
Hello Lindsay,
We are very sorry to hear that you dislike our VIP membership. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Everything was on-time. The stilettos are beautiful and so it the mesh dress.
Hi Heather,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I don't like that I can only use my money you take every month on just the shoes they pick out for me in the showcase room I have clicked tons of shoes that I liked and I might get maybe 2 pairs in my showcase it upsets me
Hello Nichole,
We sincerely apologize if you are not happy with your shopping experience. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
She was able to assist right away with no additional issues.
Hello Jameka,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
It was the worst service i have ever experienced. Totally waste of money.
Hello Gunjan,
We are very sorry to hear that you are not happy with the service we provided. Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
THE BOOTS & SHOES ARE VERY WELL PACKAGED. I LOVE ALL I RECV'D GOT 3 PAIRS OF BOOTS FIRST THEN MORE WHEN I ORDERED MY GRANDDAUGHTERS. IN A WEEK. SPEEDY DELIVERY.
Hello Donna,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Shoedazzle is absolutely the worst company ever! I canceled them over a year ago but to my surprise they were still charging a card and received charge back from it. The dispute apparently was settled in August 2021. I have since used my card in January 2022 at savage x fenty and had no problem until today. Apparently I can no longer use the card that they kept charging back in 2021 which makes no sense if it was working just the beginning of this month why all of a sudden can I not use it! This was their fault their error after me repeatedly trying to cancel them.
Hello Jessica,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
I have not been disappointed in any of the shoes. I just love, love, love my shoes, they fit well, look awesome, and are of great quality.
Hi Ramona,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I LOVE my shoes and how easy it is to order. They are well packaged n beautiful
Hello Geraldine,
Great feedback regarding the shoes that you ordered on our website. We sincerely appreciate it and we’re always happy to hear that our members are happy!
Best,
Mary
The product is excellent. Never had an issue. Not once!
Hello Ricardo,
Thank you for the kind words that you said about the products we have here at Shoedazzle. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience!
Best,
Mary
No problems at all. Love every pair of shoes that i purchased from shoe dazzle
Hello Denise,
Thank you so much for loving our brand! We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
Wry polite and easy to understand…. Was not obnoxious about skipping a month and understood my financial situation.
Hello Stacy,
Thank you so much for taking the time to share your wonderful experience with our Member Services Team. We take pride in knowing our members are happy with our services. Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elaine,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark