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Shoebacca

How would you rate Shoebacca?
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New York
1 review
8 helpful votes
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Shoebacca SUCKS.
June 28, 2016

I have never had such BAD service from an online company. I will never use this site again and am posting everywhere I can. I ordered boots as a gift for my daughter on 6/8/2016. The cash was removed from my account with in minutes and then silence. I had to call and email to find out they did not have the boots. They neglected to let me know.
6/28/2016 and I am still waiting for my refund. I cannot afford to buy from somewhere else till I get my money back. Such a thoughtful company.

Date of experience: June 28, 2016
California
1 review
0 helpful votes
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Amanda was simply, incredibly great in her helpfulness with my return. Expected some resistance but instead got great service. If she represents ShoeBacca's commitment to customer satisfaction I will certainly be a return customer.
Thank you Amanda

Date of experience: September 27, 2018
North Carolina
1 review
0 helpful votes
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Satisfied customer
December 26, 2020
Updated review

Previously placed an order through Amazon with great results. Received a coupon with that order, needed shoes again which Shoebacca still has stock of even though they have been discontinued by manufacturer, and at a great price.

Date of experience: December 26, 2020

Previously placed an order through Amazon with grea...
December 16, 2020
Previous review

Previously placed an order through Amazon with grea results. Received a coupon with that order, needed shoes again which Shoebacca still has stock of even though they have been discontinued by manufacturer, and at a great price.

Date of experience: December 16, 2020
Florida
3 reviews
0 helpful votes
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Hit or miss when you buy online
March 5, 2021
Updated review

The purchasing part was easy. The e-mail was unexpected. The rating were skewed. The sneakers arrived without a hitch but are like walking with cement blocks on your feet. Funny no feedback listed how bulky and heavy they would be. Definitely not for the gym... more for dressing the part.

I was going to return them but decided against it since the price w/delivery was only $30.00. In the closet and I expect to some day wear them. So, my suggestion is, not matter how flattering or tempting these sneakers appear, there is nothing like in store purchasing where you can visibly see, feel and try on what your intended purchase is.

Date of experience: March 5, 2021

Hit or miss when you buy online
March 5, 2021
Previous review

The purchasing part was easy. The e-mail was unexpected. The rating were skewed. The sneakers arrived without a hitch but are like walking with cement blocks on your feet. Funny no feedback listed how bulky and heavy they would be. Definitely not for the gym... more for dressing the part.

I was going to return them but decided against it since the price w/delivery was only $30.00. In the closet and I expect to some day wear them. So, my suggestion is, not matter how flattering or tempting these sneakers appear, there is nothing like in store purchasing where you can visibly see, feel and try on what your intended purchase is.

Date of experience: March 5, 2021

Easy purchase
February 22, 2021
Previous review

Easy purchase. Great selection.

Date of experience: February 22, 2021
New York
2 reviews
0 helpful votes
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Good Company
March 26, 2023

I am happy I found Shoebacca. They have quality products at an affordable price. I definitely will be buying more products from them soon but they need to pay more attention when packing orders. I only received one out of the two items I bought.
However, they were very helpful and refunded me the money for the missing item.
Overall, great company and I would recommend them to others!

Date of experience: March 26, 2023
Georgia
1 review
0 helpful votes
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Very Pleased First-time Buyer
May 5, 2021

I have to say, I was hesitant to try Shoebacca. I'd never heard of it, but in the end the exceptionally low price convinced me to give it a try. I was prepared for slow shipping or any other number of annoying online shopping issues, but there were none. Shoes arrived quickly and I great shape. Happy customer! Will shop again!

Date of experience: May 5, 2021
Virginia
2 reviews
0 helpful votes
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Shoebacca is HIGHLY RECOMMENDED!
March 7, 2021

Excellent pricing and very fast shipping combined with great shoes! My highest recommendation to Shoebacca. By the way I never heard of Zoom shoes before, but I bought them for the price and reviews online and I am very happy with them. I'm not actually a runner, but they look good and are super comfortable. Will be shopping here again, thanks!

Date of experience: March 7, 2021
Ukraine
1 review
0 helpful votes
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For every buyer
December 8, 2022

This site is for every buyer, that is, according to preference and probably taking into account the possibilities, who wants something precious, and another cheaper. Therefore, my choice of products fell with the offered product of this online store. Therefore, when I bought a contract product, I received a very high-quality product in return. No prejudices or comments.

Date of experience: December 8, 2022
Iowa
1 review
13 helpful votes
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These shoes are 100 percent fake. The stitching is bad, marks on the shoes are wrong, the classic sole label
Is not there, and the toe end are extremely tight. Looks like these shoes will be junk after 3 months of use. I would not recommend getting adidas from this company

+2
Date of experience: April 26, 2020
Georgia
1 review
0 helpful votes
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FedEx was horrible!
April 23, 2021
Updated review

FedEx delivery was horrible which reflects back on the company. Shoebacca says 2 day free delivery which is a very good selling tactic but FedEx didn't deliver until 8 days later. Had to call Shoebacca and check on order. Not cool!

Date of experience: April 23, 2021

So far so good!
April 11, 2021
Previous review

So far so good!

Date of experience: April 11, 2021
California
1 review
1 helpful vote
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Poor CS
August 11, 2021

I recently ordered a pair of shoes using at Brads Deal code. I ordered women's shoes and ended up with men's shoes. After reading some issues reported to the Better Business Bureau, this seems to be something that happens a lot. I was told by customer service there where no exchanges I was also being charged a $6.50 restocking fee for their mistake. After complaining and confronting them I was told I would get a one time courtesy allowance and they would not charge me the $6.50. Courtesy? How is this a courtesy they give me the wrong size, won't exchange them and want to charge me extra for their mistake. If I with you I would never buy anything from this site. There are so many good sites out there that do right by the customer this is definitely not one of them

Date of experience: July 12, 2021
Arizona
1 review
14 helpful votes
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Ridiculous
August 16, 2018

I must say I hate shoebacca, not only did I not receive my shoes I never got one penny back on a $72.00 transaction so unprofessional...(please do yourself a favor and don't buy anything from this site) and the only reason I'm rating this is because it's making me. Because I would give them a -100 poor, they suck, don't waste ur money

Date of experience: August 16, 2018
Iowa
1 review
0 helpful votes
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Badass Boot
May 20, 2021
Updated review

I've gotten this boot before but it was damaged, I was happy to know there was two left because I got it! It's the most comfortable and light weight boots i've owned. No wonder the punisher wore these bad boys, they rock! Came fast and everything went smoothly.

Date of experience: May 20, 2021

Simple and Fast
May 10, 2021
Previous review

Simple and Fast

Date of experience: May 10, 2021
Washington
1 review
0 helpful votes
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Shoebacca failed
July 12, 2023
Updated review

Shoebacca website says item will ship in 5 to 7 days. I called on day 10 to get status and was told they had ordered the item from a different vendor in Tennessee and it would take up to two weeks for delivery. Knowing that I requested cancellation of the order. My request was refused due to "company policy". I asked to speak to a supervisor or even a Shoebacca company owner and my request was refused. Shoebacca should evaluate their communication practices.

Date of experience: June 12, 2023

Great prices and website makes shopping easy
May 30, 2023
Previous review

Great prices and website makes shopping easy.

Date of experience: May 30, 2023
Minnesota
1 review
0 helpful votes
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Size wasn't accurate
June 16, 2023

I've bought the same pair of shoes for years now. Always size 11.5. For whatever reason these 11.5 shoes are much larger. I should have tried to return them but after how unimpressive the ordering and shipment tracking system was I just gave up and am dealing with them. The price was great, but maybe too good to be true.

Date of experience: May 17, 2023
Utah
1 review
0 helpful votes
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Beautiful Boots
July 25, 2021

I ordered 3 pair of Lucchese Boots at 70% off. All of the boots were great looking... Unfortunately since I have a high instep two pair were way too difficult to get into for me. However I really wanted to try them and know that returning is an option and easy.

Date of experience: July 25, 2021
Florida
0 reviews
0 helpful votes
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Pleasantly Surprised
January 11, 2022

I've never heard of Shoebacca but saw a pair of shoes I'd been stalking for a while at a significantly lower price than Zappos. I researched the company and found they are US based and had positive reviews so I went for it! The website, ordering process, and delivery was seamless. Oh and the shoes are beautiful. Will be my go to for now on!

Date of experience: January 11, 2022
North Carolina
1 review
0 helpful votes
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Very Satisfied
January 11, 2023

I was not quite certain what I wanted for walking foot ware. Then I discovered Shoebacca and found a trail running shoe that I figured would be great for walking and exploring. Best part, it was well under $100 and arrived with plenty of time for me to break them in before my week long walking vacation.

Date of experience: January 11, 2023
Missouri
1 review
1 helpful vote
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HIGHLY RECOMMENDED!
October 23, 2020

I was skeptical after seeing the reviews but, I decided to take a chance. This is by far the cheapest price I found for the Timberland boots my boyfriend wanted. In addition, they sent me a 10% off coupon. The boots were delivered on the day they said, perfect size and just as described.

Shoebacca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2020
California
1 review
0 helpful votes
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Satified
July 19, 2021

This was my first time ordering from Shoebacca. I was able to find a red Puma backpack at an amazing clearance price. Product met all my expectations and arrived between the time frame that was given.

Date of experience: July 19, 2021

Overview

Shoebacca has a rating of 4.1 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery and customer service. Shoebacca ranks 3rd among Shoes sites.

service
777
value
1,636
shipping
1,640
returns
39
quality
5,992

Instant Feedback

32,890 reviews
+38