• Shippn

Shippn

Overview

Shippn has a rating of 4.2 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shippn most frequently mention customer service, great experience, and perfect condition. Shippn ranks 41st among Shipping sites.

  • Service
    35
  • Value
    35
  • Shipping
    35
  • Returns
    16
  • Quality
    31

This company does not typically respond to reviews

Positive reviews (last 12 months): 85%
Positive
34
Neutral
1
Negative
5
22
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service is great, they answered all my questions.

Critical highlights

No critical highlights yet

How would you rate Shippn?
Top Positive Review

“Bought 20 sweatshirts for an Australian sports team from USA”

Matthew R.
5/3/24

I bought 20 sweatshirts from Arena which weren't available in Australia, for a team of Australian swimmers. The service was excellent and efficient. I had trouble verifying my Amex via the transaction statement but the support team at Shippn found away to satisfy themselves. The host was efficient and my package moved quickly thru their hands and onto myself with FedEx- all with good tracking. It's recommended and I'd use again.

Top Critical Review

“Don't use Shippn, they scam”

Jimmy C.
4/23/24

Shippn is not trustworthy. I ordered their Buy-For-Me for a product cost $241.62. Once they get paid, I then started a conversation with the host. But the host keep saying there is no response from seller for 2 weeks. Then Shippn cancelled the order. The host said he did not get paid for anything, and didn't cost him a penny because he just send email to seller without any reply. However, Shippn refused to refund. I then filed dispute with PayPal Mastercard. To me surprised, Shippn told the credit card company the fund is non-refundable and I have agreed their term-of-service when I order their service. This payment includes the cost of merchant, and shipping. Since they didn't pay anything, they shouldn't keep the money. What a thieve and scammer. Call the number on the website, never got answer.

Reviews (70)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user matthewr1554
1 review
0 helpful votes
May 3rd, 2024
Verified purchase

I bought 20 sweatshirts from Arena which weren't available in Australia, for a team of Australian swimmers. The service was excellent and efficient. I had trouble verifying my Amex via the transaction statement but the support team at Shippn found away to satisfy themselves. The host was efficient and my package moved quickly thru their hands and onto myself with FedEx- all with good tracking. It's recommended and I'd use again.

Products used:
Sweatshirts

Thumbnail of user fjdf77
1 review
0 helpful votes
April 3rd, 2024

Discovering SHIPPN was a game-changer for me. It was the key to unlocking access to an item I couldn't find in my country. The website was user-friendly, and the customer support was quick and helpful. For anyone in need of a reliable mail forward service, SHIPPN is your best bet. They don't just ship items; they bring the world to your doorstep. But the highlight was my host's outstanding service. He handled my package with such care that it arrived in perfect condition. He was an embassador of ITS values. Thank You!

Tip for consumers:
Good service

Products used:
Cycling jersey.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterg1802
1 review
1 helpful vote
October 6th, 2023

The guy I was working with to receive my parcel was on vacation or something and wasn't even available to receive the item. Pretty ridiculous! And it was a limited item so I was banking on this service to work. It's not a scam, but I would say unreliable. Because why would you try to receive an item if you're not even home, lol. In the end I lost $15 that wasn't refundable and had very little communication throughout the process. I initiated most of the communication. Not a good experience but worth trying if you are desperate

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisa.kellyny
1 review
0 helpful votes
May 1st, 2024

While on a visit, I had purchased a pair of shoes in Germany and absolutely loved them. I wanted another pair, but the store didn't ship to the USA. I discovered Shippn, and although I was hesitant, I read the reviews of my host and took a chance. I'm so glad I did. The order process was so easy. My host, Marco, was a great communicator and very responsive. Shipping was so reasonable and FAST! Every step of this service was 5 stars. I will be using this service again in the future. Definitely a happy customer.

Tip for consumers:
Great service!

Products used:
Shippin

Thumbnail of user espaolm
1 review
0 helpful votes
February 29th, 2024
• Updated review

Las compañías que usan de envío son de gran prestigio pero muy caras y podrían usar servicios postales más ordinarios como los servicios públicos de los países para hacer llegar los paquetes.

Aparte de eso, tienen muy buena atención al cliente y pude conseguir un producto que no enviaban a mi país gracias a la empresa.

Tip for consumers:
Dios los bendiga y la Virgen los cuide

God bless and may the Virgin Mary protect you.

Service
Value
Shipping
Returns
Quality
Estupendo y único servicio
February 21st, 2024
• Previous review

Un producto sólo se vendía en Italia sin envíos fuera del país. Me enteré de que existía Shippn y probé por primera vez. Me dieron la dirección del anfitrión, quien lo recibió y lo envió a España por DHL. Lo recibí sin problemas.

Me da confianza que usen empresas de envíos de renombre como DHL y no cualquiera de dudosa fiabilidad.

Dios se lo pague.

Tip for consumers:
Perfect service. God bless.

Thumbnail of user tjadal
1 review
0 helpful votes
March 18th, 2024

I was a bit hesitant about it at first, but this service is perfect! I wanted to order products from Indonesia and Salsabila (Host from Indonesia) helped me very well from start to finish and provided an update every step of the way. This way I was aware of my orders and received the products in good condition. I will definitely use this again if necessary! Highly recommended and very friendly employees.

Products used:
Fabrics, necklaces

Thumbnail of user fabiolaj1
1 review
10 helpful votes
November 27th, 2017

My first purchase with Shippn was great. Customer service answered all my questions in a timely manner, received my products in 4-5 days, the refunded me for the change in weight and dimensions of my package. Everything was great until my sencond purchase...

I accidently purchased the service and paid with a card I had previosuly used. I asked for a refund as I was not going to use their service and they issued it right away. In my first purchase, I used a second card which was used to pay for the difference in dimensions, later refunded. This card was not used in the second purchase yet Shippn charged this card the verification charge.

Please note that the card I actually used was not charged the verification charge, but the other one did. My card/account was blocked due to fraud because my bank could tell that my card information was taken from a website/database and not an actual purchase.
I have contacted customer service and they keep saying they don't keep information, but based on this, they obviosuly do. I URGE YOU TO BE CAREFUL AS THEY KEEP YOUR INFO WITHOUT YOUR CONSENT!

This is the actual response from a customer service agent
"If the user uses more than one credit card, the system will try to verify both credit cards to make sure that the cards are only being used by their owners. This is in effort to protect our shoppers."

This translates to them keeping your info to verify ALL THE CARDS YOU HAVE USED!

Thumbnail of user halduno
Shippn C. – Shippn Rep

Dear Fabiola,

Thank you for your feedback as we always aim to improve our service.

We try to create a secure environment for both our shoppers and hosts. Ensuring the trust is always at the core of our community, we verify certain information about both our shoppers and hosts.

Payment verification is a standard procedure for all the credit cards that are used or entered on our system for the first time. We try to verify shopper's credit cards by placing a small charge less than $1 USD. After that they need to check their statement and enter the exact amount they see for the Shippn charge.

Our shoppers can delete their credit card information from their profile settings and also can request to delete their entire account from our database.

If you have any questions, do not hesitate to contact us. Kindly, you can contact us through the link below:

https://www.shippn.com/contact-us

Have a nice day,
Shippn Team.

Thumbnail of user brianf2208
1 review
0 helpful votes
February 24th, 2024

I made a buy for me order through Shippn and the host buyer in Portugal was amazing and responsive! The team at Shippn helped with the logistics of the order and their customer service was very responsive. I received the item quickly, too--overall a great experience!

Service
Value
Shipping
Quality
Thumbnail of user jjc2011
1 review
0 helpful votes
March 6th, 2024

Ordered a few items from Daiso Singapore. They didn't ship to the US. Luckily I found Shippn! The provided address worked no issues and they provided updates at every step of the way. I would use this service again!

Thumbnail of user fernandam54
1 review
0 helpful votes
February 25th, 2024

Great service! I ordered a dress at Australian website that didn't deliver outside of country and I sent it to them and they send me it very fast! I received perfectly!

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user jmorton1301
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Buy for Me service - I ordered two overshirts from Schott-Store in France which doesn't ship out of Europe to the US. Remi Aumer was a great host and very efficient with the ordering and forwarding (via DHL). I would definitely use again, though most retailers do ship to the US

Thumbnail of user kathyosborn0
2 reviews
1 helpful vote
April 11th, 2024

I would give 10 stars if I could. Let me tell you how amazing this service is. I found a vintage sweater from 2007 in excellent condition for a great price on Kleinanziegen in Berlin, Germany. Since I'm in the US I was unable to build an account and purchase. I found MyGermany.com and used their service but there was no communication for 2 weeks and I reached out and they said the seller was non-responsive. So then I decided to try Shippn.com even though there were mixed reviews which I don't know why because they are great. They made extra effort to reach the seller who was on vacation, picked up the item, and shipped it to me within 2 weeks. Item is in awesome condition and the priced I paid for the concierge buy for me service and shipping to me from Germany was less than the price of a brand new sweater. I have no hesitation in recommending this great company with great customer service. Yes they are legit!

Tip for consumers:
I would give 10 stars if I could. Let me tell you how amazing this service is. I found a vintage sweater from 2007 in excellent condition for a great price on Kleinanziegen in Berlin, Germany. Since I'm in the US I was unable to build an account and purchase. I found MyGermany.com and used their service but there was no communication for 2 weeks and I reached out and they said the seller was non-responsive. So then I decided to try Shippn.com even though there were mixed reviews which I don't kn

Products used:
Buy for me concierge services and ship to US

Service
Value
Shipping
Thumbnail of user tysonl48
1 review
0 helpful votes
February 16th, 2024

I needed an item I couldn't get in the US. The Canadian supplier couldn't/wouldn't ship to the US. I was able to use Shippn to purchase the item, have it sent to someone in Canada and then have it sent to me. It was a bit of a clunky process but it went as good as could be hoped for considering all of the logistics of a foreign transaction using a third party.

Products used:
Buy for me and package forwarding

Service
Value
Shipping
Thumbnail of user cathydelaney1
1 review
0 helpful votes
March 23rd, 2024

This was a service that really helped me purchase items from sites abroad
I got fed up asking sellers if they would ship items that I really wanted to Ireland. With the UK and Brexit everything really changed and I could not get any one to ship to Ireland
I looked up everywhere to get my items shipped and Shippn was the only easiest solution. Brilliant service so fast and easy to navigate on the shipping and messages to the hosts that buy your items and send

Products used:
Vintage clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user shyanghuangh
1 review
0 helpful votes
November 8th, 2023

Shippn is an exceptionally dependable and efficient e-commerce platform that ensures a hassle-free and seamless experience for all your shipping needs. With so many alternatives available to users, Shippn's user-friendly design and excellent customer support make it incredibly easy to shop from different stores around the globe. Their reliable and secure delivery services will ensure that your items arrive on schedule and in good condition. I wholeheartedly recommend Shippn to anyone looking for a dependable and user-friendly online shopping and shipping experience.

Products used:
Card game mat ( OPTCG)

Service
Value
Shipping
Quality
Thumbnail of user hherron
1 review
1 helpful vote
December 6th, 2023

My first experience with Shippn was excellent. They make the process of planning your package shipment very easy such as picking your host address and estimating shipping costs. The host I selected was very kind, helpful and quick to keep my package moving once they received it. I had a question while my package was in transit from the source shipper which I reached out to Shippn support on and they were very quick to respond as well as very helpful. This is a service I would gladly use again.

Products used:
Shipping

Thumbnail of user big007emc
1 review
0 helpful votes
February 14th, 2024

I contacted Shippn and placed an order, a few checking questions and it went straight to purchase. The host was fantastic with checking questions, then upon arrival items were checked and pics sent. Everything was good then straight to shipping. That went super quick. A huge thank you to Shippn and the Host.

Service
Value
Shipping
Thumbnail of user robngai
1 review
0 helpful votes
April 8th, 2024

This is the second time I have used Shippn and everything went smoothly with out any issues. This service is great for shopping overseas and especially at a store that wont ship to your country. I highly recommend it and will use their service again.

Service
Value
Shipping
Quality
Thumbnail of user raphaelu3
2 reviews
0 helpful votes
March 15th, 2024

I have been using the Shippn services for a while now and the Hosts under Shippn have been the best in providing feedback, support and ensuring the packages are well handled, consolidated and sent on time, arriving on time every time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimchanho0222
1 review
0 helpful votes
January 25th, 2024
• Updated review

My package came undamaged, and was packaged well. Been using it for couple times and it came perfect

Very good first experience
November 21st, 2023
• Previous review

The package arrived to my house safely and the package wasn't damaged at all inside there were no scratches or scars. Would recommend

Products used:
Lp

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffl1716
1 review
0 helpful votes
December 12th, 2023

I needed an item from the USA that didn't deliver to Australia. After a few google searches I found Shippn. I was a little apprehensive about using this website because I have never heard of shippn before. The item I wanted was a little pricey but I took the risk and went head with the order.
The service was amazing. I received my item without any issues. Great fast communication and hassle free. The host I got to deliver my item from the USA was also amazing. I will definitely be using this service again.

Products used:
Alaxo stent from the USA

Service
Value
Shipping
Quality
Thumbnail of user taraj272
1 review
0 helpful votes
December 23rd, 2023

I ordered a favorite Tea from France and had the package shipped to my contact for Shippn and they were super timely, professional, reliable and quick! I can't believe it didn't take as long as I imagined. I received the tea in perfect condition! I will be using Shippn all the time!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliae44
1 review
0 helpful votes
March 6th, 2024

This was a very quick and efficient service. Communication was great; things were handled professionally. The only this is that the service is a bit costly. Otherwise, all good.

Thumbnail of user stellankarljohane
2 reviews
0 helpful votes
December 17th, 2023

Great Opportunity, For Everybody. Nice, And Willing Personnel. Stands For Great Services, Prompt, Polite, Correct, And Effective. Solve All Possible Dilemmas That May Occur. I Am More Than Satisfied, They Care, They Like To Help.

Service
Value
Shipping
Quality
Thumbnail of user stevek931
2 reviews
0 helpful votes
March 23rd, 2024

I just received my first order through Shanize at shippn! The experience was so great I immediately placed a second order with her. Great job! Look forward to receiving my second order THANK YOU!

Products used:
Skateboard decks

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop online from more than 20 countries and get it delivered to your doorstep! Sign up for free and start shopping from anywhere in the world with Shippn.

Company Representative

Thumbnail of user halduno
Shippn C.
Typically does not respond to reviews

How do I know I can trust these reviews about Shippn?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.2
70 reviews
Have a question about Shippn?