• Shiply

Shiply

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Overview

Shiply has a rating of 2.71 stars from 1,015 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shiply most frequently mention customer service, credit card, and phone number problems. Shiply ranks 46th among Shipping sites.

  • Service
    95
  • Value
    88
  • Shipping
    85
  • Returns
    65
  • Quality
    83
Positive reviews (last 12 months): 6.1%
Positive
2
Neutral
0
Negative
31
123
See all photos

What reviewers want you to know

Positive highlights

  • Very carful, competent and thoughtful delivery service at an excellent rate.

Critical highlights

No critical highlights yet

How would you rate Shiply?
Top Positive Review

“Exceptional Professional Service”

Gary A.
8/31/23

IAmos710 was a pleasure. He was prompt in response, kept us well informed of his progress and delivery of our new 4 by 6 enclosed travel trailer went without a hitch. A true professional and would use him again for any delivery needs.

Top Critical Review

“Run!”

Jeremiahz D.
2/22/24

If I could give zero stars, I would, liars, theives, bullies, that may or may not be directly connected with them since they use 3rd party. I'm not saying that this is a bad company altogether, but my family's experience was very unprofessional. We wound up having to put things in storage at the last minute. We were not going to be bamboozled by those people. When things go wrong one party wants to blame the other. Whatever! To sum it all up. I say this. RUN RUN AS FAST AS YOU CAN LIKE THE GINGERBREAD MAN!

Reviews (1,015)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery service (16)
Thumbnail of user tunisonvd
1 review
1 helpful vote
February 22nd, 2024

If I could give zero stars, I would, liars, theives, bullies, that may or may not be directly connected with them since they use 3rd party. I'm not saying that this is a bad company altogether, but my family's experience was very unprofessional. We wound up having to put things in storage at the last minute. We were not going to be bamboozled by those people. When things go wrong one party wants to blame the other. Whatever! To sum it all up. I say this. RUN RUN AS FAST AS YOU CAN LIKE THE GINGERBREAD MAN!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user cara.l.spencer
1 review
0 helpful votes
February 13th, 2024

I ordered a courier to deliver a freezer in December 2023. The courier arrived to collect the freezer and the balance of their fee in cash, but the freezer was never delivered. I tried contacting the courier contractor multiple times to no avail. Shiply also tried unsuccessfully to get in touch with them.

I had taken out Shiply's insurance and launched a process to recover the cost of the stolen item. Shiply said they were looking into it but I have not heard anything from them despite contacting many times by email. Their phone number is always busy and suspect not an active line, as unlike a company of this size it rings straight to an engaged tone rather than having any sort of waiting system. It is a total scam. Would not recommend at all. It is really surprising they seem to have been endorsed by so many national publications.

Given this is now an insurance scam, on top of the theft of my undelivered item, I will be raising official complaints with the relevant authorities.

Really disappointing and a pain to have to deal with this mess.

Service
Shipping
Returns
Quality
Thumbnail of user tonyn714
1 review
2 helpful votes
February 21st, 2024

This site is full of middle man cockroaches. If the name sounds white but you talk to them and the sound Middle Eastern or with an accent. You about to be taken for. They will quote you a cheap price. Get a driver and then call you back to tell you driver witll not do it for price your agree on but more. They harass you and I had one threatened me. If I wanted to too I would I can trace the number back. Go there and handle business but no I finally settled on one and the price was exactly what they quoted but the driver was so quick to get the $. I didn't get a chance to see the car but my daughter didn't know there was scratches on the bumper. I called and they were like insurance will take care of it. Nope I called u til they blocked me. $#*! these $#*! roaches next time I will just drive the damn car myself. It's not worth using them unless you know them. Don't use this site.

Products used:
Car shipments

Service
Value
Shipping
Returns
Quality
Thumbnail of user justina664
1 review
2 helpful votes
January 1st, 2024

In August I booked a shipment for December. Shiply charged a deposit, which they advertised as fully refundable. In September, I cancelled that shipment to book with a different shipping company. When I asked for a refund of my deposit, rather than refunding it back to my card, they added it back as a credit on my account to use towards the next deposit I was going to place, which was slightly more. I thought this was fine, so I proceeded. In November, my move was cancelled and I reached out to them to again refund my deposit. They said they could only refund the additional part of the deposit I paid for the second booking, since the first booking was over 90 days prior. The "fully refundable deposit" never stated a timeframe, I assumed that if I cancelled before the truck was dispatched, it would be fully refunded! If they had refunded the initial deposit as I had requested, this wouldn't have happened. So, I'm out $208 for that first deposit, with absolutely zero service rendered. Read the fine print of the terms before you proceed. I was looking forward to recommending this service, but unfortunately this terrible customer service experience means I'll never use them again.

Thumbnail of user louh42
1 review
0 helpful votes
September 17th, 2019

1st time I've used shiply, so pleased I found it as it saved me a 500 mile round trip nightmare. I'm so so pleased with the quote I accepted and gentleman used.

Thumbnail of user zeynep.ozkan
1 review
0 helpful votes
March 21st, 2024

One of the worst experience as the delivery time and date was first really long and frustrating to establish and much later than what was agreed. They said to give a delivery slot within 3-4 days but I could only get it after 6days. The delivery was for today 21/03, which I asked to change as it is my birthday. They said they can't change the date to Friday or the weekend and I said I will come to the office only for them to receive the item if that's the only slot as I cannot do it next week.

The day before I confirmed with them the given delivery time and date.(see photo attached)

I came to the office to receive the item today only to get a text message at the time when delivery was supposed to be, that the delivery date is now changed to 23march Saturday (note that when I asked this date it wasn't given to me!)

The contact number of the particular company working for shiply (Gary83) is not working, you can never reach them by phone but don't think the shiply customer service contact number is working instead. The shiply customer service number advertised is also put there to mislead people into thinking there is a contact number *******2454) as this is a legal requirement. No, shiply doesn't have a phone service you can contact either. You can only raise a ticket.

There is no communication and everything is very frustrating, and utterly unprofessional

Please avoid unless you have no job or family to attend and have all the time in the world to be ready when they give you a time and date and then casually change it expecting you to be ready to receive the item

Thumbnail of user phillipn127
1 review
1 helpful vote
January 28th, 2024

They will quote you a price that is way lower than the given. They will present you with prices over 40% higher than you were quoted. If you do not accept they will take your deposit

Thumbnail of user nates153
1 review
2 helpful votes
November 15th, 2022

We found a driver thru Shiply... that was easy enough but the driver was entirely dishonest... after pickup demanded to increase the cost of delivery. Then delivery did not occur. Throughout I contacted Shiply and I received a couple of nice email replies that told me that the driver was violating the policies but that was it. They never offered to contact the driver or make my blown delivery right. I am now out $1,500 and have damaged goods.

Tip for consumers:
Try Uship instead!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shmica0614
1 review
2 helpful votes
December 31st, 2023

I had my TV picked up by Delonte Whitmire (Chief100) 12/15 Loyal Logistics and it was suppose to be 12/26 from NH to Va and he never showed up at my home so where is my Tv. I called left emails text messages and nothing, the few times he did answer he said I'll be there, but never showed up. So be careful of his name and this site I contacted Shiply and they giving me the run around. I'm filing a police report because somebody is going to replace my TV and He using this site to scam people like you and me PLEASE BE AWARE!

Thumbnail of user garya1076
1 review
0 helpful votes
August 31st, 2023

IAmos710 was a pleasure. He was prompt in response, kept us well informed of his progress and delivery of our new 4 by 6 enclosed travel trailer went without a hitch. A true professional and would use him again for any delivery needs.

Service
Value
Shipping
Quality
Thumbnail of user terrencer92
1 review
0 helpful votes
February 22nd, 2024

First Driver refused to on contracted price, 2nd driver didn't show, they provided a fake drivers license for the 3rd driver, then didn't provide a refund

Thumbnail of user jezr1
1 review
0 helpful votes
June 14th, 2023

I've offered up three different motorcycle collection and delivery jobs based on a recommendation from a trusted contact within my inner circle.

I've had so many times wasters contact me through this platform who haven't bothered to read the brief and job requirements, which are crystal clear. As a result, my time has been wasted and I've lost money, not to mention damage my professional reputation.

I'll be reporting my findings far and wide, naming and shaming those organisations who've mislead me and my clients.

Service
Thumbnail of user bradleya115
1 review
4 helpful votes
January 4th, 2023

Paid Shiply deposit of $80, and the driver $150. It was required to driver half up front. The driver went MIA and quit communication thorough SHIPLY. Shiply supposedly does the vetting of these drivers and then takes no responsibility if they no-show. Shiply won't even give me my money back that I paid them. They want me to use that money for another shipment. I will never use them again. Scam of a conmpany.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonk442
1 review
0 helpful votes
November 8th, 2023

Shiply was contracted to arrange shipping for a large piece of equipment from Northern Michigan to Nevada within a specific time frame. The seller of the unit was going to be leaving for Florida and would have to be present to drive and loathe machine. I gave them the time frame and the shipper they provided absolutely insisted that the job would be done within the time frame, about 2 weeks.
To be clear, Shiply is in the UK, and only acts as a middle-man for real shippers. These "real" shippers are usually also middle men for another layer of middle men who are not actual trucking companies. The final "middle man" couldn't get any trucker to commit for the price quoted and my load wasn't picked up, so now I am waiting until May 2024 for the seller to be available to load it. When I contacted Shiply to get a refund for the deposit they required, they insisted that I had to get time-proof-photos, showing that the load was still in Michigan.
Sorry, Shiply. I contacted my credit card company and disputed the charge.
The real problem here is too many middle men, adding nothing to the actual job, not having the least concept of the real costs of a shipment and just throwing out absurd bids to get the job.
I'll deal with real truckers in the spring.

Tip for consumers:
no

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user lls3
1 review
1 helpful vote
April 25th, 2022

Unbelievable... the response to my request for a quote was aggressive, emotional, unprofessional and offensive. I was investigating shipping options for an inflatable water toy I want to sell on eBay. The first Shiply list included a ship price of $87, the quote came in at $791. When I tried to reply to ask more questions, I had to name a price to reply with so I put $90. The guy was so offended he wrote me a horrible reply and then changed his quote to $54,662. Avoid doing business with these people.

Service
Value
Shipping
Quality
Thumbnail of user ering437
1 review
5 helpful votes
February 5th, 2023
Verified purchase

This is a bait and switch company. They make fake driver accounts to get you to accept a fake bid. Once you accept the driver changes the price or disapears. At that point shiply has your money and won't give it back, the force you to try to use another much more expensive driver.
Original bid was $1427. Now all the bids are over $2500! Thats over a 50% markup...
Total scam!

Tip for consumers:
They take your money then raise the prices and refuse to issue a refund to cancel. Total bait and switch scam!

Products used:
Vehicle transport

Service
Value
Shipping
Returns
Quality
Thumbnail of user martins367
1 review
0 helpful votes
October 13th, 2019

Would definitely use again and got a good price for the moving of my car. The software was easy to use and wasn't too technical

Thumbnail of user margaretd1072
1 review
0 helpful votes
March 7th, 2022

First time working with this company. I needed my RV transported and with their help i found a great transporter. Everything from communication to pick up to delivery went smoothly. Would definitely use them again.

Service
Value
Shipping
Thumbnail of user danih70
1 review
2 helpful votes
March 29th, 2023

I accepted a quote from a mover. After accepting and paying a deposit, the mover asked for all of the remaining funds up front (before he moved anything). I tried canceling but the mover refused. Shiply stepped in by offering to relist my quote, but I already had a different mover. Now, they're ignoring my request for a refund. Don't risk working with this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user eduardoy8
1 review
1 helpful vote
April 6th, 2023

I use this company to pick up on automobile I bought next to San Francisco and deliver to my residence they asked for a deposit took my deposit I contact them so we could get details and time that they had to pick up car was never picked up they started ignoring my emails they kept my deposit and they won't return back any emails I'm sending them very bad business be aware of scammers don't use this company for auto transportation they will scam you out of your money and not return your emails beware beware beware

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mslmarief
1 review
0 helpful votes
July 10th, 2023

We have been scammed by their company and drivers that they have provided. I am getting no return phone calls or emails. They are very shady. They scam people and are not legitimate at all. BEWARE - DO NOT USE THEM. So they take your money then dont show up, they post fake transporters and quotes then you never hear from them again. They scammed us out of $1000 yesterday. They have also scammed someone else I know which I just found out about. Stay clear from them unless you want to lose your money. Check complaint boards also, they have been holding peoples items hostage as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisonv16
1 review
0 helpful votes
September 3rd, 2019

A great way to find delivery suppliers and competitive quotes locally, nationally and internationally. I have used Shiply several times to organise delivery of both furniture (and a boat) from within the UK and from Australia to the Scottish highlands - each time easy to book, easy to coordinate with polite, helpful and friendly companies providing the service.

Thumbnail of user kamalgambhir
1 review
0 helpful votes
August 17th, 2023

Totally scam booked a delivery throught them paid all money machine hasn't reach out to us got a call from local shipping company paid 700 $ to them for handling and plus had to book another delivery to get it delivered not geting any where was agreed to pay 2300 dolar through shiply paid tried to contact shiply many time no answer what so ever totally scam

Thumbnail of user benb802
1 review
1 helpful vote
July 10th, 2023
Verified purchase

I paid a $388 deposit to shiply and hired Larry Hill. Once Larry Hill got his additional $700 deposit I never heard from him again, though he was VERY communicative BEFORE I paid him. I got my refund from Shipley but I lost $700 because the site hosts nothing but scammers. DO NOT USE SHIPLY. I have used Shiplux twice now and am very satisfied with THEM. I've written to the BBB and my congress people about this den of thieves. Stay FAR AWAY.

Tip for consumers:
I will do everything I can do including writing to my politicians to have you prosecuted to the fullest extent of the law. You deserve to die and I hope you burn in hell.

Products used:
None. This is a scam site that exists to steal from people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dellon1974
1 review
1 helpful vote
May 19th, 2023

I posted an offer for a car shipment and I got all offers with a fix amount of 2000 Euros. That was a clear red flag! Their software is rubbish and I get all the time email from them. The transport companies do not give any details except the money and they all have fantastic names(probably invented). No delivery times, no insurance, nothing. They try to trick you in with questions no transport company would ask! Don't fall for the scam! You will lose your money!

Service
Value
Shipping
Returns
Quality

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