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Niki K.

Contributor Level

Total Points
163

2 Reviews by Niki

  • Fabletics

7/7/21

Getting a refund or exchange is a complete nightmare. You have to constantly chase refunds and credits which you are due. They dont keep return numbers and you have to spoon-feed them information they should have on their system. The chat doesnt show the barcode you are meant to send(Asterix's this out)! The support staff do as little as possible. The phone lines have you on hold and then cut off when you're next in the queue. They do everything they can not to refund you. Im questioning my subscription because this is not an ethical business model and its been like this consistently since I joined a few years ago

Tip for consumers:
Getting a refund will only be in store credit. You have to chase each return and it needs to be approved before you can return. Its really hard to get a refund/store credit and takes up alot of time, so be warned!

Products used:
I've tried all of them

Service
Value
Shipping
Returns
Quality
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Jennifer M. – Fabletics Rep

Hello Niki,

Thank you for sharing your feedback regarding how our returns and exchanges work. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

  • Shiply

9/12/19

Courier tore my new sofa, scratched the arms... and then damaged my property significantly by denting one wall, taking plaster off the wall and ceiling, scratching one door and breaking another door. Complete cowboys! Shipley will not cover you as they claim to be a matchmaking service only. Courier is only covered whilst in transit - so while items are inside the van. Courier was completely unprofessional, Shiply offer no resolution so I'm stuck paying for damage to my item and property. Avoid at all costs or this will cost you dearly!

Niki Has Earned 3 Votes

Niki K.'s review of Shiply earned 3 Very Helpful votes

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